Contact Bell Bank Support

by AcRodrgz3

So I am user that has an older model phone such as iPhone 6 Plus that doesn’t have a IOS software over 13.0 and I am being punished for it how is that fair I can’t access my account via mobile now because you re route me to the update and I can’t use mobile deposit anymore either now. If I choose to go on another electronic device I can access my accounts but I can’t use mobile deposit for that for that option is not available because it’s not a phone. My point here is why should people who don’t have the latest technology or can’t afford it be punished and we can’t access my accounts like we used too. Now I can’t even use the app anymore so there goes a convenience for me and many many others. I get things evolve but you should be able to evolve apps but still be able to have access for other users who unfortunately don’t have that capability. Love Bell Bank but this didn’t make me happy and now I have adjust as does many others.

by Jfarming

The app does its job and updates account balances. It’d be great to see it update automatically after a transaction - like the current balance immediately following a debit card transaction, but it often takes a day or three to show. I also really wish they had an option to label what the transaction is. Whether it be adding a tag or changing the name of the transaction. It’d make it so much easier for me to complete my budget at the end of the month when I don’t always remember what/why I spent certain places.
So - I love Bell bank and their app works but it’s nothing crazy special for a banking app.

Also - the past month or so I haven’t been able to access my accounts via the app because it closes and shows an error message. It tells me to try again later. It started working again for a week but is now back to the same error message. It stinks!

by Tired Bou

Do NOT like having to change my password or being locked out of my account. Screws things up: for example, I once had fingerprint access and your blocking my account until I picked a new password caused me to lose my fingerprint access to all my accounts. None of my other accounts require changes!

Your answer does not respond to this comment. I KNOW you require a password change. That is my complaint! NONE of my other accounts do this. No proof changing passwords every 6 months is foolproof either. Why not 3, 1, weekly or daily? BUT if you insist every 6 months, send an update in advance to avoid being locked out! Too much work? Then think about the too much work you create for customers by locking them out.