FreePrints Photobooks Reviews

by SapphireSkye18

I ordered my package on the 8th of December hoping to receive it by Christmas as it was to be a gift for my stepmom. Initially, it was said to arrive by the 17th, updated to say it would arrive by the 19th, then the 20th, and has not been updated since, and according to the tracking number I was given, it has yet to even arrive in my state. It is the 28th, 4 days after this book was supposed to be gifted to my stepmom, and significantly longer than the 6-11 day time frame I was given when I first placed my order. I have tried to get in contact with the company and have yet to hear anything back more than a week later. Not only am I frustrated, but day after day I am saddened and disappointed when my package, one I was very excited to receive, has not arrived. I will not be ordering from any of these apps again, and frankly, would like my money back. I would give FreePrintsPhotobooks 0 stars if I could. I would not recommend FreePrintsPhotobooks to anyone looking for a gift or an order to be processed in a timely manner. I feel lied to and cheated out of my money.

by Nickibartley

Book was easy enough to complete but I’m still waiting on my book to arrive that I ordered on Dec 17. On Dec 20 I asked for tracking info bc I was told by email it has shipped. Two days later received email that there is no tracking info but was on track to receive by the 26th. My question back, how do you know this? If you have tracking to see that send me tracking info. Two days later another email telling me the same thing. I emailed again on the 27th since it did not arrive on the 26th as expected. Two days later email response that all shipping is delayed and to be patient that it should arrive by Jan 4th. That’s quite a delay from the 26th, still no tracking. Emailed them again expressing my concerns about this whole process. Two days later received another response stating the same generic shipping delays and thanking me in advance
For my patience as I should receive my package now by Jan 5th and if not to reach out again for resolution. Just sent another email this morning stating that this the reason they should only ship with tracking so customers can self serve and check their Package themselves or at least provide a customer service number to avoid a two delays for every email sent! Regardless if the book itself was free I paid for shipping to get here by a certain date. The savings on the book itself is not worth they delayed no tracking available shipping method, so I will not reorder anything from this company.

by Wakawat

I have used FreePrintsPhotobooks for over a year. I have enjoyed getting my books, but yesterday I placed an order for my August book and it has just disappeared. The company was no help. The new book generally goes from In Progress books to Purchased books. It did not happen this time and the company rep says there is nothing they can do. I will no longer be using any of their products. Not that you were concerned about me leaving, but Good-bye!!!

I was very upset when I wrote this review. I am going to have to eat my words. I looked at several other apps and could not find one that allowed me to place up to 6 photos per page. I also want to be able to edit each photo on a page and FreePrintsPhotobooks allows me to do this. I still wish the representative had been more concerned about my issue and offered at least a free book since I have used FreePrintsPhotobooks to purchase 9 hardcover books and 15 softcover books. I will continue to use FreePrintsPhotobooks because it is a good app. I just hope this does not happen again. It is frustrating to build a 25 page book and lose it all. I am still giving only 2 stars because of this inconvenience.

by Er.kbradley

I’ve ordered photo prints from this company before and didn’t have a problem. So, I decided to order a photobook as a Christmas present for my mother-in-law. I ordered the book with four weeks until Christmas, and never received my order. I contacted customer service (and had to buy a new, last minute Christmas gift), and didn’t receive a response until a week and a half later. It was clearly a robo email, which stated they had unexpected order volume and “got behind.” Then, I was told that my order couldn’t be located. I sent them the confirmation email that I received from them in November to help them do their job. Finally, I was told my order would be reprinted, reshipped (though not expedited), and that I would not receive a refund as compensation for the lack of professionalism and ruining my Christmas present for my mother-in-law.
Over all, poorly handled, and lack of compassion and professionalism. If you choose to order from this company, don’t do it during peak season where they’ll be unable to deliver. I’d suggest finding another company that can do the same thing within an appropriate time frame.

by Montanawp

Let me start out by saying, the quality of their product is great & so are the prices... once you actually receive it. That’s why I gave 3 stars. BUT my photobooks are always late. I’ve ordered in the past & there’s always a delay or reason as to why I’m receiving late. Even if I pay the extra $2 shipping to get it faster. This time we ordered from my husband’s account & what was suppose to be delivered the 23rd is still not here on the 29th. Haven’t received an update since the 22nd until today too.
We also have never gotten a “free book” as promised each month. When we have ordered in the past, we order multiple books & once doing that.. our “free book” ends up being $7 anyways. I messaged their Instagram account & sent them the screenshot of the problem, even though it was read we never got a response. 🤷🏼‍♀️ if you’re not in a rush or buying a gift for a certain time, this is for you.

