Contact DaBus2 Support
Published by City and County of Honolulu on 2023-01-25 About: No more getting caught in the rain waiting for the bus! No more scratching your
head and wondering if you had missed the bus! No more guessing when the next
bus will arrive.
The DaBus app takes the guesswork out of catching the bus on
the island of Oahu.
How to Contact DaBus2 Customer Service/Support
Listed below are our top recommendations on how to get in contact with DaBus2 - The Oahu Bus App. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact DaBus2 - The Oahu Bus App. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: City & County of Honolulu
E-Mail: [email protected]
Website: Visit DaBus2 Website
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Reported Issues: 3 Comments
By kayliieeeeee
Never consistent functionality
I am amazed how messed up this app is. I really don’t understand how off this app is. I catch the 51 because I life in mililani and work on Waipio side. The route 51 is always messed up. The advice is to be there 10 minutes before the arrival of the bus but there are time jumps. Sometimes it will say 15 minutes so o leave my house then after a minute passes it will say arrived. There are also a lot of times that the bus disappears off the app but disappears without showing up but the bus comes 10 minutes after. Today the bus was suppose to come at 1149, I left my house at 11:30 because the busses are way worse with timing later in the day. Bus disappeared then came at 12:06. Is this what we should expect? You can’t even ask for an explanation if the bus is late because if you call the bus company and the driver turns off gps they can’t give you any information besides the info that you would look up on the app or on the hea site. If you want to make a complaint you have to call a different number (no they can’t connect you I asked). It’s really a shame to think how disfunctional the bus company allows things to work. Idk if anyone else experiences this but share if you do. I will be sharing a bunch of experiences on my social media you should too.
By that.907.girl
Not helpful to new people
Just moved here from Alaska and excited to have public transportation. Downloaded the app and quickly realized the only thing I can look up is scheduled times for bus stops. Nothing to plan the day, I have an appointment at the university and can’t tell how long the bus ride will take so I have no idea which pick up time to make. Pretty disappointing! I’ve used public transportation when traveling in New York, New Jersey and elsewhere and was always able to plan trips with the information in their bus apps. This one has a lot of improvements to be made.
By Sidrat1
You guys need to read this
It’s 547am and I’ve been waiting at this stop for 20m as I write this. I was supposed to be at work by 6am and the bus was scheduled to arrive at 526a. The app doesn’t tell me the that the scheduled bus is running late, arrived early or is not coming at all so I can make alternate plans at another bus stop. After repeatedly checking the gps tracker and getting “no GPS”, I just now got notification that the bus (due to running late or early, I guess) picked up far further down the line. What was once a very useful app for your commuters is no longer the case😖☹️☹️☹️
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