Contact NYC Transit Support

Every day for the past month I have been racing to get to the express bus stop because the app gps stated that the bus would arrive in a certain amount of minutes. I keep watching hung the gps in this app count down the arrival of the bus until it reaches ‘0’ minutes which means the bus is within feet of the stop….except no bus arrives. And I am now left waiting for an additional bus to arrive for another hour. Is it so hard to say that the bus for that time is not running today. Why does the app need to provide such blatant lies. Just say it’s not running. And when asking the drivers about their tracking—they say “oh don’t pay attention to that—the gps on this bus never works”. Why use the app for real time. I may as well stick to the generic time table and hope for the best. As I type this, it is 9:30 pm. I just got off of my shift as an RN and raced to catch a bus that was supposed to arrive 10 minutes ago. The app os now saying another bus will arrive in 50 minutes. So instead I have to wait alone at night as a woman for the next bus that May or may not come. This is not a one time occurrence. It’s now daily.

Developers - I’m using a fully functioning iPhone Pro 12 Max. Just downloaded your app yesterday and was impressed with the up-to-date notifications and overall UI. Especially with the recent Ida flash floods. But to miss major stops - Union Square? Grand Central? - or lacking trains at other major stops (only B / Q at Atlantic-Barclays Center) is just shameful. These stops are only recognized when mapping trips. But to go to them directly from train lines - nothing. The express 4 and 5 trains don’t have either 14th or 42nd! Same with the B and Q trains! Where is the entire N train? How does your team - or any of these lousy apps - expect folks to transfer trains properly without these stops on your app, let alone featuring all the trains? You want locals to fuel your subscriptions but you don’t have the basics done. Update/upgrade as quickly as you can.

Visiting from PA and wanted to take subway from 44th and Broadway to the 911 memorial. The app worked great on the way there. It was nice that it tells you exactly where to walk from your location to catch which subway and shows you the exact subway route. Coming back it directed us to a different route that ended up with no trains appearing. After asking locals for help they told us that those trains were not running accurately. We wasted our fair on those and went back to one we knew (the one we came on). We were scared, confused and not happy. We wasted some money but all together it was cheaper than a taxi. And it was a good experience to try.