Ralphs Reviews

This has been an exercise in frustration.
Built A pickup Order. Tried to input my credit card eight times trying to different cards on Ralphs it wouldn’t except it. Called customer service first time got wound up with virtual agent for 15 minutes and couldn’t get to a real person. Second time I calledI eventually got to a live agent but I was disconnected after about 10 minutes. Third time I called I got an agent who had me go back to the website on my laptop to put the credit card number in which was successful but when she directed me to go back to the pick up order her directions had me go back and it cancelled
The entire order. Went back to app and started to rebuild entire order. I
Had accessed $20 pickup discount but the bill
Was not reduced by $20 When i went to pay. The virtual assistant is Impossible to WorkWith. This took me almost 2 hours of frustration. Not a happy camper.

I have been using Ralphs I first saw it when looking for grocery store apps. So far, it is the best of all the ones that I have tried. A feature that I really love is the purchase history. If I neglect to enter a receipt, before I lose it, I can look it up in the purchase history. Since I use Quicken to track my spending, it is a huge help to be able to look up the receipt when reconciling an account. This feature stopped working yesterday. I noticed that an update was available. The problem still exists. An error message appears saying that I should try later. Still not working after the upgrade. Is there a limit to the history? Mine goes back over a year and this the first time that I have had trouble with Ralphs . Now not much actually works on the ap

Sadly after 25yrs plus, I am shopping elsewhere. Suffering through a year and a half of outdated merchandise (during the “remodel “) then constant price hikes I am done!! Celery stocked with rott on the bottom, condiments over a year old, peaches and fruit that when opened was either rotten or not ripe at all, vendors not willing to give you a loaf of “fresh” bread off of their cart 🙁, no real butcher in other words looks at you like you’re crazy, when asked if he can a piece of meat for you. I asked three times why there was NO date in the nest package and was told that the price gun was broken... pathetic. Nice store manager, great cashier Sandy, and box guy( talk af guy ALWAYS willing to help me!!! They are why I guess seas the reason I stayed and kept giving a this app another chance, and convenience. I drive a little further now, but their produce is fresh... and I have not thrown away any meat at all! Blkomlos&gmail

I rely on Ralphs to update my shopping list throughout the week. It WAS so nice being able to run out of bread, instantly add it to my shopping list, and have it sit there until I removed or purchased it. The other nice thing about Ralphs was the ability to see what aisle each item I needed was in, making it quick and efficient for me to do my in-store shopping with my 3 young children. If not shopping in store, I could easily schedule a drive-up for my groceries. But NOW- there is no better way than to say Ralphs is absolutely WORTHLESS! It doesn’t save my list, constantly evaporating into nothing every time I open Ralphs . So I can never remember at the drop of a hat everything that I had previously entered onto my shopping list and I end up forgetting items which results in extra (aggravated) visits to the store or incomplete meals at home. And items that Ralphs says are in store are nowhere to be found. I’m done. I’m about to abandon Ralph’s altogether because Ralphs pisses me off so much! FIX Ralphs - IT WORKED JUST FINE BEFORE! NO MORE STORE MODE- IT’S USELESS!! PLEASE, PLEASE FIX IT!!!!

The old app was so much better. This on makes it difficult to search and find items, you can’t talk to your shopper if your order for delivery, it also makes the substitution options really difficult. There is no tracking while shopping like in the previous Instacart app. I also noticed that sometimes they advertise coupons for 2 for 1 or similar but then they aren’t applied when your checking out....

I honestly don’t even know how Ralphs got through testing because it’s buggy and way more difficult to use than the old app. I also feel like all my carts are significantly more expensive than when I used to order on instacart. Ralphs took away the ease of being able to order groceries in then palm of my hand. Ralph’s is going to loose a ton of delivery business if Ralphs doesn’t improv. I’m planning on switching to another app for any future grocery ordering.

I’ve reported this problem several times via their feedback and it’s still not fixed. Just tried to place my weekly order and several times several items that I had selected were dropped from the cart. VERY unreliable. I don’t have this issue using the web browser version but it routinely happens with the iPad app. Just wonder why in the world they won’t or can’t fix it. App has nice format etc. but not reliable. You just may not get what you ordered and wonder why. 😫

Previous Review:
Once again broken. During checkout could not get the dropdown for the afternoon pickup times. Once again, had to redo the order on my computer. Does make me wonder if anyone actually tests Ralphs before they release updates! 😩

Ralph recently updated their app and the new one is horrific. When ordering my groceries for delivery I am not able to communicate with the Insta cart shopper like I was able to before. I am also not able to modify my order once it’s placed, even if the shopper hasn’t begun shopping yet. With the old app you were able to upload pictures of the groceries you needed in case they did not appear using the apps basic search, with this new app you are unable to do that. On top of all of that, the over the phone customer service is pretty useless in helping you with any modifications or concerns you may have using Ralphs . I don’t understand how this is supposed to be an updated version when it’s really a downgrade. When spending nearly $1,000 a month on groceries and delivery fees one would think they’d have a decent shopping experience.

It’s more affordable to shop at Ralph’s through their app than the InstaCart app so I put up with it- but it’s annoying. If you click a department (such as bakery) and search for items, it will only display items that are in that department. If you want to search for something else, you have to leave that department, select another department, and search for the next item. You can also search all departments from the cart, but then it displays items that are only available via shipping. Once I was checking out, I was informed that multiple items weren’t available. It would be helpful if the out of stock items were noted before I was ready to complete the order. Ralphs works, but it’s more time consuming than it needs to be.

Why can’t I just add my Ralph’s Club number to Instacart and get fair pricing? The order is fulfilled by Instacart anyway.

I like the concept of Ralphs & use it regularly for digital coupons. I wish it was a little easier to navigate when it comes to using it for shopping. Also, the prices on Ralphs don’t always reflect the prices in the weekly ad I receive & I never know what price I’ll be charged if I’m ordering online. $3 for 12 cans of Diet Coke if you buy 4 is great, but when the cans are listed as $6.24 each online, putting four in my cart is a risk I’m not willing to take.

Lastly, I’ve attempted to use the click list function multiple times when Ralphs wasn’t working. I fill up my cart (a somewhat time consuming process), go to check out & something happens & my cart is empty. I’ve wasted hours online to end up having to go to the store because the click list just won’t work.

I don’t know why they ask to set my store, because a lot of the availability or locations (aisles) of the items are incorrect for my store. Also, on the page where we can select to pick up or get it delivered, the pickup line is so short that I can barely read it.
I really like that we can see our receipts, but when I tap the button in the top right corner, Ralphs crashes. I’m guessing that that icon is for printing or downloading. That would be useful if it didn’t crash every time. I tried to download the receipt from Safari, but there was no way to download it. So I selected the text of the receipt and copied it to a pages doc, which worked, but what a pain. We should be able to download it as a pdf or even a text document.

You guys got a lot of work to do!!! The website and Ralphs are a pain… these are not user-friendly!!! There’s too many pop-ups and too much crap getting in the way!! There has to be an easier way to look at my previous orders and cross reference the items that I would like to get again without having to open each particular or individual past order!! Furthermore, when you search for things the search mode won’t find certain items that I know are there because I’ve been in the store a dozen times even on the same day I’ve placed a delivery order!!??? As an example, for hard boiled eggs you only list the organic when I know… there’s the Kroger brand there too!!!??? Wow is that an effort to force us to buy more expensive items maybe… perhaps??? You guys are living up to your nickname which is “Rip Off Ralph’s”!!!
You guys can fix this!!! And why doesn’t Instacart deliver chips or pretzels what the Hecks going on with that???

