Smith's Reviews

by Ted_hess

I have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching Smiths to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items.

by Toucky Toucky

Only way to use delivery is to allow them to keep your card info on file. Ripe for hacking theft. This company has no respect for customer security.

Update: used Smiths twice for grocery delivery. OMG I can’t go ANYWHERE on line without being spammed with their ads for store and items you bought through Smiths. I called customer service to complain and put a stop to it, their response was it was my fault and I must have looked up those items and store online. (I didn’t) It’s insane. They will NOT allow you to opt out of their marketing and marketing partners. You are just at their mercy as they sell/share your data to every scum bag marketing partner. These people are why ad blockers are so necessary for everyone. ABSOLUTELY NO RESPECT FOR CUSTOMER PRIVACY!

Update, I do really like the local manager of the local store. Kroger still will not let you opt out of targeted marketing. I can’t go anywhere on line without being completely SPAMMED by ads for items I bought on Smiths. I had to put on extra ad blockers because of Kroger. Shame as that hurts innocent parties from getting ad revenue. At least I don’t have get slammed constantly to buy things I already bought. Staples pulled this on me. I went from spending a lot to spending zero over this kind of parasitic behavior.

by Las Vegas Eastsider

I am a busy parent. It took me just as long to shop on app as it would for me to walk into the store. Smiths really is not user friendly. For example, I just wanted to buy rice. I was hoping all types of rice would pop up. But no, I had to search in the correct category for rice. I wanted to buy Jimmy johns breakfast sausage. Could not find it. Because of that I did not buy breakfast biscuits. You lost two items I can not buy. Don’t get me started on the coupons. The customer has to scroll for 15 mins plus looking for what they want. Plus if you try to look up “what you want” you can’t tell if there’s a coupon or not. I feel like I’m missing out on the deals going on. This was not a pleasant experience on my end.
Unfortunately I don’t have a answer to my rant. Oh by the way you lost another sell because I could not find my brand of laundry detergent. I can only use All clear and free. I didn’t even care if it was on sale or not. I just need it. I never could pull it up on app.
Thanks for listening. I hope I helped IT with how they can improve Smiths .

by Bemywolf

I received an email that asked me to approve or disapprove substitutions by a certain time, which I completed within the parameters. When I arrived the substitutions I disapproved were in my delivery. The young lady delivering my items said not a big deal my order had not yet been charged. On my way home I received a call that my card had been charged, they couldn’t refund my card and I would have a credit at the store in Los Alamos which is kept in a notebook.

Why ask for approval or disapproval if this app isn’t going to look at it. Also a substitution of cherry tomatoes for small potatoes is not a good substitution. Keeping credits in a notebook is not efficient. I now have a $25 credit that I can only use in Los Alamos and that’s if the notebook isn’t lost. The credit should be applied to my online account and there should be a process to refund money.

by Aawr2303

Placed an order for pickup at my closest location, unfortunately it doesn’t participate with clicklist. Instead of warning me of this my order went through to the closest location that does participate (6 1/2 miles away). The original charge to my bank account went through immediately after placing the order. Called customer service to try and get the location changed but the poor guy was no help, even mentioned locations in a state I’m not even in.

Picked up my order, the lady was amazing, order was correct. Only missing one thing because I opted out of any substitutions. Completely pleased. BUT check next day to see if the amount charged was changed to the final total and it wasn’t but they did put through a second charge of the correct amount. I’m sure tomorrow the original charge will be gone but I can’t afford to pay twice for groceries even if it gets corrected a few days later.

Coupons and app are awesome but they need to make some changes on how clicklist works.

by Disneylandin2weeks

Smiths glitches often. I have to update it all the time and yet glitches still happen. You should be able to update your order until the evening before, but if something is out of stock it freezes. It won’t allow you to take the out of stock item out if your cart, so you can make changes to your order. Your order is stick as is even 4 days before. No changes can be made.
It’s hard to leave notes for the shoppers that they can understand. They told me What it looks like in your screen doesn’t look the same in their screen. For example if I want rolls, but would like to specify that substitutions are okay, but not a specific kind like dinner rolls. I can’t just write it that simply. I must spell out that I in fact want rolls and maybe not noodles. I thought it would be more intuitive that the notes were fir the item in question.

