Retrica app not working? crashes or has problems?

Retrica Status

Last Updated on 2026-05-15 by Retrica, Inc.

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Summary of Retrica Problems 🔥

- The app has issues with permissions and saving photos, which can be frustrating for users.

- The customer service is slow to respond and may not be helpful in resolving issues.

- The app has had changes in pricing and features over time, which can be confusing for users who have already paid for certain features. Additionally, the app now has ads that interrupt the user's experience.

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Common Retrica Problems & Solutions. Troubleshooting Guide

Table of Contents:

Retrica iPhone Issues and Solutions

Retrica iOS app crashes, not working, errors
Retrica iOS app network issues
Retrica on iOS has black/white screen

Retrica Android App Issues and Solutions

Retrica has errors/crashing/not working
Retrica server network connectivity issues
Retrica has black screen

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Retrica iPhone Issues and Solutions

How to fix Retrica app crashes or not working on Iphone (iOS):

Close and restart the Retrica app on iPhone
Update Retrica app to the Latest Version for iOS
Uninstall and reinstall Retrica iPhone app
Update your iPhone to the latest iOS version

Fix Retrica on iPhone unable to connect to server/internet connection issues::

To resolve Retrica network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Retrica Android App Issues and Solutions

Fix Retrica not working on Android, crashes, errors or is unresponsive:

Force Stop the Retrica App
1. On android, goto Settings » Retrica » click [Force Stop]

Update Retrica to the latest version on PlayStore

Clear Retrica App Cache and Data:
1. On android, goto Settings » Apps » Retrica » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Retrica.

Fix Retrica unable to contact server/ Retrica internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Retrica » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Retrica » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Retrica