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I Had recently made an account with green dot . I received a replacement card because the first one never came !!! I saw on the card it said Easy activation so I logged into my account to activate the card. I went out to eat and it got declined I then went to the grocery store it said unauthorized. I tried to contact them via chat and it was terrible they told me to look on the back of my card for a number to call which it doesn’t have a number. They then provided me a number and I called the First Lady was so confused and I got transferred to someone else. She tells me I have two accounts and the new card I received wasn’t linked to the account I just put money in !!! WHAT ?! Maybe if you guys had a way for people to see Which card number they have on their account they wouldn’t make mistake as to putting money in that account . I wasn’t aware of me having two accounts because this was the ONLY card I received. I then asked how can I take my money out because I don’t want the bank anymore I just got it and it’s already problems . She tells me I would have to wait for a replacement card in 9 days but as a courtesy she would have it expedited to me for 5 days like that makes a difference . This bank is so inconvenient and complicated . All I want is my money that I went to go deposit not knowing this was the correct card linked to it !! NEVER AGAIN !

When you try to call the customer service line they state that there highest priority is your account protection, I’ve had to call the dispute department twice this year. I had to make sure that I paid my bills first due to the fact my direct deposit is loaded on this card because they automatically cancel your card and you have to wait 7 business days for a new one. Today I was eventually hung up on after being transferred back and forth, there customer service is TRASH even though is the dispute department that disconnected the call after about 35 minutes. All I wanted to know was if they had some sort of authentication text when a charge is processed and if they do have one sent to me so this won’t happen some much and for that I get hung up on (dispute had NO answers and incompetent to say the least). While filing the dispute, they told me that if I wanted provisional credit I would have to mail a letter to the dispute department about the dispute that they are disputing on my half due to there HORRIBLE EXCUSE FOR PROTECTION, Green Dot’s security is a JOKE!!! IF you don’t want your hard earned money to be safe, DO NOT GET THIS CARD. They lore you in with the cash back and the two day faster direct deposit but if your money gets stolen and there only recourse is sending you a new one after 7 business days, is it really worth it? NO!!!!

I cant stress how much I hate green dot. I bout one of their refillable cards from walgreens with $70 because i needed to purchase something for $50 online. Well i wasn’t aware the monthly fee would be deducted away from my account at the start of the month. which is around $7. and ironically i had made a $15 purchase online the day i got the card. so obviously, there wasn’t enough cash now to buy my $50 purchase. I looked at the card and found out how i would refill it. simple. just go to a store, hand the card over, u have to put over $20 in to refill (bc of their policy) and +$5 for refill fee. One of the places that green dots website said i could do this was walgreens. it didn’t work. the walgreens manager recommended i call the number on the card. i did, followed their phone procedures. They ended up saying my card didn’t exist and my identity didn’t back up. I tried cvs. same thing. i tried downloading this stupid app and log in to identify the problem. says my identity didn't exist and that i must log in online. I want to know what’s wrong with my card. On top of all this, i tried recently purchasing something else online and it was declined. but strangely, it worked the first time i made an online purchase. this company doesn’t know what it is doing. i’d like a refund before they do another overly priced monthly fee.