Contact Steve Madden Support

I ordered two pairs of shoes and the one pair was in a size 6 box but inside was a size 9. I called the very next day after I discovered the mix up as it was after business hours. The lady I spoke with was very nice and immediately did a new purchase to replace my shoes and sent me a return shipping label. I packed up the shoes that were sent to me and took them to the nearest fedex to return them as I was given a deadline to ship them back. After shipping me the wrong size there was no urgency on your end to ship me the correct size. So now almost a week later and they still have not shipped. I had to call again to be told that they will ship them the next day and now I will not receive them in time for the event that I ordered them for. I informed the customer service assistant that I was speaking to about my frustration and that I was displeased and there were no attempts to make things right. Terrible customer service on how my order was handled.

I downloaded the app and ordered myself some shoes. I liked it because I could get an extra discount with the app. Well, my daughter wanted two pair, so I went back on the app to order them. My card was declined multiple times! I contacted customer service who told me to use Pay Pal. I don’t have Pay Pal! I also had 100x the money needed for my shoes in my checking account. I also tried a credit card and it wouldn’t work! I wanted to give up, but I promised my daughter the shoes. I went on the computer website and ordered them. By then, one color was on back order, as this was about 24 hours later. Also, I could not get the app discount, so I paid $20 more. The customer service did not understand that it was not a problem with my card, but with their app. I will be deleting this app, as it is worthless.

I love Steve Madden shoes but this has got to be the worst app ever. For the chose to be the price they are, it should be affordable to hire a better app designer. It is not user friendly and if you try to update your information or go back to edit an order, you are just out of luck. If you want to see the clearance items, once you click on one to see, you can't back out and go to where you left off, you have to go all the way back to the top and start all over, every time you click a shoe. I pressed the wrong size and didn't see it until I paid but there was no option to edit the order on the app or over the phone with a rep. The only option was to cancel the whole order. The app needs to be way more user friendly. You have to check out just to apply your discounts. It's a mess