Contact DC Metro and Bus Support

by Californiaexile

This app is fantastic, until suddenly there’s no data. This has happened multiple times when tracking the T2 bus from my home in Bethesda southbound to Friendship Heights, and northbound from Friendship Heights towards my home in Bethesda. “WMATA reporting no data” appears on the screen. So frustrating. Makes an otherwise fantastic app completely useless.

Several times in Friendship Heights, my bus is tracked by the app, and I time my arrival at the stop for 10 minutes before the bus is predicted to arrive. A few minutes after my arrival, that bus disappears from the app and the next bus (which is to arrive 30 or so minutes later) is the only one showing up on the app! What happened? Did my bus show up early? No, about 8 minutes later, my bus shows up at the stop (not on the app), and the driver is oblivious to the problem. (There is also the additional problem that buses show up at the stop with Not In Service on their displays, and you have to ask the driver to identify their bus— super annoying). I want to do right by the environment by using public transportation, but WMATA and this app have not ironed out the kinks.

by ObabyXo

This app is so useless. 0/10 would not recommend. First, the ads are out of control. If you’re trying to do something quickly to figure out your route, don’t even bother because 3 ads will pop up that you have to wait to clear before you can do anything. Next, the Silver Spring station bus bays are not included in the routes for buses that begin and end at the station. Last, the stops are not comprehensive in the list. I was looking for a bus so I could go back home and the app was absolutely no help in figuring out where I could get on because where I actually found the bus was not listed!

by Woodley Park

Disgusted with metro service and workers Woodley Park Station always has very rude workers! Complete joke! Everyone rides for free now and jumps the gate. No metro worker at this station or any station cares. It’s a free for all why not. Homeless people sleeping in cars. Puke and pee all over the place. High and drunk people harassing people. The metro is going to have to eventually shut down. How are they going to pay workers and complete repairs if no one pays fares??? Did the idiots who work there and let people jump the gates every day think of that, Obviously not. Stupidly and unacceptable!!!