Fry's Reviews

by Wesliesnipesss

Order substitution doesn’t really work as well as I thought it would. I had two items I needed to sub and it only showed me one. They both had the check marked for allowable substitution. I had to buy the item on a separate ticket with a couple hours later time slot. I just woke up but I placed this order yesterday so I didn’t have this issue. Frys is not as convenient as I hoped. I called the customer service, they called the store and the store AT FIRST said they couldn’t modify the time slot for the ONE item I couldn’t substitute in the beginning. I asked the rep to have the store cancel the order then. She placed me on hold and when she returned she said the store changed their mind ad agreed to NOW add the one Item to the order in my 7am to 8am slot. I cancelled my order and need to give this less than one star but I know that’s not possible. Going to shop at Walmart instead.

by Amyo85

Frys for pickup orders is difficult to use, and you can’t add discounts that are on your shoppers card to pickup orders. You also can’t use paper coupons at the time of order on Frys . Additionally, you have to either select to allow substitutions or not and won’t THAT be a surprise because you don’t get notified of substitutions ahead of time, they just make them. That worries me because if I’ve selected substitutions are okay for Turkey sausage, if they’re out of stock does that mean I’ll suddenly receive and be charged for beef sausage? I’ve also found that if you don’t allow substitutions and they delete something from your order and it causes you to go below $35 then they charge you the pickup fee of $5, which is unfair and then you have to go through the customer service rigmarole. Other stores have these issues sorted out so there’s no reason that a huge chain like Kroger shouldn’t be able to handle this by now. There’s no excuse for this being new as it’s something that’s been in the works for two years. It’s not that difficult to notify customers of substitutions and issues so that we can cancel our order if needed. I really don’t want to end up with a bunch of groceries I don’t really want and I’m not able to go into a grocery store right now because I’m not able to walk. I’m at their mercy and they’re not doing a very good job.

by Bigsurferboy75

My wife and I decided to use click list. First and foremost we had to go on the computer to order our items because your app isn’t worth a bag of hockey pucks. My wife went and picked up our items and low and behold we didn’t get quite a few items we ordered. Whom ever your pickers are need to be TRAINED! They are terrible. They also gave my wife an attitude. We will be going to another store and actually picking our own items because your employees are terrible and have a huge attitude. If I knew your corporate address I would WRITE A LETTER to the CEO. I saw the “Kroger commercial” thanking your employees. They need to be retrained in customer service. I will never thank an employee of Fry’s. FYI: This was in Anthem, Arizona. I also tried to return something and instead of I’m sorry or we can’t take the item, I got someone in the customer service area who rudely pointed to a sign and stated, WE CANT TAKE IT BACK! The person who brought out our order was rude to my wife as well.

by Bunch2223

I loved the this app app for a long time- it was pretty streamlined and relatively easy to use. But for the last month or so there have been a few very frustrating glitches.
1)My order has been cancelled when there were still times available for pickup. I was able to go back and reorder everything, but if I hadn’t randomly checked my email I wouldn’t have known and would’ve showed up to a pickup time with no order.
2) the substitution option no longer works. This is SUPER FRUSTRATING!!! Typically if something isn’t available you get a text and the option to review (approve/decline) substitutions. I get the text but there’s an error EVERY TIME I click the link for substitutions. I have updated Frys probably 3-4 times since this started and it is never fixed. I’ve submitted feedback and comments, and nothing. Getting substitutions that I don’t want us super frustrating and wasteful PLEASE FIX THIS!!

by BertaBella612

Love being able to use Frys but patience is not my strong suit. 1. Frys responds so slow and sometimes not at all. 2. Filtering options to speed up the process are almost non-existent. 3. Viewing coupons and deals only shows the 1st few words of the item and that’s usually the brand name and the image is so small, you’re forced to guess and open each to see what the item is. 4. Adding a item to your list doesn’t allow you to actually add to your cart. You have to go to the items page to add to cart…a 4 step process! Come on Kroger…get your IT team to do some actual user interface testing!!! You’re a 31.4 billion dollar company because of your customers so show us you appreciate us as much as we appreciate you!!!

