Contact Retrica Original Filter Camera Support

I paid for the app once to eliminate the ads and just recently discovered I have to pay again. I guess I’ll be using a different app. How many times do I have to pay to get what I already paid for? Edit: I must update my review for accuracy. I paid for the “Pro” version when that option was offered. This allowed access to the full library of filters. Recently, Retrica has updated the app to require a subscription to use the app with no ads. Although this practice seems to be a permissible practice for a company like this, and I understand the desire to make money, I believe it does a disservice to established customers who have been loyally using this product for years. By introducing ads to an ad free product I’ve already purchased, you’ve essentially said you no longer appreciate my years of being your customer. For this reason, I will discontinue to use Retrica and move on to a more ethically minded photo app company.

I have been using Retrica for over 6 years. Back when it first came out I paid for add free and for “all” of the filters. Since then many changes have happened. More filters, different formats. But now I have adds that inable me to take pictures. When I go to take a picture, a 6 second add pops up and when it’s done then it takes the picture. 6 seconds too late. This happens with every picture I take. For having actually paid money for multiple upgrades in the past with this app and now I miss old filters and am blasted with horrible adds that prohibit me from even using the app, I am actually disgusted with this app. It has been dear to me for 6 years and now I just feel really disappointed. Shame on you for taking money and then treating a paying customer this way.

I was using Retrica app loooong ago, way back in its first days. For a long time I had whatever “pro” upgrade there was. I recently started to use my newer phone for photography a lot more, and so I remembered this had been one of my favorite go-to apps for in-camera design. Sadly, however, they’ve decided to jump on board the latest fad of “keep paying forever or lose all.” I’m aware that there are still free filters, but the proper way would be to have me grandfathered in with everything to which I had access to, and while it’s ok to offer me pro subscription for me to decline, it should be able to be locked away and out of sight so I don’t try to use one of those features and then have to deal with the subscription push.