Bell Bank Reviews

So I am user that has an older model phone such as iPhone 6 Plus that doesn’t have a IOS software over 13.0 and I am being punished for it how is that fair I can’t access my account via mobile now because you re route me to the update and I can’t use mobile deposit anymore either now. If I choose to go on another electronic device I can access my accounts but I can’t use mobile deposit for that for that option is not available because it’s not a phone. My point here is why should people who don’t have the latest technology or can’t afford it be punished and we can’t access my accounts like we used too. Now I can’t even use BellBank anymore so there goes a convenience for me and many many others. I get things evolve but you should be able to evolve apps but still be able to have access for other users who unfortunately don’t have that capability. Love Bell Bank but this didn’t make me happy and now I have adjust as does many others.

BellBank does its job and updates account balances. It’d be great to see it update automatically after a transaction - like the current balance immediately following a debit card transaction, but it often takes a day or three to show. I also really wish they had an option to label what the transaction is. Whether it be adding a tag or changing the name of the transaction. It’d make it so much easier for me to complete my budget at the end of the month when I don’t always remember what/why I spent certain places.
So - I love Bell bank and their app works but it’s nothing crazy special for a banking app.

Also - the past month or so I haven’t been able to access my accounts via BellBank because it closes and shows an error message. It tells me to try again later. It started working again for a week but is now back to the same error message. It stinks!

I do not like the bill pay at all! I do not like that when you pay a bill that amount is not taken out immediately. I understand that by doing them in batches is safer, however very unrealistic for this day & age. I like to see the balance after my bills have been paid, but if one of the companies needs to have a check it doesn’t process until that check is cashed. Also, why does it take so many days when everything is electronic?!? Please revamp!

The user interface looks more like a webpage launched through an app shell, than a well-designed modern app. One of the most frustrating pieces is when you are using Face ID for easy authentication, if you close BellBank and then go back to it, rather than giving you another log in success you just get a white screen and nothing happens. You have to hard close BellBank and then re-launch to get it to log in again. The bank is great, I hope BellBank gets a major upgrade to match its competitors

I don’t know why but in the most recent update the camera to deposit checks got flipped. It uses the vertical camera, but flips the image to be horizontal. This means that it requires a lot of thought and moving of the check to actually get it into frame as all your camera movement are backwards. This didn’t happen for a friend, so It may have been a glitch. However, there was no button to flip the camera which would have made it much easier.

I like Bell Bank, but BellBank is horrible. I’ll give it more than one star because I can log in and view my transactions, but BellBank experience is a website interface wrapped in bad decisions. It’s ugly, there’s no native app feel at all, everything feels off and glitchy. I hope they focused all the development time on security, but I seriously doubt it.

I constantly get logged out where Face ID doesn’t log me in, I have to log in again manually. And then I might have to disable Face ID login and enable it again to get it working.

The Push Notifications are worthless. You just get a notification that says “You have a new message” when you enable transaction alerts. Every credit card I have allows me to be notified of every transaction with the merchant and the amount in the notification, and it happens immediately after I swipe my card.

I’m only writing this review because I was prompted in BellBank to rate it, which goes against App Store guidelines, so that’s also wonderful.

Do NOT like having to change my password or being locked out of my account. Screws things up: for example, I once had fingerprint access and your blocking my account until I picked a new password caused me to lose my fingerprint access to all my accounts. None of my other accounts require changes!

Your answer does not respond to this comment. I KNOW you require a password change. That is my complaint! NONE of my other accounts do this. No proof changing passwords every 6 months is foolproof either. Why not 3, 1, weekly or daily? BUT if you insist every 6 months, send an update in advance to avoid being locked out! Too much work? Then think about the too much work you create for customers by locking them out.

It’s ok. I can’t see old accounts. It’s super basic. Looks outdated and written by a programmer not a UX person. I’d love to see it updated to be more user friendly, I.e. fewer clicks to get anywhere, more useful info on a screen, less wasted space, more streamlined, and access to past accounts. It does what it needs to do for the most part but not very pleasantly.

The Bell Bank application is easy to use and is an extremely useful tool, in maintaining control of your finances. The menu feature shows the user, all of the choices, that are available, to manage various banking functions. I deposit checks, using the mobile application on my smartphone and find this service to be invaluable. Being able to deposit checks remotely saves me time and money. Thanks for offering such a great banking application!

BellBank works great, other than the occasional bug or two, I do think that they could make BellBank more visually appealing and less clunky. It wouldn’t be a bad idea to make BellBank feel more streamlined and user friendly. A good example of this would be to have a customizable quick access bar on the top or bottom of the screen that would have short cuts of the user’s choice and then maybe make the buttons in BellBank more rounded/oval

Bell Bank’s mobile app is a must for anyone who wants to easily keep track of their bank accounts.

I make mobile deposits often which saves me from having to drive to the bank and from misplacing checks that have not been cashed or deposited. Plus the funds are in the account balance quickly.

The only thing I would love to have added is the ability to check off debits and credits on BellBank when I balance my checking account. Adding a box that can be checked so that my check register and BellBank match would save me from having to double check if/when a debit cleared.

We’ve found in our dealings with Bell Bank we feel that it’s not just the local people. But not matter who you need to talk with all are as pleasant as you could ever find.
We believe our starting out in a new location, it was a great blessing to find Bell Bank. As the local people make it a point to get to know you and always interact with you very pleasant to us.
Thanks to all of the Bell Bank family Ken and Mavis Bolin

BellBank is very user friendly. I appreciate the fact that it is a very comprehensive application for the accounts. I have accounts at other financial institutions and they provide limited account information. I appreciate the fact that senior management has allocated the funds necessary to provide this detailed information to its customers.

I love that my husband and I can instantaneously see what we have in our account from our phones. It makes for more accurate budgeting, financial awareness, and convenience of managing your accounts. We’ve used the mobile check-cashing feature and that’s worked flawlessly. I have only used BellBank for simple services, but have not had any glitches to note.

This is the only bank where you can reach an actually person without having to hold for an hour! We moved out of state a year ago and I refuse to change banks because of my ease of doing business with Bell. In addition to this, BellBank is so great , easy to use and at my fingertips!

Thank you so much for allowing banking on my phone . I am on a computer all day at work, therefore I don’t like to be on a computer at home in the evening to do my banking and prefer to be on my phone. Your app allows me to do that. Nice app, but it would be great to have more filters. For instance I don’t want to see all of my change savers transactions. Thanks again!

It took couple of iterations but the bank-to-bank transfers are working great. I use it on weekends so there is an extra day in there but it works great. Getting the link set up for the first time requires some additional steps but I had no problems. Great job! I live out of state so I use it frequently.

I’m pretty new to banking with Bell Bank, but so far the service level is unmatched. when you have a question and call the bank someone actually picks up the phone pretty quickly, what a concept. Great service is still alive in this country.

Dashboard to interface, this makes online banking simple. I’m able to manage our main accounts and our kids accounts all on one dashboard. Our kids have their first active accounts and are able to manage their own checking and savings accounts with a quick touch. Couple BellBank with the unbelievable Bell Bank service and I have everything I need in a banking relationship.

BellBank keeps logging me out after about a minute. It’s really difficult to balance a checkbook when I get logged out. If I try to login again, it says something went wrong and won’t show the accounts.

Update: My issue was fixed and I am extremely happy with BellBank .