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by Msparker

My husband and I have done a few big bus tours in other cities. Chicago’s tours were great and even more fantastic was the covered top so we were not cold(and with the midday sun we were actually hot). However we got off to have lunch and while we were waiting we watched the app to see when the next bus would come. All the busses showed they were far away and we had plenty of time. So we waited and looked at the app, figuring when the bus was as the stop in front of us we would go to the stop. Suddenly the bus was coming! Since the busses run every 30/45 minutes it would be a looooong wait for the next one so my husband had to run to catch the bus. I can not physically run right now, so he asked them to wait for me, oh boy! He was told they run on a schedule and that they are tracked and they couldn’t wait very long for me. The next time we waited for the bus we watched the app, and lo and behold the bus was tracking that it was in the river! And again never showed up until we heard the tour guide BEHIND us. So the moral of the story, great tour, crappy app.

by Peace1808

I booked a day pass for myself and my husband while in France, last week, that included a river cruise. Because the bus driver did not print out my ticket for the boat we were unable to board, even though I had proof that we had paid for it. What’s more when I contacted the company they informed me that I was ineligible for a refund (I asked for a refund for my boat tickets alone, not for the bus) because I should have known to ask the driver to print them out even though that is their job. I assumed that the eTicket I had been using all day long was would have sufficed, boy was I wrong! What’s more the app included no directions as to how to find the boat we ended up having to ask for instructions from random strangers because the bus driver was completely unhelpful. With so many options for hop-on and off buses I highly recommend you go with anyone else other than this company. Worst customer service.

by Skothmire

The only thing good about this bus service is the rides, which are still very much below par. My daughter and I got a three-day pass for DC and decided to explore on the first day. We got on and the bus was very empty, no AC and smelled of bad chemicals. We wanted to go one place, but ended up spending 40 min to go to suggested place. Second day was much worse. We wanted to go to Madame Tussaud’s was museum, but were told that the maps had changed THAT morning and we had to wait another 20 min to go to the second route. My daughter was very hot and began to feel ill. We just took Uber to go to the museum. Then we tried to go to a White House grounds tour run by Big Bus and we tried to complain to them. They were very apathetic and did not care. My daughter was not getting good feelings from the tour and we left soon after. Overall very bad service. Negligent and they are so unprepared. Future tours beware