myCigna Reviews

by Ccweems

You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected.

I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted.

Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

by CMC171

I added myCigna because it seemed crucial to the people at Cigna. I’ve had it for awhile. It only worked the very first time I used it. I often need to search medications or medical treatments/services, but I get an error message telling me to call an 800 number. The whole point of adding myCigna was so that I could find information I need & have it presented to me in a way I can understand. I now refuse to call any health insurance company because they speak in circles & have me more confused than I was before speaking to them. I just need to find out if I can afford my medications/procedures, where I can have procedures performed, etc. I don’t want to be on the phone all day with someone who won’t give me a straight answer that about costs. I guess some big wig, fat cat at Cigna has decided the customer service reps aren’t working hard enough or they’re lonely, so they’ve decided anyone who tries to use myCigna must call in.

by Cigna ??!!

I have been a Cigna member for many years. The company has been prompt paying many medical bills for me; however, I have a recent issue with Cigna about reimbursement for hearing aids. I purchased hearing aids from Costco on July 9, 2020. It is now October 30, 2020.
Before my purchase, I contacted Cigna and was assured that the out-of-network was covered. The hearing aids I bought were less than half of the price that I’ve paid audiologists in the past.
I have received many promises from Cigna customer service representatives that the claim is being processed. I have sent them eleven pages of documentation for this claim. Three months have passed with no refund. No one will give me the information to contact a supervisor in the claims department. I have contacted an attorney and will be filing a suit in Small Claims Court to be reimbursed for my Cigna approved hearing aid purchase.

by A0emouse

My medical is covered under my husband and I have dental. myCigna can’t handle that. I have to have 2 userids one for each because myCigna is too stupid to handle that. And I can’t use biometric recognition because myCigna only allows for one and gives me an error for the other. Dependents can’t see their medical IDs…only the subscribers ID. That’s not useful when the ID is different for each person. You still have to mail in claims. You can’t submit them through myCigna . I can deposit a check through an app. You’d think taking a picture of a claim would be easier. You can’t download the form from myCigna either. If a claim is denied (which everything gets denied after July) you can’t see why. It tells you to call. myCigna is totally useless for anything other than checking your deductible.

by Usernamewashere

My coworker also has this issue and it’s been happening for over a year now. I login and try to see my ID Card and it says “you don’t have a dental card” there are no other options. If I switch to see my boyfriends card it comes up. My coworker has her, her husband and two kids on her plan and can only see one of their cards.

Last time I contacted support they said it was because either my app or account had been updated and to wait 72 hours and try again. It was and is still happening a year later. Both cards are visible if I go through the browser on phone or computer.

This is literally the only feature I have myCigna for and it doesn’t work. You seem to care more about your app reviews so maybe you’ll fix this finally since I’m leaving one star.

by TheyCallMeTrouble

This is just another layer in a policy of obstruction to make things as difficult as possible to get DenyTillYouDieCigna to pay for or do anything you pay dearly for them to allegedly do. myCigna is clunky and makes it near impossible to find anything medical service. You won’t be able to find a doctor much less a medical center or one of their many obstructionist locations. Just like DenyTillYouDieCigna, nothing works. Avoid myCigna and avoid anybody in bed with DenyTillYouDieCigna. You will end up paying for everything yourself, while still paying Cigna and having to fight for your life every grueling step of the way. myCigna does nothing to help and provides you no information that is helpful. DenyTillYouDieCigna is the poster child for *everything* that is wrong and broken in the American healthcare system.

Avoid myCigna and any reason to try to use it and be greatly disappointed.

by Thedirtymistress

The Previous update was so much better. With this current update, many functions dies not with at all which makes the formerly convenient app USELESS! One of the most convenient feature was the ability to search for a doctor within your network but the link to “find a doctor” doesn’t work. You can click/touch it as much as you want but nothing happens. In fact, the majority of the links within myCigna does NOT work! Also, when you click to view tour EOB, it didn’t load either. It just says, “pdf __bytes”. SO USELESS!! I tried to delete and reinstall but that didn’t help. Also tried to look for an update, but none is available. I wish I never updated and/or I could get the previous version back as that was actually helpful. As someone who doesn’t have a laptop, I do most things from my phone and this new updated Cigna app is just terrible.

by C.Vegas

I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc.

I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore.

The best answer I received was that a specific doctor hadn’t worked there in 5 years.

Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more.

If you’re just inept at running a business, then start handing out refunds or discounts.

This is a disgrace to insurance providers and medical professionals through the country.

Get it together.

P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of myCigna , into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome.

Another sign that you are not able to manage an app as it should be in the 21st century.

by Sustan

myCigna no longer works on my phone. After I put in my user ID and password I receive a login error alert. They can’t process my request at this time to try again later and to contact customer support. I have tried again at different time and still getting the error. I spoke with customer service and they told me there is a problem with myCigna and they are currently working on getting it resolved. But they don’t have a estimated time when it will be resolved. I have been having an issue with the last couple of months already. When they app was working it was easy to you and I was able to keep track of all of my information. But now I have to login through the desktop to view my information. I hope they can get the issue resolve.

by Miq2u

Has many extremely useful features and an amazingly well thought out, user friendly base design, but if I can’t review things because it is constantly updating, refreshing, or whatever else it is doing and kicking be back to the top of the page from the base of every feature, those features quickly become USELESS. I do not want to scroll down 50,000 times because myCigna only updates 5 items at a time then carries you back to the top of the screen and makes you scroll all the way back down before taking you back up to the top while it updates 5 more items by the time you get to a total of 30 items to review you have already spent your time scrolling back down most of the same list 6 times and you still haven’t gotten far past the initial 5 when you get to start all over again. Tired of reading all that run on sentence? Try reading a rerun run on sentence that starts all over every 5 words... 😡

by :;()$&@7641389david

OVERALL myCigna WORKS OK.
But the log-in issues DRIVE. ME. NUTS.
I’ll explain for anyone who may be interested
I use encrypted passwords, coupled to a secure e-vault service. Therefore, I know, I DO NOT forget passwords. Yet some websites and apps, including CIGNA, seem unstable with regard to retaining their password databases. I always wonder if IT Personnel willy nilly clear out their password data, thinking wrongly (IMHO), that forcing users to chose new passwords adds a level of security. Even if dumping the database did add a level of security, not requesting that by done by users AT THEIR CONVENIENCE is just wrong. Not being able to login is usually highly disruptive.
For those using encrypted passwords, the only time I feel vulnerable to letting a hacker in, is when I have to send a new encrypted password during reset.

by Chassy0424

Cigna is amazing, I am very thankful for this company. Customer service is always amazing and goes above and beyond my expectations, however it’s a nuance to say the least when every time I try to login it’s something. Either myCigna is not logging me in for one reason or another or the two step authentication that we MUST go through to login thru the webpage, first have to put in your account login ID, then the password, then check all the boxes, then a text message, now type in the numbers you’ve received on your phone, okay now go back to recheck the boxes again, now make sure your not a robot and located all the traffic lights in tiny little pictures, okay you missed an image of a traffic light must start all over. Do you understand my point. I’m busy, most people are. We’re not logging in to view cia classified documents or retrieve the coordinates to a NUC bomb. No one cares what BC I’m taking or how much is left before I meet my deductible so please make it a little easier to login. I would greatly appreciate that. I rarely check my information anymore because of this. Thank you. :)

by JKinney

For the last month or so, none of my claims appear in myCigna . It’s bizarre - I have many many medical claims from the last 180 days, yet when I try to view them in myCigna , it says “You have no claims in this period.” I then go on the Cigna website and can see all the claims, some of which were processed only a week prior. It’s like myCigna can’t connect to their database for some reason; it’s really bizarre and makes myCigna next to useless.

Furthermore, it’s 2021; there should be a SIMPLE, automated, electronic secure system with which us CIGNA customers can submit our claims. There isn’t - they still demand that people physically mail their claim forms in, which is time-consuming, error prone, and wasteful.

