Steve Madden Reviews

Steve Madden Reviews

Published by on 2021-03-13

Use the Steve Madden app to get early access to our newest styles and exclusive

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Steve Madden Reviews

  • By

    No back option

    I have an iphone & when im shopping, since there’s no back button, i have to go through all the menus then scroll all the way down to pick the page i was on to get back to my browsing spot after clicking on a pair to shoes to check out. It makes browsing extremely tedious and difficult to the point where i stop browsing after doing that once. If there was a back button i’d give the app a muchhhh higher rating (and i never write reviews on apps)

  • By

    Losing a customer

    With the way people have smart phones, one would think you app would’ve been developed and ok’d by smart people. Obviously not....I used to shop the app all the times and then 2 years ago you updated to this terrible so called app. I have hoped, prayed, and wished upon a star, for you all to change this app back to the old version or fix it and you haven’t. In the meantime I haven’t shopped with you all since. At this point I am deleting this app and will only shop in person or in the website. Thing is I am in front of a computer all day for work so the last thing I want to do is shop from my computer. That means it will be extremely rare before I visit Steve Madden online to shop. Fix the app and make it user friendly as this is discouraging customers like me.

  • By

    Needs so much improvement

    I am a huge online shopper and this has to be the most not user friendly ap there is. Once you click on an item, you can’t go back to the previous page. You have to start your search all over again. When you go to customer service to contact them, it says live chat is at the bottom or top of header. Well it’s not there and there’s no way to do a live chat. I find myself always getting frustrated while using this ap. I shop online all the time and always download the Ap for my favorite retailers but honestly this has to be the worst. If your ap was easier to navigate that would make people want to use it more and shop more. Please fix it!!!!!

  • By

    Interface Change is Horrendous

    I have been a loyal SM customer for about 15 years and will still continue to buy the shoes, but may never so much as open this app ever again. The new interface change is one of the least user-friendly designs I’ve ever seen on any website or app. It’s clear the update had only SM in mind: the entire bottom bar is solely for navigating toward SM marketing and advertising (i.e. Instagram, Facebook, contacting). Navigating between pages is a lot more difficult and I can’t even easily access my “loves” (is that even an option anymore?). The app is also VERYYYYY slow. I click on something and I get the loading signal for about 20 seconds before the page moves. Worst update ever!

  • By


    Absolutely horrible app. Actively prevents you from making a purchase in every single way: PayPal option does not work correctly, checking out from account says email is invalid which it is not, and checking out as a guest takes you back to the home screen after you’ve entered all of your information that should already be stored. Absolute trash. Always choose to purchase SM shoes from Nordstrom and was forced to try and purchase from this app for shoes only featured at SM. Attempting to purchase bridal shoes and all bridesmaid shoes but will literally choose from Nordstrom options because I cannot checkout. Figure it out it’s 2018.

  • By

    Works 👍

    The app is just like the website and I like having it so it won’t take a tab in safari bc I got lots of those.. also I’m able to go back to the previous page tho the other reviews can’t? From what I read but really the only issue for me is how long it takes to load, but that’s most likely my WiFi or smth but overall nothing bad about this app rly😊

  • By

    Clunky navigation

    You wouldn’t think not having a back button would be a big deal, but the absence of one in this app (as far as I can tell) make browsing or picking up on the previous terribly inefficient. Once you click on a style to view, you have to go back to the main menu and start over to look at another style. That should really be a basic option when navigating a shopping app.

  • By

    Needs a back button

    When an app makes me want to shop in store, instead of online, I know there’s something wrong. This app is the one I use the least because of how difficult it is to view a shoe. You filter the shoes, you scroll, you pick, you view it, you can not enlarge pics and then when you try to go back to what you filtered...YOU CAN’T. You have to start all over. Boooo! Bad app. Bad app. I’ve resorted to saving all the shoes I like in my cart to save me going back and forth. It’s a process. First world problem? Yeah,I know, but the app could be better. Period-t!

  • By

    What the heck did you just do to your app??

    What did y’all just do to your app?? it already was terrible to begin with but then it “updates” and i can’t even shop around cause i need a password. which isn’t even my account password as it didn’t work so what the heck is this password i need to put in?? for the company that steve madden is you think they’d improve their website and app as they both don’t work correctly. there are a lot of smaller companies that have better websites and apps than steve madden. very disappointing and frustrating to use.

  • By


    I love Steve Madden and am constantly buying shoes from them. However this app is terrible. I am constantly getting kicked off, the pages don’t load, it is impossible to make a purchase and the one time I did get through with a purchase it went through twice and I got 2 of the exact same shoes (Customer service was very helpful with that). However it’s frustrating to get on the app, find shoes you like, and then have go through the process of getting kicked off multiple times before just giving up. Please fix!!!!

  • By

    This app is THE WORST

    Let me start by saying that I LOVE Steve Madden shoes and this review is based solely on the app. Not only does this app take forever to load, but if you click on any of the shoes to zoom in/look at the details, it will go all the way back to the beginning of the page when you back out. So, then I have to scroll through page after page of shoes I have already seen, just to get to where I left off. It’s just so frustrating and it has actually stopped me from purchasing shoes before.

  • By

    Not worth the download

    Downloaded the app because I thought I’d be able to save shoes that I like to favorites or heart it...or something..but no. Also if you scroll and find a shoe that you like and want to go back to the shoes you left off on, it’s impossible because there’s no back button. So basically you have to scroll from the beginning again

  • By

    Terrible App

    I was browsing the brands website on the internet before the link stopped working so I downloaded the app so I could continue shopping and I wasn’t even on the app for 10 seconds before it started acting crazy. Website doesn’t function. This app desperately needs to be fixed. You’re missing so much business because of this terribly functioning app. Don’t waste your time shopping through the app.

  • By

    SM has the BEST shoes!

    I love Steve Madden shoes. However, this updated app seems to run a tad slower. I’m not sure what happened to the “favorites” tab or being able to save/add a shoe to like a wish list or something and I seem to have constant trouble with logging into the app. Doesn’t keep you logged in like the old app. Might have to start using the site again for purchases :(

  • By


    I rarely write reviews but I couldn’t let this one slide because I love this brand. Like many others I’m super disappointed in the app and it seems it’s gotten worse since I updated it. It freezes and kicks me out constantly and it’s difficult to navigate. So upsetting I just uninstalled it. I’d rather just use the browser.

A better way to Contact apps

You can now contact Steve Madden customer service directly
via Email using our new site -

Contact Steve Madden directly

Is Steve Madden Safe?

No. Steve Madden does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 74 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.8/5 . Justuseapp Safety Score for Steve Madden Is 14.8/100.

Is Steve Madden Legit?

No. Steve Madden does not seem legit based on our analysis. This conclusion was arrived at by running over 74 Steve Madden User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Steve Madden Is 14.8/100.

Is Steve Madden not working?

Steve Madden works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Steve Madden? Report Issue

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Why should I report an Issue with Steve Madden?

  1. Pulling issues faced by users like you is a good way to draw attention of Steve Madden to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Steve Madden customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Steve Madden.

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