Contact Broadway Bank Support
Company Name: Broadway National Bank
About: · Open new accounts and view personalized offers – Quickly and easily open
new deposit accounts, apply for a loan or see if you’re prequalified for an
offer (select accounts only, more being added in the future).
· Manage
debit/ATM cards directly within your mobile app – No third-party app required.
Broadway Bank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Broadway National Bank
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Broadway Bank Website
Privacy Policy: https://broadway.bank/about/security-and-privacy/privacy-notice
Developer: Broadway Bank
Can I trust Broadway Bank app?
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3 Most reported problems 😔💔
So Slow
by Xanjess344
App is extremely slow, especially when I opened a second account (Savings) to go along with my checking account. It seems like it takes forever for it to load when you have more than just 1 account. There's also the issue of often having error messages returned upon attempting to login at random. Sometimes it works, sometimes it doesn't. Just seems like a very poorly designed app and it's made me seriously consider switching banks just to avoid these usability issues.
No Challenge Questions Offered - Can’t Login
by MeCope23
I am temporarily without cell service and cannot login to my account due to a fault within the identity verification process. Because I am temporarily without cell service I cannot verify my identity via call or text. A third verification option, challenge questions, would allow me to overcome this. However, the security questions are not being offered. I went to a physical branch expecting for this to be easily overcome, but was told that the online banking specialists have no way to either reset your account, nor force the system to ask the challenge questions. Basically, without cell service there is NO way to login to my account. And, being physically present with multiple forms of proof of identity are of no value. This seems to be a fundamental flaw of the system and a failure of coding their specialists when an in person client cannot gain access to their own information. I’ve never encountered this issue with another bank.
Why people go with national banks
by Mytw0b1ts
The process for opening an account is advertised as taking minutes - the 4th attempt it finally loaded all pages of the disclosures and we’re now rounding and hour and a half and I can’t setup online or mobile access because they love having content where you have to scroll and it loads as you scroll but the issue is it’s not fluid at all and takes a few minutes to load if at all. It’s honestly basic UAT/QC testing which apparently is not being done - I’m not even on beta software. For someone that’s coming from national banks where it’s easy and fast and actually does just take minutes this is an awful first impression and I’d urge you to do more thorough testing of your experiences because not everyone is going to be as committed as me to finish the process thru.
Have a Problem with Broadway Bank Mobile? Report Issue
Why should I report an Issue with Broadway Bank Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Broadway Bank Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Broadway Bank Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Broadway Bank Mobile.