by LizzieRoc

I will admit! The books come out great! Price is great! It’s super easy to make when FreePrintsPhotobooks is not glitching. One time one of my pages were glued together and when I opened it tore my pictures. Reached out to customer service and no problem fixed the issue. Super appreciative. Super frustrating when your making a book and choosing photos and constantly just exits out. Lose up to 2-3 pages of work. When it’s constantly… you start thinking of somewhere else to go. Also when choosing photos.. i wish when I started next page that it would take me to the last photos I selected so I can continue selecting. But no you have to keep scrolling where you were at last. Also I wish it could let you know all the photos you have used at once so I don’t use them on a future book, unless I want to.

by Zen4me812

I received my First Photo Book Order, and
I must say I was very impressed with the photo quality, and sleek, slim design of the
photo book. All photos came out very clear, even a few I had doubts about given the exclamation point warning, which can indicate potentially a poor quality photo that might not print well.
However, unfortunately for some odd reason my first photo book was not delivered by UPS, at least I never received it. I thought I would have to re-create my
original order again, which took some time,
but after contacting photo books Customer Service, they were very responsive.
After emailing customer service, they quickly responded, assuring me that they could remake my order expeditiously at no charge. I had my replicated, original photo book order in a few short days.
Also noted that the photo book was very well packaged.
I am very pleased with the whole process,
from ease of using FreePrintsPhotobooks to transfer desired photos ( layout options) to delivery.
Free photo print incentives for prints and photo book, also included in the photo tiles app extend affordability.

by TheAppleOfGodsEyes

I have ordered a few Photo Books and I am so well pleased with all of them. The books are well made wither you choose the hard cover or a soft cover. The pictures you add in the book are a nice size, that you can see clearly and they come out looking beautiful. Also, if you want to make it a little special you can design it by adding shapes or a border around your pictures without any extra cost. You can create different kinds of books for different occasions. They are nice enough to give as gifts. This is such a great idea and it’s fun to do too! I also got quick delivery! I thank you, that now on my free time I have something wonderful to create with my pictures! God bless you all!!!!!

by LeslieLeland

SO many great photos on my phone and computer....and what to do with them? To be honest it may be a little frantic, worrying I was going to lose them somehow through some technological glitch. And then I discovered the ability to create these books. I make them two or three times a year, give them to my children, who live all over the United States. They are my grandchildren’s favorite books to look at. My daughter tells me they look at them over and over again. I usually make one after our vacations with one another, after an important family event, we’re just every few months or so when I have a collection of fabulous photos that I don’t want to forget about. I also have a retail store in Key West Florida and I make them every year to capture the images that I share on Facebook and Instagram. These books are high-quality, easy to create, and beautiful. Simply brilliant. Thank you.

by MseL33

I spent $50+ on my photobook. I love these books to preserve memories. The books normally get shipped in a box. This one arrived in a bubble pack envelope. Not sure of when or where the damage occurred since it most likely traveled through many hands on its way to my mailbox. It was obviously dropped or shoved against into another package. I upgraded to a hardback book to ensure stability throughout the years. The bottom corner of the hard cover and about half of the pages were creased on the bottom corners. Also the plastic shrink wrap around the book was open on the bottom right where the damage to the book was. I’ve sent an email requesting the book be reprinted, if they won’t consider that I’d take a full refund of that book and take my business elsewhere for future photo books.

Missy

by Rinagagliano

I decided to get a photo album for my friends 60 th birthday to capture all her special moments of her special day. First time i emailed them and told them i never received it and they got back to me right away apologizing that it got lost and wanted to verify address and they said that they would mail out another one.. well i never got the 2 nd one either and i have emailed them a numerous of times and i have still yet to hear from them. Its been a month now with the back and forth. I am disgusted and embarrassed that i told my friend about the album and we still havent gotten it, but more disgusted that that they haven’t reached out. I have gotten a few albums from them in the past and never had a problem.. Be careful with the customer service because it really stinks.

by DaJuLee

Updated review: I emailed customer support about the damage issue on the cover. They responded promptly and will be sending me another book to replace the damaged one. Changed my rating to 5-Stars for the excellent service. Thank you!

