Chase Mobile Checkout Reviews

Chase Mobile Checkout Reviews

Published by on 2024-08-30

🏷️ About: The Chase Mobile Checkout app allows businesses to accept credit card payments on-the-go using their iPhone and a card reader from Chase. With this app, businesses can extend their reach, streamline their operations, make it easy for customers to pay, and protect their customers and their business.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
54.7%

😎👌🔥 Positive experience
31.9%

🙄💅🫥 Neutral
13.4%

~ from Justuseapp.com NLP analysis of 279 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The app allows for logging in at the beginning of the day and staying logged in throughout the day.

- Customer support is responsive and quick to resolve issues.

- The app has competitive card processing rates.



Read 26 Customer Service Reviews 👿🤬😡😠💢😤

2.6 out of 5

Too outdated and inconvenient.

2022-05-30

this app has the best card processing rates I’ve found so far. But these savings do have a catch. Their online point of sale and app are severely outdated and inconvenient to use. Between the two I much prefer the online experience. It’s barebones and does get the job done. Chase , however, is so frustratingly ugly and old I will not use it. Most people these days use Face ID, their fingerprint, or apps to save an original and secure password. You are unable to use Face ID, a fingerprint, or paste your password from a password vault. My guess is most people will create a more simple password to remember for convenience.
Aesthetically Chase looks like it was designed for the original iPhone. Chase is not updated for current displays and uses a very old style keyboard. This is a concern. If Chase looks this old and lacks this many features I’m worried about Chase ’s security.
Use at your own risk.

NEW UPDATE IS HORRIBLE!!

2022-07-01

I’ve been using this app checkout for over a yr and a half, no problems! I had to update Chase today in order to keep using it, and now the entire site is completely different, a lot less options to navigate through, and now I cannot email my customers a receipt. BAD BAD BAD

Garbage

2022-08-01

Great rates, terrible app. With the money they aren’t making on rates they are skimping on product. Don’t waste your time. I’ll stick with QuickBooks. I forgot my password and the only option is to call an 800 number. this app needs to get Chase into the 21st century. Clunky, awkward interface.

Cant even login

2022-09-02

Downloaded app so I can deposit a check through mobile..can’t even log in..tried recovery password..they say I don’t even have an email with this app..
Like what are you doing!?
Trash

AVOID chase - ready to become an almost ex chase customer

2022-10-04

So I got an offer to open a savings and checking account with this app. I already have a credit card with them. All started off well being pretty easy to open the accounts. The problem came when trying to fund the account. They kept rejecting it (from my other verified account) and locking everything I had with them. Kept happening even after calling in multiple times. It’s like they don’t want customers. Writing this while on hold to close the savings and checking. Next will be the credit card. HELLO Capital One (hope they will be better than this app was)

Terrible

2022-11-04

I do t understand why this app uses such crappy app. Must change password continuously, no Face ID log in, no finger print log in, cumbersome, limited option, graphic is awful. They should learn from square. I will ditch it.

Disappointing

2022-12-06

I can’t even log on to Chase . Rather I can long on but it doesn’t go past log on screen when I sign on to app. I can log on to the website so I know I’m putting in right logon information. App has been useless for me.

Doesn’t work and rude customer service

2023-01-06

The check out is frustrating to use. I have to constantly repair, uninstall and now typing card numbers in. Last eat issue is that Chase shuts down. The customer service is rude!!

App needs updates

2023-02-07

App does not flip when the orientation of the device is flipped, this is very inconvenient as that is how the customer tips and views the sale.
App does not support face or thumb ID for login.
App size does not scale to all devices.
I will change my rating to 5 stars when Chase gets its updates.

Keeps crashing

2023-03-11

I own a business and Chase keeps crashing when trying to connect to the reader when will this be fixed

Chase is great, developers of this app not so much!

2023-04-09

It looks like it was designed for the iPhone 5, which came out in 2012.

The customer service for this paymentech processing service is not on the same level as the standard this app banking and credit card services.

Update Chase interface, and I will gladly use the service. For now, however, I’ll stick with Square.

Don’t.

2023-05-11

Probably the most primitive , old fashion bugged app in the history of checkout. Not only do you have to change password every time ,
Every version that updates on smartphones need Chase to stand its requirements- Chase had not been updated in the last 7 months!
I own 3 mobile checkout devices and am not able to use any of them for two weeks now . The decision to use this merchant services had greatly damaged my business and i have one advice for you guys. Just don’t.
Go and use square, they charge a few penny’s more a month but they will never disappoint you :).

Phone app is frustrating

2023-06-11

The phone app only works occasionally. I wish it synced the items I added into my phone to my iPad so when my phone isn’t working then I can use my iPad. But it doesn’t. It’s very frustrating.