Get your act together, CIGNA; you’re supposed to be among the higher-end providers in the US. Start acting like it. I do know a ton of recruiters have reached out to me recently trying to fill technical positions at CIGNA (I’m a software developer), so hopefully they recognize and implement the critical features that remain missing from their service.

by Dawnabelle21

I really appreciate all the features and conveniences of myCigna. It enables me to track HSA transactions as well as all claims. I also like how it helps me keep track of deductibles and out-of-pocket expenses. However, one thing that I want to be able to do within myCigna that I can’t seem to do is go back to review info from the previous year. For example, we had a significant medical emergency in our household on Christmas day. While I am able to view claims as they are processed from that health event, even after the start of the new year, I can’t view the overall deductible/out-of-pocket expenses tracker for 2017. I now only have access to the new trackers for 2018. I would appreciate being able to still view that info from 2017, for a few months into the new year anyway.

by Smokeguy1

I like myCigna but I use strong logins so I would use the fingerprint option if it would work. Even though you select it it does not work. The copy and paste does not work. If I were to want security I would except strong passwords, copy your strong password to enter and except fingerprints as authentication. I maybe wrong but you are making difficult to use strong passwords and make it frustratingly easy to just give up and use the easy passwords used for the accounts that does not really have personal information and with no security exposure because you can return to app later and not consistently having to reset your password. Just my thoughts. Let’s see what’s your thought in the future with the performance of myCigna.

by Lamothy

The Cigna app is convenient to use and has detailed breakdown of the bill, including the total charge, how much insurance pay and how much I owe. It also has the deductible status which reminds of how much out-of-pocket do I need to spend before the copay starts. There are also other features which I don’t use very often. Overall I will recommend myCigna.

If there is anything to improve, I’d suggest enhance the claim sorting function to include ‘what I owe’. After all this is my out-of-pocket expense. Also, it will be very helpful to have a summary table to include all the breakdowns instead of going into each one claim to see the breakdown. An exporting function via email will be desirable as well.

by The Dark Statesman

UPDATE: The same customer service representative who tried to help me the first time called today to follow up. She waited as I tested and retested the process, which now functions as expected. Kudos to Cigna for fixing it and this particular CSR for following up with me.

ORIGINAL COMMENTS: After getting a repeated login error message, three calls to Cigna tech support totaling 30 minutes, being told (twice) to delete and reinstall myCigna , being told to change my password using the website, being told to limit my password to 11 characters (despite the website instructions to make it 8-12 characters) because myCigna doesn’t handle 12-character passwords well, all to no avail...

I give up and will just log into the Cigna page on AOL using my dial-up modem. Maybe they have a MySpace page or an island on Second Life where I can see my insurance information.

by Arizonaeskimo

Wife and I have been with Cigna Medicare since they have been in Arizona. I believe that covers over thirty years. We have been mostly pleased with the care we have received, especially with hospitalizations and serious treatments.

I wear a hearing aid and was especially please to see a $1400 allowance for the devices. However, it was only an allowance in products sold by Cigna Audiology. The allowance disappears when the products offered are in the $5,000 range. Tech and quality product availability has produced hearing aids significantly less expensive. For example, I had purchased an excellent pair four years ago from Costco. Their testing was free, service beyond exceptional and the prices thousands of dollars less expensive I wear the Re Sound, which is Bluetooth compatible. I filed a request several months ago to allow me to apply the $1400 to products like this from other sources . I never heard back. That is so unlike Cigna,I wonder why. Will someone have the courtesy to respond to that request?

by @MyLifeAsChris25

I spent almost 40 minutes searching for my insurance card around my house after a long day at work.. I am young and moved to a new state for work, so haven’t used my insurance in 2+ years.. I finally have a dentist appointment for the next day, so was trying to get everything ready. Unfortunately, I was unable to find it. I finally gave up and decided to see if I could screenshot it on my phone or email it to myself and print out at work... to my surprise, after downloading this great app, they offer electronic ID cards!!!!!! That’s not the best part yet..... you CAN also add it to your wallet.. my life is made and I cannot wait for tomorrow!! Keep it up :)

by Jmc1887

I’m so impressed with myCigna! Cigna has taken a very complicated subject and made it simple to understand through myCigna. It is intuitive, easy to use, and informative.

I am managing data for our family of 6 through myCigna — it relieves so much stress and is easier than I expected. My favorite part is being able to easily see where we stand against our individual and family deductibles for both in and out of network coverage. Plus, EOBs are easy to find AND easy to understand.