I really enjoyed using the list function in the past because it sorted items by location and was really useful...but now if I make my list at home or on the go, for some reason, my list disappears once I close and restart Ralphs . I’ve take to adding items I need to my cart to preserve my list but this is tedious and doesn’t give me the great functionality of that the actual list provides when it is working correctly.
Also, I will second those reviews that have said to please get rid of store mode. It interrupts my use of Ralphs and I don’t really understand the point of it. Searching for individual items has become problematic as well with recent updates and I have having to tell Ralphs with every search for every item whether I want to search for all items ( I presume for shipping??) or in store. I’m hoping some of these problem will be fixed with the next update. Prior to the recent set of updates I really liked Ralphs.

I love being able to get groceries delivered. Convenience is awesome!

Ralph’s app supposedly applies the coupons once the items are checked out, and supposedly credits my Ralph’s cards with points. But like any other online shopping experience, I want to know what I am really being charged BEFORE I check out. Sure, I get that if I’m buying a chunk of meat, the final weight and price will be different, but please acknowledge which coupons were applied.

The free delivery coupons are almost never applied. Which then require me to call customer service, which has me waiting, and talking on the phone. People use apps because people don’t want to talk to people! There isn’t a button on Ralphs to make inquiries about the charges or to ask questions about missing items or poor substitutions. What happens when my bananas show up smashed? What if the milk didn’t get delivered, but I got charged? I have to call Ralph’s and wait for someone to answer.

Also, the search engine needs improvement. Smart search is a must. It shouldn’t matter if I use the singular of plural version of a word. They should both work.

As for the actual delivery, I’m puzzled why some reviewers are complaining about the service here. This is about Ralphs , not the actual shopping and delivering. Yes, there are mistakes and annoyances, but that is what happens when we ask someone else to shop for our groceries.

So far it’s been great! Ralphs itself is good, it allows substitution, the cons is that not all items available through Ralphs . As for the Kroger/Ralph’s support team, they are very responsive when instacart drivers dropped off at the wrong address or if the items did not meet expectations. As for Instacart, not all deliveries are equal, some will go way beyond my expectations and others.. well let’s say I got a bag of 10 cherries, a rotten cantaloupe and my kids were sad because of the delivery was missing Kinder Joy treats (that I was charged for!)... That was probably only 3% of the deliveries so far. Ratings are important so if they didn’t meet expectations please make sure you are honest about it, I notice the quality of deliveries tend to change as they weed out the bad apples and adjust their service to meet the needs of their customers. Thank you for keeping us safe at these times!

If you have the text size adjusted for your app, when you clip a coupon a message pops up about enabling notifications. Unfortunately, the options disappear off the screen when text size is adjusted, meaning you have to force close Ralphs in order to get back to any of the menu options. It took me awhile to figure out why this was happening. Once I set my text to “too tiny for older eyes to read”, I was able to either enable notifications or tell it to stop asking me, then readjust text size. Other than that, app works fine, except for in my Ralph’s where they seem to block any kind of signal making searching for items next to impossible

I have been a customer of Ralph’s for over 30 years and cannot say enough sit the staff and management.
The week of Thanksgiving, the store was jammed and Jose in produce went far beyond the call of duty to find two items in the back. Feeling guilty for asking for his help at a crazy time, he was gracious and went beyond the call of duty. And then there is Karen who is a phenomenal ambassador for the store. I go out of my way to wait in her line because she is a ray of sunshine, greeting my family bu our first names.
We have Gelson’s Bristol Farms, Von’s, and Whole Foods, and Trader Joe’s in our small town but my loyalty is to Ralph’s because of the employees and management.
Thanks for listening.

We have ordered from Albertsons, for delivery. Everything worked out. However, never had a slot available for second order. Next we ordered from Vons. On line ordering very difficult, can not update. Vons time slots, well if you stay up until after midnight, it may take days to place an order. Then to top it off, you get 50% of the order you place.
this app is wonderful. Site is easy to use. Order is perfect. You can update. If there are substitutes, they are perfectly matched. I can’t say enough wonderful things about our on line shopping from this app.