Update…currently 12 of us waiting in pickup at 5:30 pm with only ONE person bringing orders out!! Yuppers slow and time consuming! Try asking your lameass programmers to add an overbooked feature when your stores are understaffed!

by Tagurrit

I’ve used Frys twice and it’s pretty glitchy. For one thing I have to start at square one each time I use it. That’s annoying. Secondly it’s not setup well. For instance in dairy all the items are higgly piggly, all the butter isn’t listed together. I did, finally, use the search function but unless you know EXACTLY what you want you’re screwed. You’ve got to watch the quantity carefully because sometimes moving from one menu to another Frys will increase your order. I’m not even sure it’s not intentional! And lastly substitutions. Frys made me uncheck each and every box if I didn’t want substitutes even though there’s a switch that says global no substitutes. I’m wondering what someone would substitute for a banana? And although I looked carefully for it I didn’t see spices. They may be there but I’ve invested enough time in ordering as it is. It would have been faster just to drive the mile and get the stuff myself, which I would have but I had my leg operated on and I can’t walk for a bit.

by Fixxxxxitnow

You can’t clip over 150 items. If you are having problems that deny you clipping an item or digital deal try unclipping some items. I have no idea how or why I clipped 150 items but I did. Unclipped a lot and solved my problem with clipping digital deals. You may have to do it online. Is it a great app? No! But thanks to our current administrations inflation and the price of everything increasing by the day I use every app especially Fry’s, Safeway, Flip, Gas Buddy, Clark’s Deals and more just to get by. At Walmart I think they change prices by the minute and the prices are different online and town to town. And now that have we’ve accepted the higher prices for groceries they likely won’t go back to cheaper prices. So expect the 100’s percent price increases for things to continue until we just say no more! I have no loyalties to any store or brand anymore. Poor technology just makes it worse.

by Fry's User

I do not like the coupon format change, which went from seeing coupons in particular categories in an expansion type menu (using + and -) to one that now forces the user to select which categories they would like to see, particularly because this selection feature does not work in the first place. For the past few app updates, I have been trying to exclude the ClickList Bonus section because I don't shop online, and although I have selected to exclude that while browsing coupons, it continuously shows up in the list. In the past, I would have just left that section closed and expanded the categories that are relevant to me, but that is no longer available and is not user friendly at all. Please fix this. Thank you.

by Ibiwisi

I am thankful that there are apps to arrange grocery/food delivery as I’m unable to shop or prepare food myself due to ongoing medical issues. this app has mostly been lovely. Ive seen some snarky comments from delivery people from different companies re customers who are just too lazy to shop or cook for themselves. If only. So I’ve discovered that if my local store has in stock certain items I need, I have to shop the this app app for delivery instead of Instacart if I want to be sure to get those items.. This has happened to me with several stores, there’s no way to ask that an Instacart shopper please go to a specific location. I’m not sure why as I thought it was Instacart doing the shopping for this app even though I’m using the this app website. As I pd to get free delivery through Instacart, it’s irritating to have to shop again and pay a $9.99 delivery fee and another tip when the Instacart app shopper could have gone to a store 5 minutes from my house that had what I needed in stock...not a store 30-40 minutes away depending on traffic. What I do like about the Instacart app and wish the this app app would do is the ability to order +/- 1 lb of deli meat etc. Being limited to ordering 1lb of deli meat, I don’t eat that quickly and it spoils. Please ad this feature.

