Skype app not working? crashes or has problems?

Skype Status

Published by Microsoft Corporation on 2023-08-08

Skype for Business, formerly Lync 2013 for iOS, extends the power of Lync and
Skype to your favorite mobile device: voice & video over wireless, rich
presence, instant messaging, conferencing, and calling features from a single,
easy-to-use interface. Key Features: Initiate a group IM or video conversation
and invite additional participants Join, rejoin and initiate a Skype for
Business Meeting to communicate and collaborate .

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Common dislikes about Skype app

- Does not sync efficiently between devices

- Conversations from other devices logged into the same account do not sync efficiently

- App cannot be used in split screen or slide over window to view chats

- Notifications can be unruly and not end even after rejecting a call on another device

Have a Problem with Skype for Business? Report Issue

Common Skype Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Skype app on iOS and Android devices. Solve all Skype app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Skype iPhone Issues and Solutions

Skype iOS app crashes, not working, errors
Skype iOS app network issues
Skype on iOS has black/white screen

Skype Android App Issues and Solutions

Skype has errors/crashing/not working
Skype server network connectivity issues
Skype has black screen

Skype iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Skype app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Skype app crashes or not working on Iphone (iOS):

Close and restart the Skype app on iPhone
Update Skype app to the Latest Version for iOS
Uninstall and reinstall Skype iPhone app
Update your iPhone to the latest iOS version

Fix Skype on iPhone unable to connect to server/internet connection issues::

To resolve Skype network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Skype black/white screen (blank screen) on iPhone:

Follow the Skype iOS app troubleshooting guide Here →

Skype Android App Issues and Solutions

Fix Skype not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Skype app issues:

Force Stop the Skype App
1. On android, goto "Settings" » click Skype app. » click "Force Stop".

Update Skype to the latest version on PlayStore

Clear Skype App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Skype app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Skype.

Fix Skype unable to contact server/ Skype internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Skype » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Skype » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Skype on android.

Solve Skype black/white screens issue on Android:

Follow the Skype android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Skype.

100% Contact Match

Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Skype Website

66.67% Contact Match

Developer: Skype

E-Mail: [email protected]

Website: Visit Skype Website

About this app

this app for Business, formerly Lync 2013 for iOS, extends the power of Lync and this app to your favorite mobile device: voice & video over wireless, rich presence, instant messaging, conferencing, and calling features from a single, easy-to-use interface. IMPORTANT: THIS SOFTWARE REQUIRES CONNECTIVITY TO VALIDLY LICENSED COPIES OF MICROSOFT LYNC OR this app FOR BUSINESS SERVER OR OFFICE 365 / LYNC ONLINE / this app FOR BUSINESS ONLINE AND WILL NOT WORK WITHOUT IT. Also, some functionality might require an update to Lync or this app for Business Server or might not be available to all users. IF YOU ARE UNSURE ABOUT YOUR COMPANY’S LICENSE TO AND/OR DEPLOYMENT OF LYNC OR this app FOR BUSINESS, PLEASE CONTACT YOUR IT DEPARTMENT. this app FOR BUSINESS APP IS ONLY AVAILBLE FOR iOS 8. 0 OR GREATER. UPDATES TO MICROSOFT LYNC SERVER OR this app FOR BUSINESS MAY BE REQUIRED FOR PROPER PERFORMANCE. However, you must have a this app for Business or Lync account in order to use (and enjoy) the full capability of the this app for Business app. Anyone can use the this app for Business for iOS app when invited to a this app for Business or Lync 2013 meeting. If you’re not sure about your account status, please contact your IT department. SOME FUNCTIONALITY MAY NOT BE AVAILABLE IN ALL COUNTRIES.