Contact Smith s Support

by Ted_hess

I have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching the app to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items.

by Toucky Toucky

Only way to use delivery is to allow them to keep your card info on file. Ripe for hacking theft. This company has no respect for customer security.

Update: used this app twice for grocery delivery. OMG I can’t go ANYWHERE on line without being spammed with their ads for store and items you bought through this app. I called customer service to complain and put a stop to it, their response was it was my fault and I must have looked up those items and store online. (I didn’t) It’s insane. They will NOT allow you to opt out of their marketing and marketing partners. You are just at their mercy as they sell/share your data to every scum bag marketing partner. These people are why ad blockers are so necessary for everyone. ABSOLUTELY NO RESPECT FOR CUSTOMER PRIVACY!

Update, I do really like the local manager of the local store. Kroger still will not let you opt out of targeted marketing. I can’t go anywhere on line without being completely SPAMMED by ads for items I bought on this app. I had to put on extra ad blockers because of Kroger. Shame as that hurts innocent parties from getting ad revenue. At least I don’t have get slammed constantly to buy things I already bought. Staples pulled this on me. I went from spending a lot to spending zero over this kind of parasitic behavior.

by Las Vegas Eastsider

I am a busy parent. It took me just as long to shop on app as it would for me to walk into the store. The app really is not user friendly. For example, I just wanted to buy rice. I was hoping all types of rice would pop up. But no, I had to search in the correct category for rice. I wanted to buy Jimmy johns breakfast sausage. Could not find it. Because of that I did not buy breakfast biscuits. You lost two items I can not buy. Don’t get me started on the coupons. The customer has to scroll for 15 mins plus looking for what they want. Plus if you try to look up “what you want” you can’t tell if there’s a coupon or not. I feel like I’m missing out on the deals going on. This was not a pleasant experience on my end.
Unfortunately I don’t have a answer to my rant. Oh by the way you lost another sell because I could not find my brand of laundry detergent. I can only use All clear and free. I didn’t even care if it was on sale or not. I just need it. I never could pull it up on app.
Thanks for listening. I hope I helped IT with how they can improve the app.