CIGNA, I CAN’T THANK YOU ENOUGH!!

by Alexchouri

I have called over 30 times in the past 4 months to add my daughter to my existing policy that I have had with CIGNA for many years. I spoke with several agents and supervisors and was always given assurances that she was added and notes were made to the file but nothing happens. They even at one point created a new policy with me, my spouse and daughter with a cost of 3 times what I was quoted.
I called several times after that and I was assured that mistakes were done on their part and it will be fixed and all conversations were documented by supervisors and several call transfers.
I still do not have my daughter added to the policy as of today. This is the worst worst customer experience I have ever had in my life dealing with a company that has a customer care services.

by MagPie23

I like being able to search for providers so easily, but I’m not able to see what is available with my plan. I called Cigna and they said I should be able to see my co-pay with my plan on each provider, but it’s not there! Also, when I’m moving around myCigna and I go back to the main page, I’m not able to push any of the big buttons, just the buttons on the bottom row work. I close out and start again and it works the one time, then I go back to main page and the big buttons won’t push.
If these issues were fixed, it would have a 5star from me.

by KingSmang

Cigna is a pretty good insurance company and their app is held at about the same level. Pretty seamless but gets caught up in itself once every so often and trips up. My biggest reason for giving myCigna 4 stars (& writing this review) is because the In/Out-of-Network doctors is not current & hasn't been for months and months, if not years. Multiple times I've called doctors offices to get an appt only to be told that doctor hasn't worked there for a while or no answer at all. This is more with Cigna keeping their directory updated more than with the functionality of myCigna , though.

by Hodg3podg3

I think the overall usability and feature set of myCigna is solid and actually excels in certain areas - namely in terms of simplicity and being intuitive to navigate. The only issue I have is that I’m using my iPad Pro and have to work with the iphone-sized user interface... certainly not an issue in terms of usability and I’m sure most wont even notice this. I do expect, however, a company as large and with as deep of pockets/resources to be at the forefront of said technology and form factors. I can look past such oversights with small, independent developers but Cigna? Judging by the number of apps you’ve got on myCigna Store, I can only assume you’ve got plenty of talented devs at your disposal. Ensure you’re delivering a best-in-class user experience for all form factors and I’ll gladly change my review accordingly. All minor griping aside, nice job on this one. Keep up the good work.

by Grygorii G

Update since last time. App have started to work and do not see any issues so far. Thank you.

Application did work on my previous IPhone 8 Plus with iOS 13 but doesn’t work at all on my new IPhone 11 Pro Max. With cloned data it didn’t want to run at all crashed immediately. After I re-installed it opens login page which doesn’t work and I couldn’t type my login. This application even spoil my keyboard on any other applications where I tried to type anything. It was much bigger and moved to he top of my phone’s screen.

by MJMMJT

Love myCigna! My favorite part is that it makes it so easy to review recent claims: I can choose parameters for what I want to review. For example, I can choose to review only medical claims for me in the last 30 days. Or I can review only dental claims for my daughter within the last 90 days. I can further specify only paid claims, or those that were denied, being processed, being appealed, or have been adjusted, etc. I also love that I can "Live Chat" if I have a question.
Three suggestions for improvement:
1. Make "Live Chat" available 24/7 (or see #2)
2. Allow me to send a message/ask a question to be answered by customer service via return message the next day.
3. Allow me to see status of requests for pre-certification/preauthorization. For example, after my doctor submits a request, I'd like to be able to see if it was received, if it's under review, whether or not the request was approved or denied, and the reason for that decision.
Thank you Cigna!

by BlitzKreig999

I have never been (more) satisfied with an insurance company. The coverage I’m getting and the service supplied has been the best and more than I’d expected. Plus, all the online tools and mobile apps available make working with the organization and then with the doctors easier, more effective, more accessible than ever before. Being able to track my claims, out-of-pocket and coverage areas through the mobile app make everything so much easier and allows me to have all my needs met right in my pocket.

by Jdeste200

I recently used the Cigna Ap and took advantage of the virtual appointment via Skype. My primary care physician did not have any appointments available and I had poison ivy rapidly spreading. I was able to connect with a physician via phone and send pictures of my symptoms, and they were able to review and provide me with a prescription called directly into my pharmacy. Not only did I not have to wait to be seen, but I had the script in hand within an hour. I highly recommend Cigna and their services as this was tremendously helpful.

by 256=23

I find myCigna to be one of the top 5 apps ever created. Almost everything I need to know about my insurance is right here. Love the convenience of looking up providers and tell my doctor what facility I want to use based on coverage, it has saved me thousand of dollars on procedures. One thing I would like to see added is physician credentials - for example where did they go to school and when, it is important to me because not all doctors are created equal and education matters a lot! Good job Cigna keep it up.