Glitchy

2023-07-13

App closes itself if a card sale doesn’t go through for any reason. You then have to restart the whole app. Why not just take you to a screen that says declined? It’s so much harder to go back and figure out what happened in the transaction.

Decent

2023-08-13

Works most of the time. Logging in is incredibly clunky. It needs to support Touch ID but even if it would work with password managers I could deal with it but it’s just so hard to login it takes 5 minutes just to set it up while my customer is waiting.

Keeps rebooting

2023-09-14

Every few days Chase keeps rebooting and I need to remember to sync the card reader, otherwise I end up punching the card numbers and pay more for the transaction. When I called to complain they completely ignored me stating that they never heard about this issue and since I am the only one they have nothing to do.

Not using it anymore.

2023-10-16

I hated using Chase because I always had to change my password, and they didn’t allow past ones or a thumbprint, so logging in was a pain, especially when I had to do a fast transaction. The card reader rarely connected and was glitchy, so I just typed in the card number. Not using them at all anymore though due to their fee hike.

Fairly decent app

2023-11-16

One Major thing Chase needs is to accept Fingerprint login. Customers are always looking at my screen while I type in the password.

I have not really experienced an other issues then that.

Owner

2023-12-18

I charge a customer and they took 20$ fees because they IRS and I send my w-9 more than time bad service every time I called them to find out what happened they put me on hold I’m gonna cancel todaaaaaay

It’s fine

2024-01-18

I have had only occasional problems logging in but for the most part it’s worked fine . I login at the beginning of the day Sono have to do that in front of customers and it stays logged in the whole day. The times I called customer support for issues they were resolved quickly.

I generally recommend to Peers

Are you serious??

2024-12-16

This new update looks good, but I haven’t been able to use it. It crashes EVERY time. I haven’t been able to take client payments since LAST WEEK!!!! Why is an app from a financial institution so bad???

Card reader does not work!!!!!

2024-12-16

After an iPhone update, the card reader stopped working. A new reader that this app had me purchase for security reasons (had chip reader). It no longer works and they have yet to update their app.

Old technology

2024-12-16

Very old platform. You have to enter your password every time, no facial recognition, have to change your password every update which why update if it’s not helping anything. Love the bank hate their tech.

Going back to Square

2024-12-16

Chase has been horrible and frustrating. I can’t even get past the login. They beg me to switch over in when I did I can’t even get into Chase to take my customers payments. I’m switching back to square.

Terrible. Needs to be updated.

2024-12-16

If only they put the amount of time and effort they do for their main banking app, this would be great. Chase is so old and outdated that it’s not even optimized for the new phones. The user interface is lackluster it’s barely usable.

No good update

2024-12-16

After the update I lost the option to send receipts to customers via email and text. That’s terrible. Please fix this and I will give 5 stars.



Is Chase Safe? 🤗🙏


Yes. Chase Mobile Checkout is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 279 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.6/5 . Justuseapp Safety Score for Chase Is 36.8/100.


Is Chase Legit? 💯


Yes. Chase Mobile Checkout is legit, but not 100% legit to us. This conclusion was arrived at by running over 279 Chase Mobile Checkout User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Chase Is 52.2/100..


Is Chase Mobile Checkout not working? 🚨


Chase Mobile Checkout works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Chase Mobile Checkout? Post a Review




Features

- Accept payments virtually anywhere in the U.S. at any time

- Take payments when and where customers are located

- Process payments when away from the business, computer, or credit card terminal

- Allow additional employees to accept credit card payments on their iPhone

- Create a product catalog for easy checkout

- Live, U.S. based, 24/7 telephone customer support

- Have one payment processing relationship with single statement, centralized reporting, and one number to call for any issues

- Customize employees' access

- Conduct faster transactions with additional payment acceptance terminals

- Allow customers to pay anywhere in the store or for deliveries at the time of receipt

- Send electronic receipts via email or text

- Encrypt credit card information at the time of the card swipe or insertion and during transmission and processing

- Use geo-location features to determine the location of the transaction, which helps with dispute settlement

- Easier reconciliation with information about the Chase merchant services account viewable from the iPhone

- Search for individual transactions and review account activity

- Process refunds and voids

- No charge to download the app, but charges may apply for the purchase and shipment of the card reader and for message and data rates

- All applicable processing fees outlined in the merchant services contract with Chase will be assessed for all transactions initiated through the app

- Transaction processing may be interrupted for various reasons, including service outages affecting the phone, wireless or Internet provider, technology failures, and system capacity limitations.

  Customer Service/Support
Developer:
JPMorgan Chase & Co.


Website:

Privacy Policy: