Contact VeryFitPro Support

How to recover password?

I cannot login to my veryfitPro application. I get a failure notification.

Can’t pair my device

The best part of not being able to get any help with your fitness watch is that any any and all email addresses for the fitpro or the veryfotpro app or on their website do not work.They come back as non deliverable,as in they are not in service.The heart rate information in the app is cut off/blocked( I would show you the screenshot but there is no option to leave one here)so you cannot see it and it cannot be fixed because there is no one to tell.Leaving a review will do nothing because there is no one "at the wheel" of the app.I have never seen anything quite like this.I have never emailed an app dev and not got a response let alone a non working email.Very bizzare.

Twice in the last year when I have gone to check data over night I have lost ALLL DATA. I am trying to find a way to restore data. I last backed up 4 days ago. The instructions tell me how to create login and account, login then click on restore. I already have account an am logged in but do not see anything to choose for restore

I am getting the message "No Events have been Recorded" on my VeryFitPro screen as I syncronise my Smart Watch.

My veryfit pro not charging

Had watch little over a year. Suddenly the dial has horizontal white lines across half of the display. Tried other dial faces and it was worse on the others. All other functions work ok. Pretty much makes watch unusable if you can't read the time. Any solution?

I got my veryfit pro as a Christmas present 2020. Oct 2021 the charging end of the watch came apart, The metal charging prongs are visible and unprotected and the plastic housing for them is stuck in the strap end. It is now unusable I need to get it repaired or replaced. Please Help

We were under the assumption that this watch was given to us for free because we had taken a fit based class, your company said that if we took this survey the watch would be given to us for free and now you deducted $64.99 cents from our checking account. We would like our money back and we would gladly return your watch.

This watch sucks. After only 6 months and out of the blue, It won't charge. It's a dud. I wish the company would look at these comments and see the real issues.

My veryfitpro is no longer charger. I haven't had the watch but a few months but for some reason the device has stopped charging. How do you fix that?

Where can I obtain a replacement strap for my veryfitpro? Regards, Glyn

I cannot get mileage when turned onto bike ride. And can't get bike when turned on to mileage. Is there away to make them work together?

My device says it's not connected and it doesn't start as well. What should I do? Pls call me on 9920415957

I have only has this watch for 2 months. There are several things that do not work, but the texts from phone calls that are suppose to show up on the watch has stopped working. Paid $40 something for it, it is trash.

How do I clear the "galary" when pictures was taken with this app

Replaced lost VFP tried to download app to phone. Can't see app homepage now only simple picture of balloon and other simple gadgets. Fix now or returning.

Hello, I recently switched to an iphone12 and my text message, email allerts do not work, only my whatsapp is working, it all worked on my A51. Gerrt

My veryfit pro won't charge, the red light doesn't turn on. What should I do to fix this?

I have been using and loving my watch since Christmas, but recently, the app deleted all data after 3/15/21 and is now only showing the past 7 days of tracking at any time. It still shows data before 3/15, but between that and 7 days ago, it is blank. I have been extra careful to sync and charge regularly, so I don’t understand what is wrong. How do I fix this and get my data back?

I have ordered a new ID205L watch to replace my much used current one. Will I have to uninstall the app on my phone and start fresh, or can I somehow transfer the data into my new watch? Thanks!

I have had my Very Fit Pro for about 9 months. It will not charge and has been blank for around 3 weeks now. Getting fed up with this.

I cannot change time on watch can you help please. Thank you

When i get a message notification it says it needs credentials How do I enter credentials

Hi lost my watch is there any way to track it

Hi. Please ignore my query. For whatever reason I was plugging both in on the wrong side of the band. What an idiot I am. Sorry.

I have installed VeryFitPro app on my iphone and succesfully linked to the watch However I am unable to register - everytime I fill in email address and create a password and press register the screen clears all entries and doesnt process

Went to sync my Fitbit with phone. Sync went fine. But now all the steps on my details track for previous days have zeroed out. How do I recover them?

My watch pin broke where it fits into the watch band. Not the charging end. There's nothing wrong with the actual watch. Is there anything that can be done?

Today,I lost all data that I had collected on my workouts from 12/19/2020 to yesterday 3/14/2021. Why? Where is it?

The watch band came loose and not able to find the part to charge the watch.

Got message on my watch saying "Memory full". Wanted to know how to clear it. I was actually just thinking of trying to "reboot" the watch if possible, because It often says my heart rate is much lower than I know it actually is.

The magnet that holds the charger to the watch fell out.How do I get it back in the watch?

My watch is not pairing with my mobile...have followed all instructions and restarted everything. Nothing works. Biggest waste of money ever!

What don8 do if I lost the tracker in my house and can't find it?

The watch broke where the pins goes. It will not hold the watch band.

Several times a week my watch changes back to Friday 01. It is not tracking my steps correctly. I have to manually sync it. It will not connect to Noom consistently. I have had this for several years but am considering getting something else. I am very disappointed. 😔

The VFP App keeps feeding the same weight value to Google Fit around 3 times per day hich is skewing my weight record on Google Fit which I have to correct each time - how do I prevent this whilst retaining other data feeds such as Heart Rates, Blood pressure etc? Or how do I remove any weight data within VFP?