by Always Chilly

The system used to find products could be better. Maybe I just don’t know how to use it but, if not, it’s not a user friendly app then. I’d like to be able to shop for products per department so it would be nice to be able to browse, say, everything in the dairy department just as you would while walking up and down an actual isle at the grocery store. Also, the search bar needs work. When you click on it the actual bar doesn’t show up. You have to scroll up to see it which is an unnecessary step in the search process. The other problem is that it keeps your prior search in the search bar. Normally that would be fine if there was an easy way to delete it but there’s not. I have to either highlight it and delete it so I can enter a new search item or I have to backspace it out. That may seem nit-picky but when you have to search for multiple things it becomes a huge pain.

by Frncine

This is a pretty convenient app. Used quite a few times. Mostly very good results. Super since it’s free during Covid. Once I got lettuce that looked okay at the top but as soon as it was out of the bag the ends were brown even up the thickened part. As soon as the tie was off it started falling to pieces. Luckily I had taken it back to the store because I was so appalled. Grabbed a man coming out of the office and he was alarmed too. Thankfully he ran it to produce and that man replaced it plus asked if I needed anything else in produce. I was given a free bag of grapes. Produce man was apologizing like crazy. Then October 20th I ordered 3 boxes of Kroger brand tissue 120 count. They were out of stock. Yet they say out of stock items will be replaced with equal or better merchandise. Well it was replaced with 3 boxes of Kroger tissues of 80 per box. I called and spoke to the woman. She said they were out of most tissues. I reminded her of the “replace with items of equal or greater value.” She said I’d get 2 boxes of free tissues.

One time the containers broke through their bags and I had 4 busted bags of groceries.

Dang It’s a drag to have to watch so closely.

Would love to use coupons. Also sorting is not by price. Grr...

Could improve. However it is very convenient.

by Palonya

I have always shopped Smith’s for the past 45 years, and although I am sometimes unhappy about them taking away items I love, I am mostly satisfied. My husband does not like Smith’s meat however.
This review is in regards to my trying to use pickup service and finding it unfriendly for the first time user. My biggest problem was not finding information on whether and how you could add on items to an order a day later. I finally tried it and found that my order was kicked to a day later, which causes me a major problem as I needed items to use for a meal I was dropping off to someone on Saturday and I can’t get my order now until Sunday. If there was a help button or questions button in the main menu it would have saved me this problem.

by Fishoutawater

It’s a little confusing. I just attempted to place my first pick up order. I think it took me longer to figure out Smiths than it would have been to go shopping with my four kids! I hope not gets easier. The thing that was most frustrating for me is that you can’t go to coupons or ads and add a specific item right there to your cart. You have to go back to the cart and search again for that item (hoping you get the right item you just clipped a coupon for) and add it to your cart. Then go back to the ad or coupons sections. The constant going back and forth and not having them work together was time consuming and frustrating. I pick my order up tomorrow morning so we shall see if I got the correct items I clipped coupons for or not.

by Celtuser

Smiths insists that you select specific brand product. This works for online shopping, but I often just want a generic list and I can select the specific one at the store when I see the option. I can’t just put in yogurt, or milk or 12 cat foods, or 6 TV dinners without selecting the specific brand and product/flavors in Smiths . I can’t see a list of generic names that could put 10 on a page, but must see the entire product entry, so only 3 items per page. I can’t even add “prescriptions”, because there is no such option and I can’t add a customized item. In addition, half the locations are wrong or in useless places (like dairy at the back wall, showing up at the end of the list when they were half a store behind me). Needs generic items, custom items, configurable locations, and a condensed list view.

by Wowzas15

I like Smiths for the most part. I really like that I can search based on nutrition, brand, and department. I also like that I can sort results by relevance or alphabetically.

Here are some areas where I think Smiths can be improved:

• Allow users to upload and use the coupons we receive in the mail from Kroger and product manufacturers.

• Allow users to sort their *shopping cart* using various sorting and filter options, such as:

- Type/category (e.g., produce/fruits/vegetables, meat, beverages, alcohol, cleaning supplies, baking, etc.)

- Department/aisle at the store

- Price (high/low vs low/high)

• Allow users to request the store location carry a specific product through Smiths .

• When searching for groceries, allow users to sort results based on price (high/low vs low/high).

• When searching for groceries, allow users to use multiple features at once. For instance, I’d like to search for a brand and sort them high to low or alphabetically.

• Instead of allowing users to move all items or none at all from the one shopping cart to to another, allow users to select one, more or all items to move to another cart or to their shopping list.

