Contact Sheetz Support

Called customer service today. I had issues with paying on the app and the website. The rep gave me another number to call. She read it to me several times, so I know for a fact I wrote the number down right. She also tells me that this is the only department that can take payment over the phone. I call the number and it’s an Indian lady. No automated system, no music. Just more Indian ppl in the background. The lady immediately asks for my debit card number to look up my account. I tell her my debit card isn’t linked to my account. She starts to say something else and the call ends. I call back and we have the same conversation as before. She tells me she cannot help me without the debit card number. I start questioning her and the call ends. I call Sheetz customer service back tell them what happened. They tell me that is not the right number and they can never take payment over the phone. So have scammers started working for big companies now? Are their employees getting paid by scammers to send customers to the scammers thinking they are talking to the same company? (Hope you could follow that, but I don’t know how else to say it.) This is crazy. I hope Sheetz actually looks into this and figures out who sent me to scammers. They said they would, but who knows if they really will. Just wanted to warn y’all. If you call and there is not music or automated system, it’s a scam!

I used to use this app all the time and it worked great. Now, it won’t let me login. I’ve reset my password, deleted and reinstalled the app and everything (several times!). I’ve made sure that my phone has saved it, I’ve set it up with my own password I’ve tried everything. And it gives me a login failed error message. Every. Single. Time! Before it stopped working all together, it started getting wonky and, when I’d try to pay for my order through the app, it lost my credit card info. I don’t know if Apple Pay works through it or not, yet. I love me some Sheetz, but this app is for the birds. I’ve had a couple of times that I would have ordered through the app and planned on running in to pick up my order but didn’t because of the issues with it. I was on a tight time crunch so I ended up ordering from a chicken chain whose app still works for me. Bummer. Please fix the app, ASAP!

Every time I try to use an offer I load it onto my card, pick up the item, give the card and item to the attendant, they ring it up and tell me the price - it’s always full retail. Then we just stare at each other. From what they say the discounted price doesn’t show until they “tender” the sale, which they don’t do until I pay. I tried it their way once and my credit card was charged the full price, they had to cancel the sale and ring it up again. A month ago I had to replace the credit card assigned to my account. I deleted the old one then went to add the new one, I get a message that something is wrong and to call support, which I did. It’s been a month now and I still can’t add the card onto the app. Card is good, information is good, the app and website just doesn’t allow me to add it. Haven’t heard from support yet.