Tried different apps and this was the easiest for me to create and arrange pics into a nice photo book to be ordered. Simplicity was the key!

Got my first photo book today and am quite pleased with the results. My pics weren’t of the highest quality but the printed pages turned out better than I expected. It also arrived earlier than the date specified. Thank you! This will make a memorable and cherished gift! I’d have given FreePrintsPhotobooks five stars, but the book arrived with a slight indention on the cover. Apparently the packaged had a slight hole and damaged a part of the cover.

by Pnnysfrmhv63

I received my first free photo book & it turned out great. It came within a week after ordering it. This is a gift for one of my 5 1/2 year old twin grandson’s who are in the foster care system. I want to give the boy’s each their own book from the last 5 1/2 years of the time we had together to remind them of the times we have cherished together & how much I love them & always will. I will give them to them when I get the next one for the other twin. I don’t get to see them, haven’t seen them for over 4 months now. I will have to give them to someone else to get them delivered to them. But I know they will love them too. Thank you for doing a great job on the 1st so far. Waiting in anticipation for the 2nd one now.

by Comstock11

I wasn’t sure what to expect when I made my first book, but it seemed like a great way to share photos with my 87 year old Mom. She does not have a computer or a smart phone and she lives 4 hours away by airplane. She has 4 great grandchildren who are changing all the time. Before Covid my brother would show her pictures of the kids on his phone, but she is of the generation that paper photos mean more. She was so excited when she got her first Photobook! She brought it with her to dinner to show her friends at the assisted living facility. Now I can send her one every month so she can keep up with the kids! It couldn’t be easier. I pick out 20 pictures in my phone, add a description if I want and they make and ship the book to her for the cost of shipping. It’s a no brainer!

by Jjhinnj

I have made two photo books so far, and 8.5x11.5 inch and a 6x8 inch, both hardcover. The paper quality and the color printing were great. FreePrintsPhotobooks is easy to use. I had a problem when I ordered a second copy of one book - there was too much glue used on the cover and some pages were stuck together. It was very easy to contact customer service. They asked for pictures of the damaged pages and were quick to have a replacement book sent. I have used other apps for photo books and had issues with the other apps crashing and losing my work. FreePrintsPhotobooks was very stable and I had no issues or frustration with lost work. My only suggestion for the developers is to offer a few more page layout options but overall I am very happy with FreePrintsPhotobooks and the customer service.

by Cryslady45

This is a great app to have for all those with iPhones the newer iPhone like the iPhone 6s or 8s or iPhone 10r or iPhone 10s those kind also for androids if you don’t have the latest iPhone but the latest model mobile phones that you can store pictures. If you have big events like weddings reunions graduations annerversaries birthdays any thing where you want to save photos from your phone from those events into a photo book where you can customize the books to your liking. I recommended my family members that recently attended our family reunion that took pictures to get FreePrintsPhotobooks and order the photo book so they can have something from that weekend to keep and they can customize to their liking. Maybe on the next reunion we can all bring our personal photo books from this reunion . I’m glad I got FreePrintsPhotobooks!

by Audrey Siders

So I’ve used FreePrintsPhotobooks many times for myself and recently twice to make Photobooks for my dad and my aunt. And I can’t begin to tell you how happy I am every time I’ve made a purchase or made the books. The books were absolutely beautiful, both were so loved that my aunt and dad had tears of happiness. They are both elderly and in today’s time and age, things like this truly mean a lot to them. I definitely recommend this to everyone. It is such a fun, and easy app to use. The customer service is amazing, they are very much on top of things. I’ve never had issues with ordering or quality. This is definitely an app I use a lot for myself and for gifts. I have nothing negative to say. Thank you for creating such a wonderful app, it has brought many smiles to mine and my family’s faces. Thank you!

by Richard009

This is a great little app for creating little collections of those photos hiding on a phone. It allows for easy and quick adding and arranging photos into a photo album. Since this is a traditional paper album, others can view your photos without crowding around the phone.
The FREE 20 page book every month is great and I highly recommend it. Maybe offering a hard cover coupon every few months would make it even better.
There are several suggestions that would make it even better.
1. A vertical format would be nice, especially since many phone pics are vertical.
2. Adding multiple photos to a page is somewhat restricting due to the inability to change placement, sizes and crops of individual photos other than how FreePrintsPhotobooks automatically does it.
3. Adding text on internal pages is very limited to captions at the bottom of the page. Also, no control over line breaks and no block text. Placing and moving text blocks would be a great addition.
I could offer more add ons but if you’ve ever used a publishing program, you probably know what they would be. Some of them are available on the cover format.
I will be alerting others to FreePrintsPhotobooks, especially those I have heard complain that they wish there was an easy way to print their pics. Well there is.

