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by Hotpumpkin57

I’m actually downgrading my review to 1 star after reading the FAQ on their website. I’m so beyond upset. As a busy mom, this is not the experience I was hoping for and definitely not what I need in the middle of the busy Christmas season!!

I was so excited to put together a daily calendar for all my family members for Christmas. They look so beautiful! Unfortunately, the app has not worked smoothly for me at all! Every time I went to get more photos the app would glitch and I would lose all my progress. And every time you save your progress it kicks you out of the project you’re working on. The worst part though was that I’ve worked for about 12 hours (the length of time was mostly due to app glitching! I lost an hour of work twice 😫) on the four calendars and now they won’t upload! I keep getting an error message and each time it tells me it’s having a problem with a different picture. I’m SO BUMMED and now I’ve missed the Christmas deadline because of all the glitches. 💔💔💔

by Caroline Wiita

Wish I could give a negative star review. I spent *hours* in this app selecting and placing 365 photos for a daily calendar for a Christmas present. It looked like a cute product even though it felt a little pricey. The first time I saved it, when I went to reopen the project, nothing was saved. I assumed I did something wrong, so I started over. I got through September but I had to save and come back to it. When I reopened a week later, 2-3 days in each month were blank. I chatted support, the rep told me they were aware of this issue when attempting to import from Google Photos but not with Apple Photos (which is what I was using). But for what it's worth, there was no warning to not use Google Photos. The rep said there was nothing that could be done other than do exactly what I had already done and hope that it worked the next time I saved. Yeah no. Should have done this in this is Canva from the beginning.

by KFox89

I have yet to receive my layflat book so I have no comments as to quality of the product. However, I had a frustrating experience using this service yesterday that I wanted to share so other users won’t find themselves in a similar situation.

I had spent about an hour going through a year’s worth of photos for my boyfriend’s Valentine’s gift- uploading, cropping and organizing them thoughtfully. Midway through, my laptop showed that I was low battery. When I went to plug in, I realized I had left my charger at work. “No problem,” I thought, “I’ll just save this for later and finish when I have my charger.” I searched for the save feature and couldn’t find one. I reached out to customer service (who did respond immediately on the chat feature) and learned there is NO SAVE feature.

Anyway, I managed to start all over and finish up on a different computer. However, even then, curating 38 pages worth of photos in one sitting was annoying. I wanted to save the project and go to sleep at one point, but was unable to do so. This issue really should be resolved, as it’s a glaring defect in an otherwise awesome service.