by CynthiaTrogden

I find the this app ordering website to be a tad bit challenging but I am a 60 year old woman who has a new iPhone. But I have ordered twice before which those shops went well. Today I was unable to order steaks. I chose a larger family sirloins pack (4or5 steaks)& I also ordered another smaller pack of two steaks I believe. All I know is that it wouldn’t allow me to have it delivered within 5 hours or 2 hours. I think you’re really missing the Mark on this item which has to really hurt the sales. I just wanted 5-8oz steaks but I wasn’t being picky. I think it was going to be 6 steaks or so but it’s quite a big order. Makes me wonder what the sales look like on that particular steak. It’s really too bad. I will continue shipping at this app because everything else is fantastic. I’ve yet to decide if I’m going to shop only at Costco or do we still need this app? We still need this app!!

by Michi Towle

During covid I was skeptical going out but this had made things so easy and I love this service. I don’t even have to get out of my car! I don’t have to spend an hour grocery shopping and my social anxiety being spiked by being around people. However, there have been a few times where groceries were forgotten and even though I can come pick it up by 8pm, it makes me upset when I don’t have that kind of time and I have to call Kroger to get a refund. It would be easier if I didn’t have to call Kroger, I didn’t mess up on this. It should be that the click list team scans all the groceries back and whatever is scanned can be refunded to those people. Other than that, convenient, fast, very easy!

by Del Lago Resident

I appreciate what is done for me. Generally, I have no problems ordering or picking them up. A couple times I have gotten home and spoiled food has been given to me such as overripe Campari tomatoes on my last order which had to be thrown out. They were split and squashy spoiled. Strawberries and gold potatoes were over spoiled and not good either at two other times. The strawberries cost was refunded but I didn’t report the other two times . The pickup persons need to watch more carefully?? Maybe this will help the service to fully improve on what is chosen inside becore it gets to my car trunk. I do not see anything until getting home to put it away. Thank you.

by Al Galinis

We were camping and went into town to the fries on Carefree highway to get some of the things I always forget at the checkout I realized I forgot my wallet so I called my friend to loan me the money till we got back to the camp when a man named

TED
Who is I believe an assistant manager walked up slid in his personal debit card and paid my bill it was $62 by his actions I was blown away I have done it for other people but never has anyone done it for me as I told my friend when he got there we tried to pay Ted back but he would not except it he just said pay it forward
So with that being said I have and I will continue it gave me a whole new outlook on people

by Buckeye Ann

I’m really liking the updated look and ease of the click and go this app shopping app. I like that they added the coupon add button to each product but it’s on every product. So you don’t know if there is truly a coupon sale or not. So that’s confusing me. So I blindly pick the coupon on every product that I add to the cart hoping it’s got a coupon discount. Because honestly I don’t have time to go through the Digital coupons. I know what I want or need for my groceries. So if there is a coupon sale...great. I might be tempted to buy a different brand of the item if there is coupon discount but this app app will have to get more creative with their app to lure me in to choosing that sale item.

by SweetAlice43

I would definitely give it five stars if the website wasn’t so confusing. But search drives me nuts. Half the time it can’t find what I’m looking for when I know that it’s there. Example: search for “cat food“ results in “no item found.” An hour later it lists over 300 items. Wow! That was a fast restock! It’s also difficult to understand where you are on the website. Are you on Click List? Apparently not, since the list sometimes vanishes. There have been improvements since I first started using the website but it still needs some work.
Don’t get me wrong, I love Click List. For handicapped people it is certainly an improvement over riding around on electric cart. The Click List employees are great.

by Jjjjjj. Bbbbbb.

this app has made a tremendous effort to offer shoppers a safe and convenient way to shop. I have been using their service weekly for over a year now. The website has been easy to use,especially allowing updates until the end of the previous day, the availability of timeslots has never been an issue, and the best part have been your handler/deliverers. They have all gone out of their way to remedy any issues that have come up. My only complaint is that they aren’t allowed to accept tips. They’re really very special, and have put their own safety at risk during these uncertain times during the pandemic. I hope they are receiving compensation for their efforts. Again thanking this app for an outstanding effort.

