Moxtra Individual app not working? crashes or has problems?

Moxtra Individual Status

Last Updated on 2021-07-02 by Moxtra, Inc.

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Common Moxtra Individual Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Moxtra Individual app on iOS and Android devices. Solve all Moxtra Individual app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Moxtra Individual iPhone Issues and Solutions

Moxtra Individual iOS app crashes, not working, errors
Moxtra Individual iOS app network issues
Moxtra Individual on iOS has black/white screen

Moxtra Individual Android App Issues and Solutions

Moxtra Individual has errors/crashing/not working
Moxtra Individual server network connectivity issues
Moxtra Individual has black screen

Moxtra Individual iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Moxtra Individual app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Moxtra Individual app crashes or not working on Iphone (iOS):

Close and restart the Moxtra Individual app on iPhone
Update Moxtra Individual app to the Latest Version for iOS
Uninstall and reinstall Moxtra Individual iPhone app
Update your iPhone to the latest iOS version

Fix Moxtra Individual on iPhone unable to connect to server/internet connection issues::

To resolve Moxtra Individual network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Moxtra Individual black/white screen (blank screen) on iPhone:

Follow the Moxtra Individual iOS app troubleshooting guide Here →

Moxtra Individual Android App Issues and Solutions

Fix Moxtra Individual not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Moxtra Individual app issues:

Force Stop the Moxtra Individual App
1. On android, goto "Settings" » click Moxtra Individual app. » click "Force Stop".

Update Moxtra Individual to the latest version on PlayStore

Clear Moxtra Individual App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Moxtra Individual app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Moxtra Individual.

Fix Moxtra Individual unable to contact server/ Moxtra Individual internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Moxtra Individual » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Moxtra Individual » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Moxtra Individual on android.

Solve Moxtra Individual black/white screens issue on Android:

Follow the Moxtra Individual android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Moxtra, Inc., developers of Moxtra Individual.

About this app

Moxo is a collaboration solution built for doing work in a mobile world. Easily present and share messages, documents, notes, and video clips. Collaborate and provide feedback, ask questions, and review information on top of what you share. Then finalize things with approvals, e-signatures, video conferencing and more. Everything is in your pocket! It delivers contextual, persistent, and frictionless work for the person who needs to work anytime-anyplace.