Contact Fry s Support

The app for pickup orders is difficult to use, and you can’t add discounts that are on your shoppers card to pickup orders. You also can’t use paper coupons at the time of order on the app. Additionally, you have to either select to allow substitutions or not and won’t THAT be a surprise because you don’t get notified of substitutions ahead of time, they just make them. That worries me because if I’ve selected substitutions are okay for Turkey sausage, if they’re out of stock does that mean I’ll suddenly receive and be charged for beef sausage? I’ve also found that if you don’t allow substitutions and they delete something from your order and it causes you to go below $35 then they charge you the pickup fee of $5, which is unfair and then you have to go through the customer service rigmarole. Other stores have these issues sorted out so there’s no reason that a huge chain like Kroger shouldn’t be able to handle this by now. There’s no excuse for this being new as it’s something that’s been in the works for two years. It’s not that difficult to notify customers of substitutions and issues so that we can cancel our order if needed. I really don’t want to end up with a bunch of groceries I don’t really want and I’m not able to go into a grocery store right now because I’m not able to walk. I’m at their mercy and they’re not doing a very good job.

My wife and I decided to use click list. First and foremost we had to go on the computer to order our items because your app isn’t worth a bag of hockey pucks. My wife went and picked up our items and low and behold we didn’t get quite a few items we ordered. Whom ever your pickers are need to be TRAINED! They are terrible. They also gave my wife an attitude. We will be going to another store and actually picking our own items because your employees are terrible and have a huge attitude. If I knew your corporate address I would WRITE A LETTER to the CEO. I saw the “Kroger commercial” thanking your employees. They need to be retrained in customer service. I will never thank an employee of Fry’s. FYI: This was in Anthem, Arizona. I also tried to return something and instead of I’m sorry or we can’t take the item, I got someone in the customer service area who rudely pointed to a sign and stated, WE CANT TAKE IT BACK! The person who brought out our order was rude to my wife as well.

I loved the Frys app for a long time- it was pretty streamlined and relatively easy to use. But for the last month or so there have been a few very frustrating glitches. 1)My order has been cancelled when there were still times available for pickup. I was able to go back and reorder everything, but if I hadn’t randomly checked my email I wouldn’t have known and would’ve showed up to a pickup time with no order. 2) the substitution option no longer works. This is SUPER FRUSTRATING!!! Typically if something isn’t available you get a text and the option to review (approve/decline) substitutions. I get the text but there’s an error EVERY TIME I click the link for substitutions. I have updated the app probably 3-4 times since this started and it is never fixed. I’ve submitted feedback and comments, and nothing. Getting substitutions that I don’t want us super frustrating and wasteful PLEASE FIX THIS!!