by Schukit

I'm a single mom who works two jobs. I scrimp and save everywhere but my time is my most valuable asset. Even with paying the $4.95 pick up fee, Frys and Clicklist saves me hours each week making a list and going into the store shopping and checking out. I build my cart throughout each week and just checkout when I'm ready. 150% worth it. FYI your cart total doesn't include your Fry's coupons but when you pick up it correctly calculates so my total is always less. You can bring paper coupons and they'll add those in at pickup as well. Also offer Clicklist-only deals & coupons as well. Link your shoppers card & home page has a list of everything you've ever bought so you can quickly add regular items to your cart. I have raved about Clicklist for two years. App is so quick & easy to use. Perfect.

by Chris 87539

I have only amazing things to say about on line click list!! I never have received anything I was unhappy with! I have ordered produce and I can honestly say it’s always picked with care, I have never had anything that wasn’t ripe , or too ripe , I feel like the 5 time I have ordered one line for grocery pick up they have done it with time and care! I love how the groceries are packed neatly and everything is together . Frozen items are packed in a double packed paper bag , in Az summer I appreciate that greatly ! Bags aren’t over stuffed . All dairy is packed together , all breads are packed together , not like when you go to the store and random items are in random bags. I absolutely love that this app offers this service and hope they never get rid of it! I also have had extremely friendly and helpful staff every time!! Thanks Kroger!

by A Wittmann Customer

I am really liking your pickup service. It was trying at first but you have made great improvements. The people coming to my car are always smiling, upbeat, and able to answer any questions I may have. My only comment: picking out vegetables and fruit. I think all of us like our fruit different so I realize it is hard to please everyone. I would recommend at the end of this pandemic to improve quality would be to have a fruit and vegetable specialist who is trained to pick out quality food handle filling these orders. I quit going into the store because too many customers where coming in without masks. Even though I came at 6:00 am I found my self still in the store after 7:00. I appreciate your employees wearing masks and I thank them for doing so. It isn’t fun to wear a mask all day. Thanks again. I love Fry’s prices!

by Gjigr

Well I spent on hour online shopping (first time online user) I shop onsite with this app once a week for the last ten years. I was disappointed to find out at the end of my online experience the items I purchased would not be ready until tomorrow morning. I should have just did what I always had done and went to physical location. It would have been nice if there was a notice saying items for pick up will not be ready until the following day. Then I would have gone in. Now I have to call work and tell them I’m going to be late because I’m picking up groceries. Ps forcing me to leave a nik name to submit a review is also frustrating since it seems every nik name I think of us taken.

by Jonsnana

This was the way to shop. Make the menu, go to the this app app and find what was needed on ClickList, pick a time after work to get the groceries. It was worth the small fee for me to pull into the parking space, wait a few and have the weeks groceries loaded into the back of the car. Then at the beginning of the year the system crashed and burned. I kept clinging to the hope that they would fix the endless technical difficulties that crashed every attempt to place an order, and wiped out several orders after an hour of frustration. This is February and there is no change at all. This was a smooth app with minimal issues and none were technical difficulties. Now it seldom works, never for more than a few seconds at a time, and it is like a revenge of an IT guy as he was leaving the company. I rated five stars when it started, now it’s a minus ten.

by Cuniac

If you try to switch times between the weekly ad and the homepage search, you have to start all over again in your search because it deletes it. Also I do not understand why the weekly ad does not allow you to add items to your cart instead of only on the shopping list which I never use. Many times you cannot find the free download coupon items in the store, and when there is a problem with the coupon the cashiers usually tell me to add the coupon to my digital card which I already have done and they never know what to do. Also many times even though the aisle is listed for the item in Frys , the item is usually never wear it says it is. Managers at the stores i frequent have told me before that they never received the item that is advertised as a free download coupon, and they’re not sure why it was ever put on Frys in the first place if it is not available in stores.

by Better Luck Next Time 2

Frys frequently fails to load previously saved items, forcing you to go to the web version (and remember what you already added). Many items in store cannot be found using the search feature. Nutrition info is absent for many items or a poor quality photo that you can’t read even if you zoom in. The special instructions box will not let you use abbreviations and will autocorrect you, making it difficult for the shopper to understand what you meant.

