Contact myCigna Support

You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc. I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore. The best answer I received was that a specific doctor hadn’t worked there in 5 years. Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more. If you’re just inept at running a business, then start handing out refunds or discounts. This is a disgrace to insurance providers and medical professionals through the country. Get it together. P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome. Another sign that you are not able to manage an app as it should be in the 21st century.

I added this app because it seemed crucial to the people at Cigna. I’ve had it for awhile. It only worked the very first time I used it. I often need to search medications or medical treatments/services, but I get an error message telling me to call an 800 number. The whole point of adding the app was so that I could find information I need & have it presented to me in a way I can understand. I now refuse to call any health insurance company because they speak in circles & have me more confused than I was before speaking to them. I just need to find out if I can afford my medications/procedures, where I can have procedures performed, etc. I don’t want to be on the phone all day with someone who won’t give me a straight answer that about costs. I guess some big wig, fat cat at Cigna has decided the customer service reps aren’t working hard enough or they’re lonely, so they’ve decided anyone who tries to use the app must call in.