Looking for a faster, easier, more rewarding shopping experience? Save time and
money with the Fry's app. It puts convenience, savings and rewards at your
fingertips. Simply download the app, create an account and link your V.I.P. Card
to access all these great benefits: · Create and t...
Good concept, poor implementation
I’ve used this app twice and it’s pretty glitchy. For one thing I have to start at square one each time I use it. That’s annoying. Secondly it’s not setup well. For instance in dairy all the items are higgly piggly, all the butter isn’t listed together. I did, finally, use the search function but unless you know EXACTLY what you want you’re screwed. You’ve got to watch the quantity carefully because sometimes moving from one menu to another the app will increase your order. I’m not even sure it’s not intentional! And lastly substitutions. The app made me uncheck each and every box if I didn’t want substitutes even though there’s a switch that says global no substitutes. I’m wondering what someone would substitute for a banana? And although I looked carefully for it I didn’t see spices. They may be there but I’ve invested enough time in ordering as it is. It would have been faster just to drive the mile and get the stuff myself, which I would have but I had my leg operated on and I can’t walk for a bit.
I'm a single mom who works two jobs. I scrimp and save everywhere but my time is my most valuable asset. Even with paying the $4.95 pick up fee, this app and Clicklist saves me hours each week making a list and going into the store shopping and checking out. I build my cart throughout each week and just checkout when I'm ready. 150% worth it. FYI your cart total doesn't include your Fry's coupons but when you pick up it correctly calculates so my total is always less. You can bring paper coupons and they'll add those in at pickup as well. Also offer Clicklist-only deals & coupons as well. Link your shoppers card & home page has a list of everything you've ever bought so you can quickly add regular items to your cart. I have raved about Clicklist for two years. App is so quick & easy to use. Perfect.
Why not five stars?
I would definitely give it five stars if the website wasn’t so confusing. But search drives me nuts. Half the time it can’t find what I’m looking for when I know that it’s there. Example: search for “cat food“ results in “no item found.” An hour later it lists over 300 items. Wow! That was a fast restock! It’s also difficult to understand where you are on the website. Are you on Click List? Apparently not, since the list sometimes vanishes. There have been improvements since I first started using the website but it still needs some work. Don’t get me wrong, I love Click List. For handicapped people it is certainly an improvement over riding around on electric cart. The Click List employees are great.
Online pick up notices
Well I spent on hour online shopping (first time online user) I shop onsite with frys once a week for the last ten years. I was disappointed to find out at the end of my online experience the items I purchased would not be ready until tomorrow morning. I should have just did what I always had done and went to physical location. It would have been nice if there was a notice saying items for pick up will not be ready until the following day. Then I would have gone in. Now I have to call work and tell them I’m going to be late because I’m picking up groceries. Ps forcing me to leave a nik name to submit a review is also frustrating since it seems every nik name I think of us taken.
As a working wife and mother of two school age kids, who is also expecting, you can imagine how much time and energy I don’t have to go grocery shopping. Click list has been such a blessing for my family and I. As I start to get low on an item I add it to my cart in click list and finalize it in the morning before I send in my order. It also saves me money because I’m not trolling through the isles looking for things I don’t need and it gives you a total every time you add something to your cart so you can budget better. Grocery shopping in my pajamas while drinking a cup of tea or coffee is the best invention for this busy Mama. Thank you Fry’s for saving me time and money!!
If you try to switch times between the weekly ad and the homepage search, you have to start all over again in your search because it deletes it. Also I do not understand why the weekly ad does not allow you to add items to your cart instead of only on the shopping list which I never use. Many times you cannot find the free download coupon items in the store, and when there is a problem with the coupon the cashiers usually tell me to add the coupon to my digital card which I already have done and they never know what to do. Also many times even though the aisle is listed for the item in the app, the item is usually never wear it says it is. Managers at the stores i frequent have told me before that they never received the item that is advertised as a free download coupon, and they’re not sure why it was ever put on the app in the first place if it is not available in stores.
App does not exclude categories properly and categories are bad
I do not like the coupon format change, which went from seeing coupons in particular categories in an expansion type menu (using + and -) to one that now forces the user to select which categories they would like to see, particularly because this selection feature does not work in the first place. For the past few app updates, I have been trying to exclude the ClickList Bonus section because I don't shop online, and although I have selected to exclude that while browsing coupons, it continuously shows up in the list. In the past, I would have just left that section closed and expanded the categories that are relevant to me, but that is no longer available and is not user friendly at all. Please fix this. Thank you.