by Cocoamigo214

I have used free prints before. When I got the offer for the free photo books I thought I would try it. My mom has dementia and loves looking at pictures of family. I chose my 20 pictures and made a small photo book for her. It came today. I just ordered it Sunday, 3 days ago! I did choose some upgrades like the option to have the pages lay flat. She would have difficulty if they didn’t due to her arthritic hands. It was perfect! Each page is one picture she can see and ponder over. They were clear and centered and I chose a pattern that went throughout the book. I am so so happy with this. I am going to order one a month and use different themes like pictures of her childhood and holidays etc. It beats leaving all the pictures on your phone! Seriously I was very happy. I just spent $95 on a book from Shutterfly and this is better!!! Thank you!

by Skylander2013

I’ve used FreePrintsPhotobooks for a couple of years now and I’ve never been disappointed. It notifies me when I print may not come out with the best quality and gives me the option of printing it or replacing it. Everything the promise gets delivered. However, today was the first day that I had to use customer service because of a mistake on my part. I forgot to put a picture in that I wanted to include. Keep in mind, this is on a Sunday morning. I submitted an email through their contact us tab and to my surprise within a couple of hours somebody contacted me and let me know what I need to do to cancel the order and resubmit it with the picture that I neglected to include on the initial order.

I honestly did not expect to hear back from them for a few days.

This is how customer service is supposed to be done. They earned every bit of five stars anymore on this review.

by Don't Believe You.

This Company is not very honest. If you start a book, they will finish it for you, change the pictures around, and charge you for more pages than you had planned. It is very hard to finish a book in one setting because there is a lot of going back to your picture file to get pictures and decide what you want where. I didn’t finish or check out and they finished my book, charged me, and then took the second book I was working on and notified me they were finishing it. Just so they could charge me for two books in one month.
It took a number of emails, but the company responded every time and finally they returned my book so I could edit it again. I asked them to take my credit card off their website and they did. The book they finished and charged to me turned out well except for an error in captions which I did not have an opportunity to correct. The company seems to be reputable, but I would suggest you not let them remember your credit card information.

by Lrfxzy

For $8 you’re not going to get much better quality. FreePrintsPhotobooks is simple to use and has sufficient features. It does have some bugs however.

I tried to cancel an order, which took me to a “contact us” page. I sent an email - the reply was polite and said they’d canceled the order, but that I could’ve done it from within FreePrintsPhotobooks . Yes, I tried, that’s how I got to the page to write the email. Couldn’t cancel it from within FreePrintsPhotobooks .

When I placed the next order, I was charged but the order apparently never went through. The book was just gone. I hopped on the live chat, who quickly assured me that the order had indeed not gone through and I would have to make the book and order it again. From other reviews, it appears this is not an isolated incident.

And finally, I recommend not doing full bleed on the pages. On my first order I did full bleed only on one side of a two page spread and everything looked great. On my second order I did full bleed on both pages - I think the book is bound before the ink dries, because there was definite transfer or something. The center doesn’t look clean. Not a huge problem - just don’t do full bleed across two pages.

by Bobbyzgirl544

I ordered a book after my husband and I returned from a vacation we took for our thirtieth wedding anniversary. All the pics we had taken were on our phones and I wanted to have them in a place where friends and family could see them without passing the phone around. #photobooks is a great company that gives you the ability to put all your memories in a book with captions to each picture if you want for just a small shipping fee. What a great present to give for someone’s birthday or special event if you have all the pictures in a book. This makes a great coffee table conversation piece. From now on my birthday gift will be taking the pics and then ordering the book from FreePrints Photobooks and giving the gift of ongoing memories.

by Billi62

Have had three books made so far and getting ready to make a fourth one. The books are well made and I love them.
I made them of our dog who is no longer with us,the two we currently have and our one of our grandsons. Going to make our granddaughters next, then continue on for each member of our family. When I am no longer living they will be great memory books for everyone, and they will have their own personal one.
These look great sitting on the coffee table and so much easier for people to pick up and look at than going thru a steak or pictures or scrolling through them on a phone.
Plus I can finally start deleting pictures off my phone and iPad.
Billi R.