I have yet to receive my layflat book so I have no comments as to quality of the product. However, I had a frustrating experience using this service yesterday that I wanted to share so other users won’t find themselves in a similar situation.
I had spent about an hour going through a year’s worth of photos for my boyfriend’s Valentine’s gift- uploading, cropping and organizing them thoughtfully. Midway through, my laptop showed that I was low battery. When I went to plug in, I realized I had left my charger at work. “No problem,” I thought, “I’ll just save this for later and finish when I have my charger.” I searched for the save feature and couldn’t find one. I reached out to customer service (who did respond immediately on the chat feature) and learned there is NO SAVE feature.
Anyway, I managed to start all over and finish up on a different computer. However, even then, curating 38 pages worth of photos in one sitting was annoying. I wanted to save the project and go to sleep at one point, but was unable to do so. This issue really should be resolved, as it’s a glaring defect in an otherwise awesome service.