• Allow users to donate to a cause during checkout.

by Terluvsdarin

I’ve spent at least 5!hours total on my phone making a clicklist 3 different times. So when I go to my cart and hit checkout, it consistently says error occurred please try again later. So I try a million times and same message just keeps appearing. So the only option I have is to get off Smiths and when I come back to it, either it still says error occurred try again, or else if I close Smiths and reopen it, my cart is always empty. I would really appreciate a couple things that would make it so much nicer for those of us who don’t have time as a luxury. I’d like to see us be able to save the cart items, not share, but be able to SAVE everything in the cart so if this happens I can just re add them. And/Or I’d like to be able to keep the stuff in my cart til I either purchase it or remove it on purpose. Other then that, I’ve always loved Smiths and use it almost daily!

by DRA12345678

Sometimes the food selection they pick is not good even when you leave special specific instructions. Last time I ordered I had to go back to return bad spinach. It was slimy and withered (soaking wet!)I couldn’t believe someone thought that was ok to eat! A few other times I selected sweet potatoes and the picture also shows a orange sweet potato and I would get white ones! Even after leaving instructions saying I don’t want those ones or not allowing substitutions! I don’t like how they only put one item in a plastic bag so then you end up having a hundred plastic bags when you get home. Also is there a way when you order online if you can say you will bring your own bags? I will say every time I do go pick up my groceries they are polite and quick to my car. I feel it’s ok to order here when your in a hurry and don’t have time to do grocery shopping but it’s just been really bad for me the last 2 times so I’m giving it one more try.

by Permagiggle

The entire team at the Provo location on freedom blvd is amazing. Everything is always the right temperature when they bring it out to you. They best produce is always picked for me. If any substitutions are needed I am always contacted and if it cannot be substantiated or if the substitute is just not right when you are going over the order they are polite and kind and just remove the item from my order. When I have had unforeseen life circumstances that I need to change my pick up time it is just a quick call. The best service their is even when you need a delivery always the most wonderful people to work with. The digital and paper coupons are so easily applied to your order!

by Kimster61

I do love the Smith’s app - I especially like to use it for keeping a grocery list. It’s nice and convenient to know what aisle my items are in. It’s ESPECIALLY great to have store coupons attached to my list and then, ultimately, to my Smith’s account. However, the one thing that really frustrates me is when I’m in the store and trying to access my list but I can’t because the WiFi in the store is SO weak. It’s equally annoying when I’m trying to use my phone to text, call or access the internet (as it’s related to my shopping) but I can’t because, again the WiFi is too weak. I hate to look a gift horse in the mouth because I know the WiFi is free. Unless the stores can beef up their internet connection, I don’t think they should even offer it.

by Bikerk

When I first opened Smiths , I thought “oh this is going to take forever”, but being in a high risk Covid-19 group, I pushed on. The interface is clean and clear with products grouped by dept, like deli or beverages. I actually forgot FEWER things than if I wandered around the store. I have always been a meal planner and list maker. In 15 minutes, I’ve filled my cart and checked out. Pick up was AWFUL at the first this app I tried. ZERO thought was put into the flow of traffic. I was almost hit. Cars were backing up, heading in. It was chaos. Placed my order today at a different this app. Their pickup looked to be on point. All in all, I like Smiths and will probably always do my shopping this way.

by Captainteancum

The one thing I HATE about this app is the cupping hoop jumping. Clip this, digital that, buy 4, buy 10, it’s one reason I don’t like shopping at this app. I am a 38 yr old house wife who loves to cook and I shop and price compare a lot and your sales system stinks!! It’s so frustrating to navigate it all. If it’s on sale just put the sales price period. I don’t even mind my phone number attached just don’t make it such a Circus to try and get the sales price that you are advertising with the fine print. It is a huge turn off to me. And older people certainly cannot navigate the digital world. If it weren’t for that I would always shop at Smith’s but because it is such a headache many times I avoid your store. Other than that you have nice stores and great products.

by Sunbaby13

Revised!!! I am soooo dense! I now shop from the list which lists items by aisle. Sure took me long enuf to figure this out although it did used to be available in the cart choice.
It was so nice to create a cart, go to the store and shop by aisle. They’ve taken that away from the Smith’s app. The Kroger app still has it, but not Smith’s. I used to be able to even help other shoppers find items with this feature, but now I won’t be able to find anything. You’ve had 2 updates since the aisle feature was eliminated and I get all excited that you’ve brought it back but no, you haven’t. Really sorry it’s gone... might as well just hand write my grocery list like the old days.

