Chemung Canal/Capital Bank Reviews

At least once a week it tells me I have invalid login credentials even though I’ll use Face ID most of the time and when that doesn’t work I type in the password.. the same password I have for everything. It works for a couple days then it asks me to call because my credentials don’t work. I can’t view anything in my account until I call and get a temporary password. I try to reset the password and use the temporary one that they give you in the internet but those ones don’t work. So I need to call all the time to have it unlocked for a two days, then another two. This needs a serious fix before I dumb all my money into my capital one account. I’ll gladly pay the 3 dollar fee to an atm rather then deal with this. Not to mention all atms you have half the time are frozen and processing a transaction... please wait. From three hours ago. When this isn’t an issue it’s always another thing, can’t connect due to network activity, I have a nighthawk in my house that can power the whole town I don’t think that’s the issue here.. and yes my app is up to date on an up to date iPhone

Love all the new enhancements lately like being able to schedule transfers and bill pay. I do wish I could set up a recurring transfer from checking to savings that way I can move a certain amount of money weekly or monthly without having to keep rescheduling the transfer

I use ChemungCanalCapitalBank to check how much is in my account but like once every month it will tell me it needs to validate my information i enter it and then it says to call the bank because it’s wrong. Very very annoying when your trying to budget your account. overall gets the job done.

Was just asked to update my rating while using app. Wanted to say that some issues better but overall have log in and connectivity issues. App often down and confirmed by bank. When I complained about issues was told by bank rep that she had an iOS device and worked fine for her. Really??? Guess I’m just an idiot and should figure it out for myself. In the middle of updating rating through app IT LOGGED ME OUT AND CLOSED!!! You just made my point

Bill pay set up should not be so difficult. I want to set it up from my phone and can’t. I used a computer and it required 2 phone calls for authorization. From my phone I am still not authorized and it’s the weekend so I’m unable to use it and will require another phone call on Monday. Too difficult!

Very easy and fast to deposit a check. I had to do this on a weekend!

I attempt to get sign-in, tells me my lgin id and password is incorrect and need to set, had not changed either, now i click on ChemungCanalCapitalBank it opens and then closes, not sure if IOS updates affects it
But it's very frustrating….

It’s nice having ChemungCanalCapitalBank but I wish the bill pay section was more detailed like it is when looking at it on a computer. I have my bills organized to be paired certain times of the month and they aren’t grouped together in ChemungCanalCapitalBank like I have them online so that is frustrating.

I can never get a check accepted by ChemungCanalCapitalBank for mobile deposit. I have no issues with the same checks at Ally, my other bank. Maybe time to switch all my accounts to them unless improvements are made to this functionality.

We travel the United States via our RV. Currently we are on the California coast. I’m able to handle most of our banking remotely. The service is excellent!
Thank You!

Has never failed me. Has Touch ID

For the past couple weeks every time my wife or I try to log in to see our balance it says and error has occurred and it’s currently unavailable. It won’t even let us see the log in page. Hoping it will be fixed soon

Keeps saying error no internet connectivity and instantly shutting down after opening when I have wifi and cell data so it is a bug.

Updated to new app. Only been able to open once! Error message every other time. Please fix, this doesn’t work!

Today I went into ChemungCanalCapitalBank and the startup screen flashed and then I got a white screen that flashed and ChemungCanalCapitalBank looked like it closed. Please resolve this soon. Thank you.

If ChemungCanalCapitalBank wasn’t down all the time I’d give it a 5

Very convenient and efficient

Ugh. The new version is SLOOOOOOOOOW as can be on an iPhone 8. And the “What’s New” splash screen comes up every time I log in.

Compared to the amazing Bank of America app, ChemungCanalCapitalBank greatly misses the target.

Way to go CCTC! This is a user friendly app that gives you access to the information you want & need to know & allows you to make quick transfers easily! Great job!

Only have been able to open it once since the update. Consistently gives error message. Please fix!!!!!