Weenect Status
Are you having issues? Select the issue you are having below and provide feedback to Weenect.
problems reported in the last 24 hours
Summary of Weenect Problems 😠👌🔥
- After battery decreased to 60%, the device started shutting off randomly.
- Charge only lasts two days.
- Inaccurate tracking.
- The plastic cover that it’s sits in has already broken after being used for less than two weeks.
- Waste of money.
13 Reported Issues: 😵🆘🛟🚨📢
Je me suis rendu compte que l'application n'était plus en page d'accueil sur le téléphone. En voulant la remettre et en l'ouvrant, celle-ci me demande de ré enregistrer le traceur de mon chat, et lorsque j'essaie, un message d'erreur apparaît, empêchant ainsi le fonctionnement du GPS. I got the app removed from the smartphone menu, when trying to launch it again, it asks me to register the tracker, even though I already registered it months ago. When I try to register it, I have an error message, making the app/tracker not working.
First my tracker could not connect to the network. After a reset it does connect but I cannot leave the connecting page in the app so I still can not use the tracker. Seems like a software problem. They want me to send the tracker to a French address for inspection but I’m only here for another 4,5 weeks. And I want to use it now because my cats are not used to be here in France. Had no problems in the previous years
I replace my phone and since then i receive no push messages when my cat leaves the safety zone. I do get a message when i turn the tracker on/off. When i go to the safety zone settings, in some of the cases they completely disappear. If i add them again, the next time i open the app i get double the safety zones. I have already uninstalled and re-installed and it didn't help. What's wrong??
For those with continuous flashing light issue and can't turn on/off try holding down button for about 10 seconds. This seems to reset the device.
My Weeniest tracker suddenly couldn't connect to the server this afternoon.
tracker has stopped ringing - please advise - website support next to useless
GPS tracker hangs, it can no longer be switched off (yellow light is on continuously), and according to weenect I should send it to a French address at my own expense. And maybe, after investigation, if the problem was under warranty, I will be sent a new GPS tracker.
GPS tracker hangs, it can no longer be switched off (yellow light is on continuously), and according to weenect I should send it to a French address at my own expense. And maybe, after investigation, if the problem was under warranty, I will be sent a new GPS tracker.
I’ve just updated the app and now it won’t open on my phone. Dog missing!
No sound when ringing tracker
There is no volume on my Weenect sound
M'y Weenect does not work for 3 weeks. Unable to connect
Tracker hasn’t been working properly for the past month or longer. No sound at all when turning on and off. No sound when ringing tracker. No vibration when tracker tried from app. Also, app states no subscription. Why then do we have two payments go out ea h month?! Unable to do anything on app or website as it just freezes.
Have a Problem with Weenect® - GPS? Report Issue
Common Weenect Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Weenect app on iOS and Android devices. Solve all Weenect app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hareau SAS, developers of Weenect.
Verified email
Contact e-Mail: family@weenect.com
Verified email ✔✔
E-Mail: family@weenect.com
Website: 🌍 Visit Weenect Website
Privacy Policy: https://www.weenect.com/common/pdf/en/cgv-weenect.pdf
Developer: Hareau SAS
The this app app enables you to remotely track and configure your GPS tracker. - Safe zones with automatic entry and exit alerts. - Positive reinforcement training using beeper and vibration functions. - All your GPS trackers available in one account through Weenect . If you need to find your pet quickly at any time, you can use the super live mode, which gives you a position every 10 seconds. - Multiple map types: Classic or Satellite View, High Definition and Terrain & Forest Trails. - Augmented reality and a compass feature, which enables you to work out which way you are facing. Our 100% secure trackers and apps are designed in France by a team passionately dedicated to ensuring that you can take care of those who mean the most to you, while at the same time allowing them the freedom they deserve. This enables you to see the distances your pet covers and how active it is. this app is first and foremost about the idea of family: in other words, all the people we love and want to look after and take care of. Our customer service, which is also based in France, is available seven days a week to answer your questions and listen to any comments or concerns you may have. In addition to position history, the tracker also records your pet's activity and shows you its territory range. The compass works by telling you which direction to head to reach your pet's GPS location, as well as the distance between you. You can choose how often the tracker transmits its position: 30 seconds, 1 minute, 1 hour, etc. You can use this app instead of a training collar to train your pet using positive methods. By making the this app beep or vibrate at each mealtime, your pet will learn to associate the two events with each other. Track their location whenever you like, in real-time and without distance limits, with this app. You'll then be able to tell them when it's time to come home, simply by clicking in Weenect . You'll therefore notice that our service is also available for children and the elderly. You can also define a security zone and get alerted if your dog or cat leaves it. We are always delighted to hear your thoughts and opinions. Never lose your pet again.
