Broadway Bank Reviews

App is extremely slow, especially when I opened a second account (Savings) to go along with my checking account. It seems like it takes forever for it to load when you have more than just 1 account. There's also the issue of often having error messages returned upon attempting to login at random. Sometimes it works, sometimes it doesn't. Just seems like a very poorly designed app and it's made me seriously consider switching banks just to avoid these usability issues.

The process for opening an account is advertised as taking minutes - the 4th attempt it finally loaded all pages of the disclosures and we’re now rounding and hour and a half and I can’t setup online or mobile access because they love having content where you have to scroll and it loads as you scroll but the issue is it’s not fluid at all and takes a few minutes to load if at all. It’s honestly basic UAT/QC testing which apparently is not being done - I’m not even on beta software. For someone that’s coming from national banks where it’s easy and fast and actually does just take minutes this is an awful first impression and I’d urge you to do more thorough testing of your experiences because not everyone is going to be as committed as me to finish the process thru.

iPad version barely works for retrieving account balance. Forget trying to use Bill Pay. Says I’m blocking cookies, which I’m not. Tech support blames Apple for the problem. That might be true, but the true customer-focused response would be to get on with fixing BroadwayBank on the developer side and not twiddle their thumbs waiting for Apple to *maybe* do something. iPhone app won’t complete loading. App appears, but the dreaded spinning wheel is the only action. “You won’t be using BroadwayBank today” is the signal it sends.
4/4/20 Am told by bank that the update was pushed out by Apple for “bug fixes” and was not initiated by Broadway. Didn’t know such a thing happens so I’ll give the benefit of the doubt. Nevertheless, the resulting performance of app after the update is worse than it was before that update. That’s not good.

I am temporarily without cell service and cannot login to my account due to a fault within the identity verification process. Because I am temporarily without cell service I cannot verify my identity via call or text. A third verification option, challenge questions, would allow me to overcome this. However, the security questions are not being offered. I went to a physical branch expecting for this to be easily overcome, but was told that the online banking specialists have no way to either reset your account, nor force the system to ask the challenge questions. Basically, without cell service there is NO way to login to my account. And, being physically present with multiple forms of proof of identity are of no value. This seems to be a fundamental flaw of the system and a failure of coding their specialists when an in person client cannot gain access to their own information. I’ve never encountered this issue with another bank.

I used BroadwayBank for mobile deposit for the first time. BroadwayBank said it accepted the check though later said it was declined because it wasn’t endorsed on the back however it was in fact signed. I didn’t see the inbox message until nearly six months later as no one from the bank contacted me. Broadway bank did not retain the image copy so I have no way to track down the issuer of the check to request a new one. So I’m out that money. I bank with three other banks and have never had this issue with any of them. Thank you Broadway bank.

There is only one thing stopping me from saying this is one of the best local banks to go with. The mobile application. I have had numerous banks in the past, BofA, Wells Fargo, and etc. All have extremely well or decent mobile apps that allow you to complete your business quick and easy, especially BofA. BroadwayBank is absolutely garbage and does not represent the bank at all. I LOVE the debit card design, the bank itself, employees, and accounts, but this mobile app almost ruins it all for me. The UI is poor, there’s a big white box covering half of the items on my screen, the slow UI makes it feel like a kid designed BroadwayBank and the accessibility to get to most used places (such as Zelle) is so hard because of poor UI, the lag, and the placement. If Broadway Bank had an app like BofA, Chase, or even Frost (one of the most popular local banks in SA) who has such a minimalistic and modern UI, that would make Broadway the best. It’s the mobile app that’s lacking excessively, not the bank itself.

It helps me do most of what I need I just still give it 2 stars because I believe it could have a more updated look and give more options to manage my account. For example I wish it had the ability to allow me to replace my debit card when it’s damaged or if lost, if the option is there I go back to the modern look. Also the ability to open new accounts instead of having to go to the website, also being able to view my CC like my checking account would be nice instead of having a different app to view and make payments.

BroadwayBank and website have all the functionality I need. But there are issues.

The font is very small and on BroadwayBank , even with the system settings to make all fonts large BroadwayBank does not honor it.

The statements are printed is very tiny print as well. My 94 year old mother has extreme difficulty reading it. (Her other banks print in extra large font.)

