Chase Mobile Checkout Reviews

this app has the best card processing rates I’ve found so far. But these savings do have a catch. Their online point of sale and app are severely outdated and inconvenient to use. Between the two I much prefer the online experience. It’s barebones and does get the job done. Chase , however, is so frustratingly ugly and old I will not use it. Most people these days use Face ID, their fingerprint, or apps to save an original and secure password. You are unable to use Face ID, a fingerprint, or paste your password from a password vault. My guess is most people will create a more simple password to remember for convenience.
Aesthetically Chase looks like it was designed for the original iPhone. Chase is not updated for current displays and uses a very old style keyboard. This is a concern. If Chase looks this old and lacks this many features I’m worried about Chase ’s security.
Use at your own risk.

So I got an offer to open a savings and checking account with this app. I already have a credit card with them. All started off well being pretty easy to open the accounts. The problem came when trying to fund the account. They kept rejecting it (from my other verified account) and locking everything I had with them. Kept happening even after calling in multiple times. It’s like they don’t want customers. Writing this while on hold to close the savings and checking. Next will be the credit card. HELLO Capital One (hope they will be better than this app was)

Probably the most primitive , old fashion bugged app in the history of checkout. Not only do you have to change password every time ,
Every version that updates on smartphones need Chase to stand its requirements- Chase had not been updated in the last 7 months!
I own 3 mobile checkout devices and am not able to use any of them for two weeks now . The decision to use this merchant services had greatly damaged my business and i have one advice for you guys. Just don’t.
Go and use square, they charge a few penny’s more a month but they will never disappoint you :).

I have had only occasional problems logging in but for the most part it’s worked fine . I login at the beginning of the day Sono have to do that in front of customers and it stays logged in the whole day. The times I called customer support for issues they were resolved quickly.

I generally recommend to Peers

I hated using Chase because I always had to change my password, and they didn’t allow past ones or a thumbprint, so logging in was a pain, especially when I had to do a fast transaction. The card reader rarely connected and was glitchy, so I just typed in the card number. Not using them at all anymore though due to their fee hike.

Every few days Chase keeps rebooting and I need to remember to sync the card reader, otherwise I end up punching the card numbers and pay more for the transaction. When I called to complain they completely ignored me stating that they never heard about this issue and since I am the only one they have nothing to do.

One Major thing Chase needs is to accept Fingerprint login. Customers are always looking at my screen while I type in the password.

I have not really experienced an other issues then that.

Works most of the time. Logging in is incredibly clunky. It needs to support Touch ID but even if it would work with password managers I could deal with it but it’s just so hard to login it takes 5 minutes just to set it up while my customer is waiting.

App closes itself if a card sale doesn’t go through for any reason. You then have to restart the whole app. Why not just take you to a screen that says declined? It’s so much harder to go back and figure out what happened in the transaction.

It looks like it was designed for the iPhone 5, which came out in 2012.

The customer service for this paymentech processing service is not on the same level as the standard this app banking and credit card services.

Update Chase interface, and I will gladly use the service. For now, however, I’ll stick with Square.

I’ve been using this app checkout for over a yr and a half, no problems! I had to update Chase today in order to keep using it, and now the entire site is completely different, a lot less options to navigate through, and now I cannot email my customers a receipt. BAD BAD BAD

I charge a customer and they took 20$ fees because they IRS and I send my w-9 more than time bad service every time I called them to find out what happened they put me on hold I’m gonna cancel todaaaaaay

The phone app only works occasionally. I wish it synced the items I added into my phone to my iPad so when my phone isn’t working then I can use my iPad. But it doesn’t. It’s very frustrating.

App does not flip when the orientation of the device is flipped, this is very inconvenient as that is how the customer tips and views the sale.
App does not support face or thumb ID for login.
App size does not scale to all devices.
I will change my rating to 5 stars when Chase gets its updates.

The check out is frustrating to use. I have to constantly repair, uninstall and now typing card numbers in. Last eat issue is that Chase shuts down. The customer service is rude!!

I can’t even log on to Chase . Rather I can long on but it doesn’t go past log on screen when I sign on to app. I can log on to the website so I know I’m putting in right logon information. App has been useless for me.

I do t understand why this app uses such crappy app. Must change password continuously, no Face ID log in, no finger print log in, cumbersome, limited option, graphic is awful. They should learn from square. I will ditch it.

I own a business and Chase keeps crashing when trying to connect to the reader when will this be fixed

Downloaded app so I can deposit a check through mobile..can’t even log in..tried recovery password..they say I don’t even have an email with this app..
Like what are you doing!?
Trash

Great rates, terrible app. With the money they aren’t making on rates they are skimping on product. Don’t waste your time. I’ll stick with QuickBooks. I forgot my password and the only option is to call an 800 number. this app needs to get Chase into the 21st century. Clunky, awkward interface.

If only they put the amount of time and effort they do for their main banking app, this would be great. Chase is so old and outdated that it’s not even optimized for the new phones. The user interface is lackluster it’s barely usable.

Chase has been horrible and frustrating. I can’t even get past the login. They beg me to switch over in when I did I can’t even get into Chase to take my customers payments. I’m switching back to square.

Very old platform. You have to enter your password every time, no facial recognition, have to change your password every update which why update if it’s not helping anything. Love the bank hate their tech.

After an iPhone update, the card reader stopped working. A new reader that this app had me purchase for security reasons (had chip reader). It no longer works and they have yet to update their app.

After the update I lost the option to send receipts to customers via email and text. That’s terrible. Please fix this and I will give 5 stars.

This new update looks good, but I haven’t been able to use it. It crashes EVERY time. I haven’t been able to take client payments since LAST WEEK!!!! Why is an app from a financial institution so bad???