I’d also like to see a feature for “no bag list” that applies to every item rather than having to put notes under a random item. I can’t even count how many times I have received plastic bags that I need to reload into my re-useable ones. Who knows if they get thrown away or recycled from there?

by Outta Here 0629

I get emails from Fry’s telling me about digital coupons with a link to download them. I click the link, it opens the browser and asks me to login EVERY SINGLE TIME! So, I open Frys and cannot see the coupon referred to in the email. Why not have the link open Frys ?

The COUPON tab has 360 coupons one has to scroll through to find the coupon mentioned in the email. I think Frys would only be useful for people who want Fry’s to shop for them.

I cannot access Frys in a Fry’s store. I think their WiFi blocks it. If I can open it, It tells me I have no digital coupons saved. Making someone download a digital coupon to use it complicates shopping. Why not make it easier for shoppers by removing the DOWNLOAD COUPON step? Customers already have the card so you’re already collecting data.

by K100k

They app is fairly well organized, but the shopping list feature is kind of hidden. And putting things in the cart instead kind of works. It is nice that you can add coupons to your card from Frys and see the adds.

But the most annoying thing about Frys is that it is not functional without logging in AND it logs you out every couple of weeks when it updates. Either keep me signed it when it updates or make at least the shopping list feature and the ad feature functional without being signed in. Because of this I am looking about switching to another app. Which might be nice to avoid them pushing their pickup and delivery groceries.

by Heather In AZ

I have praised Kroger/Fry’s for having the best app for grocery shopping (and I still think it is!) however since the update before the last, my app has been glitchy in that when I remove items from my “Cart”, several keep appearing when I navigate back to the Home page to look and/or add more items. I have been trying unsuccessfully to remove two items prior to sharing the Cart with my daughter so she can go shopping for me. I also have one suggestion which I realize may be difficult but the last thing that I think Frys needs in order to be perfect is to show when items are out of stock at “my” Fry’s location.

by Gina Edwards

The assistant store manager, June, was extremely helpful. She offered to deliver the click list order to my parents home. I normally would be able to pick it up but I am at home with a broken ankle and unable to drive. I am very grateful for wonderful employees like June that is willing to go out of her way to deliver my shut in parents groceries to them! I will continue to do my shopping at Fry’s because of wonderful employees like June! She has gone over and above customer care! I am one extremely satisfied Fry’s shopper because of June! You have no idea how much this means to my family right now and I am eternally grateful to her!

by ESEO Wood

I’ve shopped at the same Fry’s on Cooper and Warner for about 6 years. I love my Fry’s, know the order of the store well, and love many of the workers there. From my favorite deli female manager, to the check-out staff, the best baggers and cart guys, I‘m very happy with this store! Even the sweet guy that sweeps the floor is friendly. Now that I have started click list I’m even more obsessed with Fry’s and tell my friends it’s the only way to go. The guys who bring out my groceries are so friendly, kind and efficient. The groceries are picked out as close as I could possibly ask for. It’s amazing!!!! I’m very happy with Fry’s click list thank you for all the hard work. It is so appreciated.

by Danae R.

As a working wife and mother of two school age kids, who is also expecting, you can imagine how much time and energy I don’t have to go grocery shopping. Click list has been such a blessing for my family and I. As I start to get low on an item I add it to my cart in click list and finalize it in the morning before I send in my order. It also saves me money because I’m not trolling through the isles looking for things I don’t need and it gives you a total every time you add something to your cart so you can budget better. Grocery shopping in my pajamas while drinking a cup of tea or coffee is the best invention for this busy Mama. Thank you Fry’s for saving me time and money!!