Optum Specialty Pharmacy Reviews

IF you are fortunate enough to sign on on a day that OptumSpecialtyPharmacy actually works then you have the pleasure of realizing it’s really just a portal to their browser. Not a good portal, because that implies that at least it would be smooth when the website is working, which it also isn’t half the time. Then, IF you were able to get that far you might be lucky enough to see your prescriptions on file. Or, like me, your profile might just go missing every so often. Then, IF you were able to make it that far you get to find duplications of medications, duplications of shipping addresses, old addresses that you’ve asked to have removed many many times and more wonders like that. Lord knows there is also know way to manage your contact preferences with them. Either through OptumSpecialtyPharmacy or through calling I’ve been trying to get Optum Specialty to stop phoning me to tell me my refill was due, then to tell me had shipped, then to tell me it was about to be delivered and then again to tell me it had been delivered. I’ve been trying for nearly 7 years. It would appear this is impossible. All in all, I truly hate working with this Pharmacy both because of their app and their unwillingness to improve but my insurance forces me to use them so…here we are.

I have been trying for four days to order my meds online from OPTUM Specialty Pharmacy. Every time I try to order, I get a message: “Ouch. Something has gone wrong.“ I just can’t face calling to make the order as every single rep takes 10 to 15 minutes to make the order happen. They go over and over and over and over the information and seem to try to keep me on the phone which drives me nuts. In this day and age, I ought to be able to order my medication online. Please fix!!!!!

Do not use OptumSpecialtyPharmacy or pharmacy. Customer service is a nightmare and it’s almost impossible to get an actual human on the phone. I placed an order for my medication, received a confirmation email, and checked the status on OptumSpecialtyPharmacy . OptumSpecialtyPharmacy said the order was completed but my medication never showed up. They canceled my order and never contacted me. Now I’m going to be a week late of my dose. If you value your health, please for the love of god go somewhere else.

OptumSpecialtyPharmacy is equally as bad as the crappy Rx coverage. When it first came out it sucked. Wouldn’t work at all. Always said that it didn’t recognize your Health Id. After an update (or two?), it worked & worked great. It was so easy!! Apparently they’ve updated it or done something to it, bc it’s back to sucking once again. If you can get OptumSpecialtyPharmacy to actually accept your log-in & pw, it now tells you “Our records indicate you don't have access to Optum Specialty Pharmacy.” Which of course I do & have had, for the past 8 years. Oh & the best part, IMO?? The optumrx specialty website is now doing the exact same thing..
One would think that money saved from shifting more costs of meds to the subscriber, that they could actually have an app, (or website), that would work.

I hate this company. OptumRx does not care about their subscribers, they are all about money, regardless if you can afford to take the medication that’s best for you or not.
If I could I would give a zero star rating.

OptumSpecialtyPharmacy is horrible! Never remembers who I am even though I check “remember me” when I sign in. Not TouchID enabled. Not ApplyPay enabled. Most recently, wouldn’t let me sign in at all and took me to a user I’d recovery screen and after I entered my information still couldn’t find me. In addition, OptumSpecialtyPharmacy loses track of my prescriptions eligible for refills. I’ve started with OptumSpecialtyPharmacy only to end up having to call in 50% of the time to order a refill. If you can get into OptumSpecialtyPharmacy , OptumSpecialtyPharmacy is not user friendly.

Customer service has no business helping people in the health industry. My $12k a month rx they bill. Is now missing for 3 weeks. I’ve been on the phone with countless service reps who have all claimed it was fixed. And here we are week 4 of a life saving weekly medicine, and they have not reached out once to resolve this. They are still billing though.

If your dr refers if would reject and ask for another provider immediately.

One stars should be zero company feels like a total scam.

This is the second time Optum has failed to delivery my prescriptions on time. The prescription is for cancer and I have missed 4 days taking it. Optum said it would be delivered on February 6th. Guam is in a different time zone. February 6 may mean February 7. The time difference the main cause of the delays. If pills last for 30 does, it would be simple to the delivery at least 15 does prior instead of waiting until 5 does are left for Optum to delivery the next prescription. This is so frustrating.