by JonB Boy

Instead of whining about something taking a full extra 3 minutes more than you thought it would, try being grateful. In some of the most difficult times ever, all retailers are scrambling to stay open and safe, yet most of the reviews I have read.... you people should be ashamed of yourself. So, Smith’s, Walmart, Albertsons, I say thank you. No, I don’t work at a retailer (I’m in banking), though I do have a friend who works for a grocery. Thank you to all the people who are trying to keep us safe (even if I don’t agree with the methodology or politics). Thank you everyone who’s not complaining and just doing their very best. Know that I’m not alone in my appreciation of you and all that you do.

by Eddiehou77

Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating Smiths only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!!

Original: OMG bring back the aisle locations of products on the shopping cart!! I have a full shopping list of 249 items on Smiths that I buy frequently. Each week I take items off that list and add them into the cart, using the cart as my actual weekly shopping list when I visit this app. The latest update has removed the ability to sort the shopping cart by aisle and worse yet, the cart list no longer visually shows what aisle the product is in!

Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating Smiths only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!!

by Gingerator

I’m a huge fan of grocery pick up! I’ve been ordering from Walmart for about a year and now have a Smith's Marketplace that does the pick up. I’m a Smith's shopper anyway so I’m trying to switch, but the ease of finding products on the Walmart app is SO much better than this Smith’s one. Items that I know Smith's has won’t even show up as an option. The most random items do pop up when searching that aren’t even relevant to what you’re looking for, making it harder to find something as simple as breadsticks. The filters aren’t great, on Walmart I can filter by brand and narrow it down making my search super simple and fast. You can’t save frequently purchased items to your “favorites”. I do like that the coupons are right on Smiths so I guess that’s one plus. I’m just super disappointed and will continue my shopping through Walmart until Smith's can make some much needed improvements.

by 21136978

Smiths was very difficult to use. Items I know the store carries are not found on Smiths . The categories are not helpful and the searches do not show all items. I had to use several different searches to find a single item. Smiths kept defaulting the store to Wyoming and I live in NV, even after I changed it back to my store -twice, I was lucky to have caught it before checking out. Also, there is no way to find out that delivery is not an option until I spent over an hour to get 15 items and was checking out. Then I was able to choose pick up as an option, but it had changed my store to WY again! My pick up time is not until tomorrow, so I guess I will see then how that goes. I regularly use the Walmart grocery app and this is so much more difficult... chances are, I won’t use it again.

by KSundt

I can’t find a lot of things on Smiths for pickup like I can at the store (such as Boar’s Head turkey or mustard which I’ve bought at our local store many times).

You also can’t adjust items like deli items (I.e. I had to buy 1lb of deli turkey - there’s no option to adjust it to be a smaller or larger quantity like you could in store.

I don’t always find the prices to be the same or all sales reflected on Smiths as in store.

I appreciate waiving the pickup fee until 2020 but I think $5 is ridiculous when Walmart is free and generally items there are cheaper anyways.

I also was very frustrated when things were out of stock (like buy 3 sodas and you’ll get it for $3.50 each instead of $5.69 each if you just bought one, so last time I bought 3, but 1 was out of stock and they didn’t honor the discount or try to substitute with another soda so I paid the $5.69 for the 2 that were in stock so then had to park, go in and return the sodas once I saw that because I wouldn’t have bought them without the discounted rate for 3. I should have been notified by Smiths or the person delivery the groceries to my car that that had been done.

by ACArcano

Once Smith’s started their click list pickup option I immediately had to try it. I have been using clicklist for over a year now and I am a lifelong supporter. Robert and his team at the W Tropicana location have never let me down. Freshest produce and never had short expiration dates on product. I have never waited longer than 10 minutes after letting them I have arrived. I have 3 children and work full time and having the option of clicklist is a game changer! No more tantrums in the store shopping for 30-45min and this also keeps me within our weekly budget! Thank you Smith's for this great service to your customers!

by Mamaloves2sew

My husband and I use it to coordinate our grocery list. We both log into the same account on our two phones and he can see exactly what I want with a PHOTO and what aisle it’s on so he can find it easily! And I LOVE click list WAY TOO MUCH I add things to my cart all week and then order once a week. It’s great; I spend less money, get what I actually need and don’t have to go in! They are also amazing at their substitutions! Nobody else does it like them. They always size up or find something nicer than you actually ordered and price match it to what you picked. Amazing. Five stars all the way.