Contact Drizly Support

by Dan Mal

Please don’t advertise that you can deliver items within an hour if you can’t guarantee it. Downloaded the app and was excited to use it for the first time. I was running late, so decided to give it a try. I placed an order while i started cooking dinner. By the time I was done cooking and ready to eat, I decided to check my order an hour and 10 minutes later. It was still at the store! Couldn’t find a phone number, so i had to write an email.

To their credit, they responded quickly. Amazingly enough, after I wrote the first email, I then received a phone call from a driver apologizing it was going to take longer than advertised (an additional 25 minutes). This is a phone call expected within the initial hour. I then get a reply stating “I'm very sorry there was a delay with your order. We're working hard to bring on additional retailers to cut down on delivery time in the future.” The liquor is less than 10 minutes from my house. They offered to credit my account on their next two replies, but I just wanted to cancel my order because at this point it would be faster for me to go to the store and get it myself. I do want to compliment their customer service. Replies were quicker than expected. I’ll be monitoring my bank account to make sure it’s returned. Tried to use their service because it was convenient at the time.

by D-Unit

Remember that ad? I do. All those people wondering where their money was. This is like that except with alcohol. I placed an order for delivery on a Friday afternoon around 7, Drizzly says their are lots of orders due to this dang virus that’s messing up the world (crazy times, can’t wait till this is over, hope everyone reading this is safe,) so it might take a little longer than usual. I’m not impatient. As long as I get it that night I’m happy! Planned to make some drinks. Liquor never came. Waited hours and hours, no calls and no emails and no texts. I wake up late next morning to a notification saying my order was delivered. Woke up excited, expected it to either be in my entryway or apartment and it was nowhere to be found. I called the store, the owner remembers seeing my address in the queue but doesn’t remember anyone delivering there. So I asked Drizzly where my stuff was. No answer. For a whole day, no answer. So I tried again the next morning and again no answer. I finally wrote at 5:30 on Sunday about 48 hours after I placed the order and got a very quick reply and found my money was being returned to me. While I thank Drizzly for finally making things right, it took a ridiculously long time and I’m looking elsewhere for liquor delivery. If you choose to use the app, I hope your experience is different.

by JorronT

Most of us have a grocery or liquor store close enough to drive to fairly quickly, so the main draw to this app like any food delivery service is the quickness and the convenience. I understand at this time delivery services are busy or overloaded because everyone is staying home, and especially liquor stores because most are closed except for delivery/pickup.

However, it should not take more than an hour to get something delivered that’s down the street. I could drive to the store I ordered from and back home in 25 minutes. I’ve ordered on this app twice in two different locations. The first time it took an hour and a half. This time my order sat on the “packed” status for 35 minutes, after waiting 15 for it to be packed in the first place. There’s no updates, it just sits there so you have no idea if someone’s on the way to get it, if they’re held up somewhere else, etc.

It takes so long to get something delivered that it’s not worth paying for the “convenience.” Uber Eats, DoorDash, etc are bigger companies I understand but they at least update you along the way and it never takes an hour. After I make sure they don’t charge me for the order I will be deleting this app. I hope they can get their system down better in the future.