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Dillons is not the neighborhood store that it professes to be. The shelves are empty and the people there are either overworked where they hire people that just don’t care. If you listen to your people you would’ve change the store to make everybody frustrated and even to the point of being literally ready to choose any place but Dillans. I have resorted to using a click it list and yet it to has its challenges. For example, once you put together a major grocery list it would be nice just to be able to check the items that you want to go that week and then the following week to choose from that original list that had everything that you use on a regular basis. If Dillons really cares, They will return their stores how they were prior but no they paid consultant somewhere who thinks they know best how to make more money I’m sure. Don’t get me wrong I am definitely for companies making money but that doesn’t mean you have to be greedy and make your customers frustrated to the point of wishing they had another choice but in Kansas that’s not the case unless you drive to Wichita or go to Aldies.

I’ve had it with Dillons and their third party company Insta-cart for deliveries! I placed an order to be delivered at the beginning of March because my son was in need of diapers/ wipes/ snacks while I was at work! The driver never made it to the address and I was promised a $30 credit to my account. WHICH WAS POINTLESS. In attempt to use the credit I had to call 4 different numbers. I tried using it on another delivery order which was a FAIL. I called customer service to see if I could just be refunded the $30 from the order. She told me it was fine and they removed the credit from my account. I was told I would receive a refund within 7-10 business days. Well guess what, she LIED. It’s been longer than 10. STILL haven’t received my refund. I DO NOT recommend using the dillons app for placing an order for delivery. If I could give this app 0 stars I would. Absolutely ridiculous! GO AHEAD AND LISTEN TO THE RECORDED CALL. I will continue to encourage my friends and family not to use the app and leave similar reviews until I get my money back!

I used to use this app every week to make my shopping list so I could load coupons and buy sale items. For several weeks now, I get an error message when I try to open it. I tried deleting and downloading it again, but it still did not work. After some research, I think the problem is that I have a 3rd gen iPad and it cannot utilize I0S 10. The updated Dillons app requires IOS 10, so unless your phone or tablet supports IOS 10, you are excluded from using this app. The good news is that since I didn't want to purchase a new tablet, I decided to start shopping at Walmart since I couldn't use this anymore and my shopping bills have gone down! Plus, I no longer have to keep track of things like buy 5, save $5. I just buy any amount I want