Contact MOD Pizza Support

I have had the app on my phone for years - love using it to order and get rewards. I used the app about 3 weeks ago fine - the reward points earned me a No Name Cake and all was good. However, I went to MOD yesterday and was unable to log into my app. The response was that the credentials did not match. I was sent instructions on how to reset my password, which I attempted to do several times. Each time I was told the information was not valid. Not sure what to do. Any help is appreciated. Thanks, Donna

I felt as a customer of yours. I had to let you know what it was like eating at your Mansfield Texas location last night. We got our order taken and then was informed after paying that the service delivery time would be an hour. We was wondering why there was about twenty people waiting in line to get their pizza. What was really bad watching your walk-in customers being turn away as the staff was telling them we are getting to many online order to keep up. I observed no less then ten families sent away with at 4 to 5 people each. As a former businessman I couldn't imagine how much revenue was lost in that short period. We waited because we had driven 11 miles one way because we like the pizza. WE also heard people say this would have been their first time and now probably won't come back because of this service. A taped up sign on the front door saying we are only taking online orders. Terrible customer service for a business that is looking for walk in business to survive! I will be looking for your response.

I am a frequent customer and can’t get the app. This is frustrating , I am sure you understand. Laurie

I went to your app to make great comments about your staff at Your Indian Trail North Carolina store. If I were an employer I could not find anyone better than the staff at this store. I wanted to call you and praise them to you they said fill out the App. I filled out all the information that you requested gave you my email and created a password. Then I tried to login it said that my email and password did not match. I want to reset my password. you were going to send an email with directions on how to reset. After the fifth time waiting for an email I quit trying. How is it that you can make a pizza that makes me want to eat pizza and have an app that totally sucks. Do you want to get good feedback or hear some good feedback have someone who doesn’t know I darn thing about your application. Let them use A computer fill out everything you wanted . How easy was it was the responses from your IT department timely/adequate . I’m an older person, have someone who is not computer savvy try, if they have problems then you know you have problems. There are some applications out there that are darn near your idiot proof. Yours is not one of them. Again your staff at Indian Trail Is phenomenal, they are friendly, great representatives of your store and make a fantastic product . I will not eat pizza anywhere in the area except at MOD .

I was forced to reset my password via the website as my phone was recently stolen therefore, I currently do not have access to the app. After resetting the password on two separate occasions the website would not allow me to log in using either of the newly created password(s). Please advise.