Contact Trip Scout Support

by NicknameAttempt#5

UPDATE Jun 14th: Thank you to Tripscout for your response. I appreciate hearing you are working on making it easier to communicate.

For point #1: I wish I could upload screenshots to show that even today I still see listed at your web page for the Krakow tour that an audio tour is a benefit so I am keeping my rating the same.

For point #2: it is great to be reminded that my credit card is safe.

ORIGINAL REVIEW
I am looking for an audio tour of Krakow and found TripScout lists one at their website in their web page for Krakow. I was directed to download the app, and was excited see positive reviews. But after downloading the app, then paying for the Krakow tour, the app says there is no audio guide for Krakow.

There is no contact info anywhere to directly reach TripScout, so I am left to ask here: why do you list an audio guide, take my money, then tell me there is no such guide?

It now worry that I have been scammed and will have to monitor my credit card transactions.

I did not want to write this, but I see no other way to 1) try and reach TripScout; and 2) warn others.

I will update my review if I hear back from them. In the meantime I am out $$, and still in need of an audio guide.

by JessterFish

Bought this for an upcoming trip to Copenhagen. I was disappointed to find that the information provided for many spots was a copy/paste from sources on the web that I had already read. How is this their “team of local experts?” For each spot just one photo and little information then it just sends you to Foursquare for more info. Just use Foursquare or Yelp. Not worth paying them to compile info available on the web.
Some of the information is wrong as well. How can a new Copenhagen travel guide have NOMA in the old location still?
On top of that the interface is clunky with the spots showing large thumbnails that are difficult to select and some map controls overlapping so you can’t select them.
Maybe this is better for Larger US or Euro cites but a waste for me.

by Cantonese In NC

If this were a free app, I would rate it higher. However, you need to make in app purchases for either individual cities or a larger fee for an annual unlimited access I purchased access to only the Washington DC travel pack. I was very disappointed to have spent $10 for a an app with little information and virtually no useful information that one would want to know or need to know while visiting a location. For example, each of the museums and government facilities has their own security standards, screening and what you are permitted to bring in. Trip Scout provided none of this information. In addition, the app only provides a brief overview of the site and then refers you to an outside website. You could do that on your own, get better information, and save yourself some money!