Contact Optum Specialty Pharmacy Support

by The Wherewithal

IF you are fortunate enough to sign on on a day that the app actually works then you have the pleasure of realizing it’s really just a portal to their browser. Not a good portal, because that implies that at least it would be smooth when the website is working, which it also isn’t half the time. Then, IF you were able to get that far you might be lucky enough to see your prescriptions on file. Or, like me, your profile might just go missing every so often. Then, IF you were able to make it that far you get to find duplications of medications, duplications of shipping addresses, old addresses that you’ve asked to have removed many many times and more wonders like that. Lord knows there is also know way to manage your contact preferences with them. Either through the app or through calling I’ve been trying to get Optum Specialty to stop phoning me to tell me my refill was due, then to tell me had shipped, then to tell me it was about to be delivered and then again to tell me it had been delivered. I’ve been trying for nearly 7 years. It would appear this is impossible. All in all, I truly hate working with this Pharmacy both because of their app and their unwillingness to improve but my insurance forces me to use them so…here we are.

by G33kch1k

This app is equally as bad as the crappy Rx coverage. When it first came out it sucked. Wouldn’t work at all. Always said that it didn’t recognize your Health Id. After an update (or two?), it worked & worked great. It was so easy!! Apparently they’ve updated it or done something to it, bc it’s back to sucking once again. If you can get the app to actually accept your log-in & pw, it now tells you “Our records indicate you don't have access to Optum Specialty Pharmacy.” Which of course I do & have had, for the past 8 years. Oh & the best part, IMO?? The optumrx specialty website is now doing the exact same thing..
One would think that money saved from shifting more costs of meds to the subscriber, that they could actually have an app, (or website), that would work.

I hate this company. OptumRx does not care about their subscribers, they are all about money, regardless if you can afford to take the medication that’s best for you or not.
If I could I would give a zero star rating.

by Thenicknameruleisstupid

The app rarely works, especially when you want to see your order. There is always an error message that says something like the bug may be fixed if you try again. I’ve been trying for a month. My oncologist put in a prescription for a 3 month supply. They provided a 15 day supply because the medication is expensive, and the doctor may decide not to continue. On the bill it still says it’s a 90 day supply. My most recent order of the prescription arrived and the order said it was for 180 days but it’s 180 pills which is a 30 day supply. The 15 day supply is $39. The 30 day supply is $195. You can’t get an answer from the app why there is such a price increase, and I dread trying to call them again.