myCigna app not working? crashes or has problems?

myCigna Status

Last Updated on 2025-02-12 by Cigna Corporation

I have a problem with myCigna

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

66.7%

Something else

33.3%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of myCigna Problems 🔥

- Online app not accurate

- Out of date information on insurance card

- In-network providers list not updated to the minute

- Providers not available when called

📋 1 Reported Issues:

Vickie 2024-02-09

I can’t get my view my incentives to work a saml 2.0 error appears. No way I can earn incentives with this not working I have contacted over 20 times on this . Someone needs to get with me .

Showing 1-1 of 1 reported issues:

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Common myCigna Problems & Solutions. Troubleshooting Guide

Table of Contents:

myCigna iPhone Issues and Solutions

myCigna iOS app crashes, not working, errors
myCigna iOS app network issues
myCigna on iOS has black/white screen

myCigna Android App Issues and Solutions

myCigna has errors/crashing/not working
myCigna server network connectivity issues
myCigna has black screen

⚠️ Troubleshoot | Fix Now in One Click

myCigna iPhone Issues and Solutions

How to fix myCigna app crashes or not working on Iphone (iOS):

Close and restart the myCigna app on iPhone
Update myCigna app to the Latest Version for iOS
Uninstall and reinstall myCigna iPhone app
Update your iPhone to the latest iOS version

Fix myCigna on iPhone unable to connect to server/internet connection issues::

To resolve myCigna network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

myCigna Android App Issues and Solutions

Fix myCigna not working on Android, crashes, errors or is unresponsive:

Force Stop the myCigna App
1. On android, goto Settings » myCigna » click [Force Stop]

Update myCigna to the latest version on PlayStore

Clear myCigna App Cache and Data:
1. On android, goto Settings » Apps » myCigna » Storage » click [Clear Data] option. This clears both data and cache.
2. restart myCigna.

Fix myCigna unable to contact server/ myCigna internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click myCigna » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto myCigna » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch myCigna