Contact Eurail Interrail Rail Planner Support
Company Name: Eurail B.V.
About: The Rail Planner App makes your Eurail or Interrail journey smooth and
stress-free, whether you’re boarding your next train at the station or
planning your next trip from your sofa.
Here’s what you can do:
Search for
train times offline with our journey planner
• Search for connections across
Europe without having to hunt for wifi or use up your data.
Eurail Interrail Rail Planner Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Eurail/Interrail Rail Planner. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Eurail/Interrail Rail Planner. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 5 Customer Service Reviews 😭😔💔
It all worked nicely. But I had to put my phone to the factory reset, now again installed the app and it won't add my pass to it.
It is impossible to add a journey, nothing to tap in ” My Trip.” I managed to connect the first trip to my pass, but after that there is no option to tap. Please help, because I am travelling soon!
Unreliable
by IPensive
I’ve experienced so many serious shortcomings with this app, that I consider it an unreliable source. Routing that puts me on a bus instead of keeping me on the through train to the destination, a complete ignorance of Italian train scheduling for connections, missteps when routing to avoid seat reservations, total failure to place a selected seat reservation in the cart for purchase, telling me there are no trains to a destination when the German S7 lines accept a EurailPass, etc.
At best, use it in conjunction with Google Maps, get reliable schedules from the train companies directly, search on your own leg by leg to plan connections and transfers, show the app results to station ticket agents to get a good laugh, learn precise names for destinations for typing them in because the app is not smart, buy your seat reservations on high speed trains through a station agent well ahead of time. I don’t hate this app, I’ve channeled my disgust into constructive workarounds, but Eurail should be ashamed of itself for putting out such a shoddy product. It isn’t free if it leads you into making mistakes and missing opportunities.
The new app doesn’t show all train options for global pass!!
by DowellAJ
NEEDS BUG FIX NOW!! This new version doesn’t have the correct train info!! The only way we know is because we’ve already bought seat reservations for a train from Lyon to Paris and when I went to double check connections my app had updated and we cannot get it to show the correct train time and route! Thank goodness my husband’s phone didn’t automatically update the app and we still have it until this bug is fixed. The seat booking part of the app still has the correct train route and time. So I cannot trust this app until the info on my new version matches my husband’s old version. PLEASE FIX THIS!!!! If you need the specific route it’s Lyon Part Dieu to Paris Gare de Lyon at 9:04 in the morning. This is super frustrating and scary as we’ve been using this app to plan travel for 5 weeks in Europe.
just awful
by Pacati
no landscape orientation, only portrait. Tears for large tablet users.
The map is just a map without pins for the eurail stations. Not sure how you overlook putting the valid eurail pass stops on the map for an eurail pass planning app, but supposedly the map is a recent feature.. which is even harder to believe. There was a version of this app without a map at all?? Shows where the developer's heads are.
But the map thing wouldn't be much of a problem if you could plan a trip. Say London to Brussels, which connect by rail on the eurail website map and each have a station and this App will declare "no connections between those points". Amsterdam to london? Nope. London to Edinburgh? Yes! Hey, 1 out of 3 ain't bad, right? Towel thrown. It'd be faster to plan my trip on an Atari 2600.
Have a Problem with Eurail/Interrail Rail Planner? Report Issue
Why should I report an Issue with Eurail/Interrail Rail Planner?
- Pulling issues faced by users like you is a good way to draw attention of Eurail/Interrail Rail Planner to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Eurail/Interrail Rail Planner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Eurail/Interrail Rail Planner.
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