Ralphs requires a lot of refreshing through out your use. I was making an order for delivery and it erased my cart items 3 times, each time I would make another list. Then all of a sudden my list appeared with 3 of everything. Putting my address for delivery was an issue too because I added my billing address and then once I hit submit it didn’t acknowledge that I had just updated my address and would ask me to update my address even though all the correct fields were updated. I had to refresh Ralphs after imputing my billing address and then hit “next” and proceed to checkout.
At the end of the day I was able to put my order in for delivery but it was confusing to place the order because of Ralphs glitches.

I’ve always been a this app shopper and don’t like when I have to go to Vons, and Vons customers don’t like this app, strange since they’re both similar, and stores like Albertsons carry more sku’s so they have a better selection, but I still prefer this app, go figure. People follow their habits, and for some reason grocery stores are extremely habit forming. When Albertsons bought Lucky they changed the name of the stores, causing a good percentage of them to go out of business, because people hate switching grocery stores. Nowadays, when a grocery store buys out a competitor, they leave the competitors name on the buildings, they’ve learned. So I give a five star review out of default, whether they deserve it or not, because it’s the only store I shop.

Now that I have a 2 year old and a3 month old let’s face it. Nothing is harder than getting them both grocery shopping ready. From last minute melt downs to a dirty diaper as I load the car seat it’s hard doing anything easily. this app delivery has been a HUGE blessing and totally lifts some of the stress when needing to get grocery shopping done. I have used the delivery system 4 times already and it’s been a game changer! I don’t mind the fact that they substitute some out of stock items and like that you can choose which ones. Also, applying the coupons is easy and saves you more time and money! All the shoppers I’ve had have also been awesome and tip is included in the price. I would recommend anyone with kids, a full schedule, or home bound to use Ralphs and service!

The new app has a lot of useless links, junk info and inefficient tools that don’t work effectively (like the shopping list that doesn’t correctly move items to your shopping cart). Too many items now not available for delivery through Ralphs any more.

NO LONGER AVAILABLE!!!
They took away the best parts of the old app:
1) flexibility with substitution (able to easily select the substitute) this was essential- last time I ordered on the new app I got tart shells as a replacement for raw sugar!!!! Really??
2) ability to request special item and include photo (this was essential since not all items show up on Ralphs )
3) ability to add/modify until the buyer started shopping

Also I hope someone looks into the new buyers; if this is still an instacart service- I question the credibility and hiring of these new buyers, if these buyers are hired by Kroger (i.e. Kroger only buyers), you did not get it right.

Ugggh! What a pain - I use the service because I can’t easily carry groceries up my stairs so I am very thankful for that; but I pay good money for that convenience- Ralphs and the service needs to go back to the quality it was when I moved here a year ago.

The problems started with this new app.

I’m no longer shopping at my local Ralph’s since a month or more ago. One of the older checkers always seems too busy chatting with other employees and seems to be annoyed to be interrupted by any customer.
The LAST TIME I was there he gave me sale prices NOT MY COUPON ON MY IPHONE PRICES. When I questioned him, his sharp reply was that he gave me the sales price, kind of throwing my change and/or and receipt in my hand. He seems to quickly return to his conversation to his co-worker. For instance, the angel food cake was in sale for ? $1.99 or ? $2.99; but with my iPhone savings already scanned in, it was ONLY $.99. I did NOT get that great price then on that item plus other deals that day!
On the Friday special free items, they are not FREE because I often spend 1/2 hour searching up and down isles, hunting high and low, spending more than $10 of MY TIME FINDING AN ITEM OF LESS THAN a dollar or two value. TIME IS MONEY.
The clerk’s continued hurrying attitude, acting like my time does not value my net worth, has driven me away. I have not been back and do not expect to be soon, even tho it is the closest food store to me.
One boss I had almost 35 years ago had a saying that I try to follow as good advice, “I vote with my feet”. I have done so, and I feel it is warranted!

