Never lose your dog or cat again with Tractive GPS.
See exactly where your
pet is at all times and get peace of mind.
Are you having issues? Select the issue you are having below and provide feedback to Tractive GPS.
By Ed Dixon 11 months ago
Zero support. Have to pay to get help
By Daniel McLennan 1 year ago
App will not download. I press Get and I’m asked to double click on iPhone X and jumps out before it starts downloading. I have closed all the other apps and turned phone off and on. Have tried for a few hours.
By Imelda Phillips 1 year ago
I just purchased the Tractive App and downloaded the App, started to set it up after the device was fully charged. The device could not locate my in home internet network despite it being strong. Now the App closes immediately after opening it. We’ve tried the App on 2 other devices and the same problem. I paid for a membership fee it’s Tractive but if this continues I would like a full refund.
By Vicky Francis 1 year ago
My tracking device isn't connecting/finding my network. I have bluetooth turned on my phone and my phone internet working. Please help
By Scott Hoggard 1 year ago
The app just closes when i click on ' Yes' to confirm I have already have my GPS when i first open it. I've only just downloaded it. Have tried uninstalling and reinstalling. Went through all the steps below. It still just closes
By Marion 1 year ago
Drops network connection all the time
By Angela Jones 1 year ago
No GPS for over 2 days, reset and still not connecting
By Mary Harbuck 1 year ago
Just got tractive and app will not load on android
- Attachment system has some complaints.
- Tracker is a bit cumbersome for one cat.
- Takes 30 minutes or more for the tracker to leave power saver mode.
- No one to call for help.
- Support tickets take a long time to respond.
- Need to update the software on the dog tracker.
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Complete guide to troubleshoot Tractive GPS app on iOS and Android devices. Solve all Tractive GPS app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tractive, developers of Tractive GPS.
55.81% Contact Match
Developer: Tractive
E-Mail: [email protected]
Website: Visit Tractive GPS Website
View the location of all your pets with trackers at the same time, or zoom in on a single pet. Let friends, family and others you trust (like walkers or pet-sitters) track location and activity. You can also share real-time location with anyone with a single tap - very useful if your pet runs off and you need help bringing them back home. Add all your pets with GPS trackers in the Tractive app. Spot sleep patterns, and make sure your furry friend is getting quality rest. Need extra reassurance? Tractive GPS trackers work in over 175 countries. Go into LIVE mode to follow your pet's every move, and get location updates every 2-3 seconds. Set safe zones - like your garden - as well as no-go zones your buddy should avoid - like a field near a busy road. Pinpoint your dog’s location in close range. See how active your dog or cat is. Set goals. Compare with other pets. Tilt the map in 3D view by using two fingers. Switch between regular map view or satellite view. Never lose your dog or cat again with Tractive GPS. Don't have a Tractive GPS cat or dog tracker yet? Perfect for indoor tracking and when GPS signal is weak. Keep them fit and healthy with activity tracking.