Zero difference from the browser version and same result - still cannot place the order even though all information is complete and all profile data is up to date.
Place order button just turns from dark blue to light blue and nothing happens. The exact same behavior on the browser version. I end up calling anyway and the person on the line tells me that everything is complete and should work - until it doesn’t. Please spend more time doing QA on your product before you release it. This shouldn’t be this hard.

I was getting my cancer meds through Optum Pharmacy and it was on time till last week. They hijacked my other meds (not cancer meds)and just a simple muscle relaxer. I have always gotten it filled at Walgreens pharmacy. Optum is located on the east coast of the USA while Walgreens is across the street from my house. Their reasoning was they could send all my meds. They promised they be here in a week. It’s better to get them in a week or walk across the street? They are so busy hijacking prescriptions that my cancer meds were late. Money grabbing company that does not care about patient care. Since I’ve had to wait for my meds my blood pressure is now sky high. Optum pharmacy is the worst.

OptumSpecialtyPharmacy rarely works, especially when you want to see your order. There is always an error message that says something like the bug may be fixed if you try again. I’ve been trying for a month. My oncologist put in a prescription for a 3 month supply. They provided a 15 day supply because the medication is expensive, and the doctor may decide not to continue. On the bill it still says it’s a 90 day supply. My most recent order of the prescription arrived and the order said it was for 180 days but it’s 180 pills which is a 30 day supply. The 15 day supply is $39. The 30 day supply is $195. You can’t get an answer from OptumSpecialtyPharmacy why there is such a price increase, and I dread trying to call them again.

Every time I go to OptumSpecialtyPharmacy I have to change my password at least 3/4 times to get it to work. When I finally do get it to work, I get a generic userface with all letters and some wonky symbols telling me I was signed out due to inactivity. (I WASN’T ABLE TO SIGN ON, how can it tell me I was not active?!?!) I have a new phone, so it can’t be old software/hardware! No app, no med, looking elsewhere

OptumSpecialtyPharmacy in the past used to be usable. It is a web wrap app, not native to iOS hence the bad reviews. At this point I have to go through a web browser to make payments for my meds; I get errors if I try to use it through an iOS device. Ordering my meds works pretty well- but the experience is horrible. Trying to pick a date for a specific delivery is way easier on the browser. So fine to use if you are in a pinch; otherwise expect to get on a laptop or on the phone with customer service to correct errors if you use OptumSpecialtyPharmacy.

I don’t know how I opted into getting automated calls about prescriptions, but the Communication preferences part of OptumSpecialtyPharmacy and the online web platform is not accessible. It doesn’t load anything. I had to message into customer service to opt out. Please fix this!! And yes, I did try different browsers, removed pop up blockers etc. It just doesn’t load.

I have had no less than 6 contacts within 3 weeks trying to get this prescription corrected. Since it is expensive, I have not been told how it we’ll be delivered or if a signature is required. I don’t have the confidence with Optum that I have previously had.

I have been talking the same medication for at least two years. My prescription has always been on time and correct.

After reading the very negative reviews I was trepidatious about using OptumSpecialtyPharmacy . I tried it and it looks like it worked. I guess I’ll see next week if my meds arrive!!

I appreciate receiving an email notification of refill availability and can then use the phone app to complete the order. This process is extremely easy. Thank you!

OptumSpecialtyPharmacy has taken all the headache out of reordering medication! What used to take me multiple 30-minute calls now takes 2 minutes on OptumSpecialtyPharmacy to sort out.

Placing an order today worked like like magic. Unfortunately, it doesn’t happen like that every month 😟

OptumSpecialtyPharmacy makes it so easy to refill my specialty medications. Easy to use and I love the feature. I also love the OptumRx specialty pharmacy!