Sir Shane

Multiple times my husband and I have tried to order groceries to be delivered when we were too sick to go out. Multiple times it has failed. Every single time. A ONE HUNDRED PERCENT failure rate.

We will get an email message saying order is confirmed. Then we get text telling us a person is at the store getting our items for us, and then.......nothing. No more text. No emails. No groceries. No communication. Just nothing. I have to dig into Ralphs multiple layers deep to find out after all that the order has been canceled. WHAT? Why? It never says.

I am OVER trying to buy groceries this way. I guess Kroger does not want my money. Fine. You shall not have it then and I will shop elsewhere. And I suggest everyone else look elsewhere too. They are just too unreliable and don’t communicate properly.

I just updated and the cool feature you just added that when I clicked on any item, it showed me all available coupons (instead of me wasting time searching for any) is gone!! I was so happy you finally added that. And in one month you remove it and screw it up and a bunch more crappy info instead? We want coupons, not just a manufacturers description of the product. I do not want to waste time flipping back and forth in Ralphs . Please add the eligible coupons back to the items page when you are adding them to the cart, not just what items are eligible when you are looking at the coupons! We don’t all shop by looking at coupons. It’s like you don’t want us to save any money, and that bothers me.

Please get rid of “store mode,” it slows down my app when I’m in this app, and I have to magically know to press the button with three dots, then exit store mode, then confirm again that I want to exit store mode. Your app’s user experience is terrible. As mentioned before you know lots of senior citizens use Ralphs , why keep making dramatic changes to Ralphs which make Ralphs unrecognizable and harder to use? Fix the problems you’ve already created and stop destroying the user experience. Plus, I still have a problem with the newish coupon filter, which still doesn’t work properly, have to reset or make changes to the filter I choose more than once for it to work.

Previous Review:
Why can’t I open special savings and rest of coupons at the same time? I helped sign people up for Ralphs, lots of senior citizens used Ralphs , but still had lots of trouble learning how to use it in general now you’re making coupon page almost unrecognizable? 🤷‍♀️ Coupons worked perfectly fine before. 🤯

I came to California in 1956 from Boston Mass. I started shopping at Ralph’s market way back then and I love this app!!!! My Thousand Oaks Market is wonderful. I have never had a problem with anything or anyone at Ralph’s. It’s very clean, a very nice store with wonderful checkers. I will continue to shop at this app as I have done in the past. I’ve also shopped at this app in different locations but my Ralph’s in Thousand Oaks is where I go now all the time. Ralph’s has really good food and also really good meats and produce and their prices I find to be reasonable!! Thank you for maintaining your wonderful Market!! Doris Del Verde

I’ve always wanted to try the feature of buying groceries from the palm of your hands and having the option to have it be delivered straight to your door step.
However, I had an issue on inputting my card info., I gave a call to their contact line and they were so willing to help! The problem was so little, and the person on the phone was so patient! I was so excited when the problem was resolved.
Thank you this app for making this application an option to make life so much easier!!! Very proud to be a this app’s Customer☺️

The Ralph’s app reminds me of Apples’ I Tunes program of years past and that is not a good thing. Stream line this thing and make it accessible for your public. All the hard work the entire team at Ralph’s / Kroger has put forth is undermined by this App I witness the customer frustration at the checkout stand, all the time , btw your staff at the Flagship store in Sherman Oaks handles these situations with charm and grace. Who designed/built the Amazon music app or program ? Go poach/ hire that cat and him/her do major remodel so Grandma can use this Mutha

I wrote a message yesterday. Now I am going to tell all. My first order was not free as advertised. I got 6 Pepsi's I didn't order. I ordered 2 1/2 gallon 2% milks and got 2 gallon milks at 2% I ordered 3 cokes and got 2. I fell asleep on the couch and when I went to get the mail my order was there in the sun. Luckily the milk didn't spoil. Why didn't the person knock? I'll never use this service again.

My first order was not free and I received 6 bottles of Pepsi which I didn't order. I'll never use this service again.