We want printed copies of statements at all times, but their app lets you choose one or the other eliminating the one you do not choose. No other bank does this and I've banked at 7 other institutions. I have reported these items over a year ago, and seen no improvement so far.

You would think with all this technology and all these new apps, you’d be able to make a regular auto payment with any account you want. Instead you’re forced to and kris your transfer limits or get charged, just to make an auto pay from my savings account or whatever account I choose.

It’s a very well-designed app. I use it all the time and love the fact that I can quickly and easily manage my stuff very efficiently.

I have one bit of feedback for the new design, which contributes to the 4 stars: colored tab bar icons are conventionally used to indicate which view you are currently active on. Since they are now all red, it becomes less consistent with system interface patterns. It makes it seem as if all views are selected when only the current view should be a red icon and the others a secondary state. Also, please enable landscape support on iPad, it would add a significant amount to the quality-of-life for BroadwayBank.

I enjoy using the Broadway Bank app, but have some suggestions for improvement.

When making mobile deposit, I should NOT have to click on the account number for every check.
1) After depositing a check, it should remain on the same account until I change it manually. Regularly I am depositing multiple checks & almost always they are into the same account.

OR

2) Have a toggle like switch for the customer to select what they prefer:
A) Remain on the same account for additional deposits until changed manually.
B) Clear the account after every deposit & require the customer to select the account for every check deposited.

Please make this easier for your customers.

Thank you

I have been banking with Broadway Bank for over 50 years and have never had any problems. Your mobile app is very easy to work with. Appreciate your care. Everyone I encounter either in person or by phone has been very friendly and helpful.

Norma Halfmann

Whenever I want to review my deposits I have to muster up the strength. It’s a serious waiting game whenever you want to look at the details of any past deposits. Very frustrating as I have to do this with every mobile deposited check. This is literally the slowest app I use.

For years , you could tell
How much credit you tell how much credit you had against your line . Around 1. 5 ago , it changed .

You only see how much you owe , you have do the addition .
With today’s technology , I would think that this could be easily accomplished .
I have been promised this would be fixed over a year .
I would like one of my other banks to help pt J could move my accounts there since Broadway is having trouble
Also , it is ridiculous to have the debit card take up have the phone app . The real I FP you need is too small .
Not a good
app , but helpful if you know how to work around it

Broadway is always looking out for its customers! When they see something that is unusual they will block it until they talk to you. They have all these securities in place to protect your identity. Have been banking here a lot of years and never once had a problem.

I’ve had nothing but great experiences using BroadwayBank . Very intuitive and I’m able do what I need quickly. Much better compared to some of the other banking apps I’ve used.
I’ve only been a customer for a few months but I’ve decided to make Broadway my primary bank. Going to convince my friends and family to do the same. Thanks for your great support Broadway, and for creating a great digital experience for your customers!

I get paid once a week by check and promptly deposit the checks into my business account using BroadwayBank to take an image of the check and depositing the check with the photo deposit. For years the old ap was kicking back 1/3 of all of my checks and delaying their deposit sometimes for days without me getting any notification that the check did not clear. The new app seems to be better, clearing almost 90% of my mishandled, poorly photoed checks on the first try.

Like a recent review, love the bank, the folks in the Boerne bank, but I like to deposit check through a mobile app and this one is a disaster. I have not been able to even access my account for over a week. It will put you into a loop that does not connect and then a window that says “Unable to connect, try again” and it does it all over again. I turn off my router, restart everything, delete BroadwayBank and download it from the Apple Store again. Log in and it still does not work. ID and password are correct.

I typically stuck to national banks because I assumed they had better tech and better resources, and therefore a better app. Most of that was true before, but I’ve been using the Broadway app for about two years now and it’s just as good. The improvements in the last year or so have been awesome. Love the debit card controls. Love the mobile deposit. Love the payments. Love the Face ID. It also has a high end design that makes it easy to use and navigate. I want to support local companies, and I finally feel I can without sacrificing when it comes to an app and mobile banking.

I use Broadway app for transfers, Zelle, and I love that I can keep up with my credit score . Everything is on your front page, you don’t have to go searching on multiple pages. My favorite is Fast Balance where I can get a quick look at my balances at a glances.