Contact QDOBA Mexican Eats Support

This app doesn’t work, it’s deals effort time and money from you, it reflects badly on the stores and brings the worst out in people as well as my phone. Read on for full details. Although qdoba is one of my favorite places to eat here in Massachusetts for tacos, this app only reflects poorly on the closest store they’ve got to you. when you file any sort of “issue” (aka your phone froze mid order or the app doesn’t acknowledge your order) that app screwing up your order takes away some form of points from the restaurant! I am OK with having a free entrée pick up& having that disappear mistakes happen. It was a birthday thing I don’t care about. But then having 4000 points become 1000 and getting warned and spoken to by an employee and ignored(sorry dismissed) via email (how can I provide a screen shot of something that is been deleted) this literally forces me to try new places here in Boston so thanks! For wasting my money. I’ll make sure not to do it at your place but I won’t be quiet about it

I used the app to place an order for delivery. Not a complicated order, very straightforward. When the order was placed, although it said delivery, I got a pop up message that said “Once you arrive at the site, follow the instructions on the text that we’ve sent. If you don’t receive a text call .... “. I became confused because I selected delivery but got this message so I called the location. I was informed by an employee that they do not have delivery and that I would have to come and get the order. I had already paid a driver tip and delivery fee! I went to the location to get my food, and while I was standing in the store waiting, I received a text stating that my door dasher was on her way to pick up the order. SO CONFUSING! SO AGGRAVATING. The door dasher arrived for my order and we confronted the manager. I got my tip and fee back but they need to get this figured out!!! I will never be ordering from them again!

I thought I’d try the app when I order to save a little time and maybe get some bonus coupons. But as I sat outside the store, the earliest I could order was with an 8 minute wait, with no one in line. Then I noticed that my order was adding an additional 89 cents for...nothing! I kept checking things to see if I had added something with an additional charge. There was no indication whatsoever that there even was an additional charge, or what it might be for. But as soon as I added it to my order, the price went up $0.89. Then tax after that (so I’d even be taxed on the mystery charge!) I immediately went inside and got my burrito within 5 minutes. The manager admitted that the app added a charge for no reason. That’s low, Qdoba! Sneaky! Free app, but nearly an extra dollar for every order? Very sneaky, and I’m glad I noticed before I started paying extra on every order. This looks very bad on you, Qdoba!