PerfectServe Clinical Collab Reviews

Not only is PerfectServeClinicalCollab buggy and frustrating but it poses a risk to your health. DO NOT WEAR HEADPHONES with PerfectServeClinicalCollab attached to your phone. The alert will scream into your ear, it is horribly ear piercing and startling. I have no doubt it can cause hearing damage, it is that bad. DEVELOPERS PLEASE ADDRESS THIS

PerfectServeClinicalCollab lacks intuitiveness:

-We have no ability to shut down the phone calls if one doesn’t prefer not to be contacted that way.
-Unable to have automatically turn on/off PerfectServeClinicalCollab on days on/off.
-No BT connection with the car or AirPods (which makes it dangerous when you get called if I’m driving , and one can’t turn that feature off)

This is a proper iPad app - not an iPhone app scaled up - yet somehow it doesn’t support landscape mode. I’m using an iPad Pro with an Apple keyboard, and it is impossible for me to use PerfectServeClinicalCollab if I want to TYPE WORDS INTO A MESSENGER. Way to flop the landing, devs.

Please fix. App is not pushing notifications for new messages. The screen turns on but there is no notification icon showing on Lock Screen or Home Screen

why would an app thats supposed be hipaa then go and scrape your personal and professional data? we're forced to use this at my work. i never do on my phone because they dont seem to understand privacy. non of our IT guys use it - wonder why 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

That should pretty much say it all. For eight years, the obsolete pager was reliable to make sure I got the trauma activation at 3 o’clock in the morning when I’m on call. PerfectServeClinicalCollab is a crap shoot. The other night I got some of my messages, but not all. Thankfully I was awake and kept looking for the trauma ETAs.

Only reason I still use this is because it is required for work. Crashes 99.9% of the time and only works for about a 10s time window in the 0.1% of times it does work. Have to delete and REDOWNLOAD PerfectServeClinicalCollab every time I want to use it. Absolutely unusable.

PerfectServeClinicalCollab keeps notifying of a new message but when I look, there are no new messages. Today has been particularly bed s I’ve had alerts q15 minutes but the last message I’ve seen was over an hour ago

This is the worst messaging system ever. Pages/messages don’t come through consistently, or randomly show up hours later. I have to restart it several times a day as there is no way to reply or type (the text box disappears). It doesn’t function at all if not on the “right” WiFi. It is awful in almost every aspect.

I wrote a review on this already but it looks like the deleted it. Classic. App frequently crashes, constantly telling me I have connection issues even though I’m connected to the WiFi or have strong cell reception. It hangs up frequently with images or even just typing a response at times. This is a horrible solution for medical practices and I highly urge you to not waste your time or money.

Delays in notification are the norm, not the exception - for me and all the other providers that have been forced to use this. Nurses hate it because they end up needing to call us directly on their land line. Some specialties in our hospital have refused to use it altogether after an initial trial. And the interface is very unintuitive. Simple things require multiple swipes and clicks. Clearly not designed by a clinician. Not ready for prime time. Avoid if you can.

23 years in the profession. PerfectServeClinicalCollab is ruining a job and profession that was mostly satisfying. Nearly constant “texting” with nurses and any random person that wants to get a hold of you. Every little “FYI” or non essential is sent and becomes a part of the record and a mini heart attack for the recipient. Pages used to be for important things. Not anymore. You should get PerfectServeClinicalCollab if you want to be constantly glued to your phone and worn down to nothing. It’s soul crushing.

I’ve complained several times regarding PerfectServeClinicalCollab crashing when receiving a phone call. I was told to disconnect from Wi-Fi which I have done. Still happens probably 7/10 phone calls. No fix. Happens on every phone I try. It’s infuriating waiting for staff to return a call after the initial disconnect and a huge wast of valuable time. I also do not like that I cannot see what time past phone calls occurred. PerfectServeClinicalCollab is just junk overall. Needs a lot of work.

In general bc we cannot “copy paste” the MRN (or any part of a TelmedIQ message) we have to memorize the patient info to look it up into my HAIKU App quickly when trying to access info about a patient. As I’m sure you can understand it’s easiest to remember a name rather than the MRN.
Recently, I looked up the wrong patient info as there were 2 patients w same first and last name at hospital system who had active beds…it caused much confusion and could have resulted in delay of care for a patient. If we were allowed to “copy paste” the MRN this would have been prevented.

Unable to use keyboard in landscape orientation on an iPad.

I am confident that developers of medical applications including messengers and EMR really don’t care if these things work 100% of the time. Half the time I have to close the application and reopen it in order to get the message. 20% of the time I have to restart my phone. I have PerfectServeClinicalCollab on two different phones and it works the same. About every seven days all of my old messages have to be re-deleted, and that can be upwards to 50 to 100 messages. Sometimes the refresh option is so slow I can’t send a reply. It’s not like I’m trying to work or anything. PerfectServeClinicalCollab is terrible, it needs to be trashed. I’m sure the developers of Telmediq just took the money and ran. I gave it 2 stars because it works sometimes.

-Please allow providers to view in-app messages during an in-app phone call
-The auto reply rules I create for some reason don’t trigger if you have an existing thread and you turn your status to offline. Change this.
- PerfectServeClinicalCollab destroys battery like no other if you have just a few voice-only conversations on the phone per day. Please make it less resource heavy. I have an iPhone <6mo old, no location services on, few background apps allowed to refresh, and running few apps at a time. It is not a symptom of my device.
-Good selection of ring tones, thank you for finally allowing dictation into PerfectServeClinicalCollab on iOS 16.

My phone will not alert me of a new message when my phone is connected via Apple CarPlay. I will often find messages once I reach my destination. It would be nice if I could hear the Telmediq notification either through my phone or through car speakers

Overall I think PerfectServeClinicalCollab works as intended. Only issue I have is sometimes pages and no new message pops up. Other times won’t refresh messages...keep getting network error msg that drives me nuts. Granted it could be related to hospital WiFi/network issues but have cellular data...so why this happens IDK. Otherwise stable app that we are using in our practice with about 15 people.

We use PerfectServeClinicalCollab for all our clinical communications. 99% of the time PerfectServeClinicalCollab works well. It has issues if you are in an area with no WiFi or cellular signal. We’ve integrated it with our EMR and it make communication even easier as it’s done from patients chart.