App complicates the in-store shopping experience
I get emails from Fry’s telling me about digital coupons with a link to download them. I click the link, it opens the browser and asks me to login EVERY SINGLE TIME! So, I open the app and cannot see the coupon referred to in the email. Why not have the link open the app? The COUPON tab has 360 coupons one has to scroll through to find the coupon mentioned in the email. I think this app would only be useful for people who want Fry’s to shop for them. I cannot access the app in a Fry’s store. I think their WiFi blocks it. If I can open it, It tells me I have no digital coupons saved. Making someone download a digital coupon to use it complicates shopping. Why not make it easier for shoppers by removing the DOWNLOAD COUPON step? Customers already have the card so you’re already collecting data.
I’ve shopped at the same Fry’s on Cooper and Warner for about 6 years. I love my Fry’s, know the order of the store well, and love many of the workers there. From my favorite deli female manager, to the check-out staff, the best baggers and cart guys, I‘m very happy with this store! Even the sweet guy that sweeps the floor is friendly. Now that I have started click list I’m even more obsessed with Fry’s and tell my friends it’s the only way to go. The guys who bring out my groceries are so friendly, kind and efficient. The groceries are picked out as close as I could possibly ask for. It’s amazing!!!! I’m very happy with Fry’s click list thank you for all the hard work. It is so appreciated.
The assistant store manager, June, was extremely helpful. She offered to deliver the click list order to my parents home. I normally would be able to pick it up but I am at home with a broken ankle and unable to drive. I am very grateful for wonderful employees like June that is willing to go out of her way to deliver my shut in parents groceries to them! I will continue to do my shopping at Fry’s because of wonderful employees like June! She has gone over and above customer care! I am one extremely satisfied Fry’s shopper because of June! You have no idea how much this means to my family right now and I am eternally grateful to her!
Easy shopping app
I’m really liking the updated look and ease of the click and go frys shopping app. I like that they added the coupon add button to each product but it’s on every product. So you don’t know if there is truly a coupon sale or not. So that’s confusing me. So I blindly pick the coupon on every product that I add to the cart hoping it’s got a coupon discount. Because honestly I don’t have time to go through the Digital coupons. I know what I want or need for my groceries. So if there is a coupon sale...great. I might be tempted to buy a different brand of the item if there is coupon discount but frys app will have to get more creative with their app to lure me in to choosing that sale item.
Use to be my go to way to get groceries
This was the way to shop. Make the menu, go to the Frys app and find what was needed on ClickList, pick a time after work to get the groceries. It was worth the small fee for me to pull into the parking space, wait a few and have the weeks groceries loaded into the back of the car. Then at the beginning of the year the system crashed and burned. I kept clinging to the hope that they would fix the endless technical difficulties that crashed every attempt to place an order, and wiped out several orders after an hour of frustration. This is February and there is no change at all. This was a smooth app with minimal issues and none were technical difficulties. Now it seldom works, never for more than a few seconds at a time, and it is like a revenge of an IT guy as he was leaving the company. I rated five stars when it started, now it’s a minus ten.
Every update makes me re-login, updates frequently
They app is fairly well organized, but the shopping list feature is kind of hidden. And putting things in the cart instead kind of works. It is nice that you can add coupons to your card from the app and see the adds. But the most annoying thing about this app is that it is not functional without logging in AND it logs you out every couple of weeks when it updates. Either keep me signed it when it updates or make at least the shopping list feature and the ad feature functional without being signed in. Because of this I am looking about switching to another app. Which might be nice to avoid them pushing their pickup and delivery groceries.
The app frequently fails to load previously saved items, forcing you to go to the web version (and remember what you already added). Many items in store cannot be found using the search feature. Nutrition info is absent for many items or a poor quality photo that you can’t read even if you zoom in. The special instructions box will not let you use abbreviations and will autocorrect you, making it difficult for the shopper to understand what you meant. I’d also like to see a feature for “no bag list” that applies to every item rather than having to put notes under a random item. I can’t even count how many times I have received plastic bags that I need to reload into my re-useable ones. Who knows if they get thrown away or recycled from there?
Best grocery app however.....
I have praised Kroger/Fry’s for having the best app for grocery shopping (and I still think it is!) however since the update before the last, my app has been glitchy in that when I remove items from my “Cart”, several keep appearing when I navigate back to the Home page to look and/or add more items. I have been trying unsuccessfully to remove two items prior to sharing the Cart with my daughter so she can go shopping for me. I also have one suggestion which I realize may be difficult but the last thing that I think this app needs in order to be perfect is to show when items are out of stock at “my” Fry’s location.
No. Fry's does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 82,819 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Fry's Is 18.3/100.
No. Fry's does not seem legit based on our analysis. This conclusion was arrived at by running over 82,819 Fry's User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Fry's Is 18.3/100.
Fry's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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