I went to bed at approx 2 am but my sleep data is only recorded from 6.30 am on the today information. The weekly sleep data is logged from 17/01 to 23/01 but today is 19/01 - how can it have recorded data for the next 5 days?

Is there an alternative watch strap I can buy for my ID205L Watch as the silicone strap has discoloured and the same will happen if I buy another silicone one. Many thanks

I need help. I have unbinded my watch from one phone to connect to another phone. However it is not discovering the watch as a device now

Does not give me distance info When in bike mode?

With my previous watch, I could "Force Quit" the app to stop it using up battery life. I don't use the app to pick up mobile (cell) messages)., only to sync. With my new watch, the option does not work. The app is always running and I need to charge my mobile frequently. Any advice?

Very fit pro is not connecting to mobile its shows -4. Pls solve this problem if possible.

The watch will does not send text notifications.not calendar alerts. I’ve tried everything the manual said. I have even googled trouble shooting a ID205L It will notify me of phone calls. I have deleted the app and started over and I still do not receive text messages.

the calorie count shows incorrectly, I have walked 12000 steps and it shows that I used almost 2000 calories, I entered my data correctly

I’ve had my watch one week, and all of a sudden, the historical step tracker data disappeared. How do I get it back?

I have had this watch for just a year and I like it very much. I don't use it as much as some though. This morning I tried to check my sleep numbers and it said I did not speel at all. Then I discovered it was not connecting to my cell phone app through bluetooth. The problem is not the phone. the problem is the watch. The user manual I have says to contact the company because they will warranty the watch for a year. But there is no other way to contact them that I can find than this complaint forum.

my very fit pro app keeps saying "pending" i have tried to cancel and start over it will not do anything. Help what do i do

How do I find the watch to my cell phone without inputting my credit card? It claims that is a free app but then says there will be charged of $5 or $40 per month.

My VeryFitPro watch needs to be fully charged twice a day! It used to last for two or three days before needing to be charged. Very frustrating. How can I get the battery(!) to charge for longer again?

Since the recent software upgrade, the device is not accurately recording my steps. I counted 250+ Proper strides and the device added 60 to my total. I think you need to correct your updated upgrade! Also, the device is now regularly showing a scanner and 02, which I believe is an abnormality in the heart rate monitor. This never showed before the software upgrade.

veryfitpro will not dispay my text notifications. I fallowed every step and changed all the necessary phone settings were set up as per the veryfit website and manual. I am using an Iphone. Is this a possible issue with the watch itself?

I need to reset the part where the phone will send notification.I answer the questions wrong. Thanks

My watch does not bind to the app on the iPhone. Please help! What is your customer service tel. Number?

Lost all my weekly and monthly historical data when I upgraded the firmware for my IDL205L to Version v14. How can I restore the historical data?

Hi I am enjoying using Very Fit Pro and have been using it for a couple of months. From what I can tell it seems to be working accurately. However, recently it has stopped recording fat burning/cardio exercise etc. Yesterday I walked 6 miles, some of which was uphill and quite a work out. It showed the steps and calories used but that was all. Can you give me any advice on this please?

Hello, my fit pro has ends that detach at the band to charge. On the charge end the metal strips are exposed. How do I charge?

I bought this watch so I can get vibrate notifications when I receive work emails and texts on my Android phone. I can not figure out how to get this done or if it is not available the watch is useless to me.

Sleep time doesn't count half my sleep. It starts at 11pm. Go to bed early and get up early. Miss half my data

Hi. For some reason when I look at activities/ heart data it is now showing my fat burning information after a 40 minute workout - why is this ? It has recorded on the odd occasion but not consistent . Very frustrating !!

What is your support # - doesnt bind to phone

I have just bought the veryfitpro I wanted to monitor heart rate can I download the ID115U HR TO MY ID115U wrist band

Can not change the call alerts back to on. Have tried everything. Do not disturbs are off on phone and in the veryfitpro 205S. Just got this watch so this very upsetting.

I cannot correct the date on my VeryFitPro

I need help putting my new fit but into the app... I lost my old one. And I dont know how to program the new one. All of my goals from the old one are in app.. and it not calculation any of my steps

The app will not let me add a new watch. It wants to keep connecting with my old one. What do I do?

Just got the watch Having alot of problems with it. It doesn't connect to the bluetooth??. The time on the watch is wrong and I can't even change it. There is a lot wrong here. I got ine for my husband too and its not working as well??!!!!

Just received very fit fitness tracker today and it won't charge. Tried multiple usb ports and nothing! Very disappointed!!

The usb has broken on my VeryFitPro. How do I get a replacement as I have only had the device since May 2020?

I have a "Willful Smart Watch" and am trying to sync it to google fit for tracking steps but it will only sync for sleep and heart rate. What do I have to do to get it to sync for steps? Thank you

Won’t charge. Have had 2 weeks. Been charged 2 times

I can not pair my Fitbit to my phone it won’t let me

It won’t charge. I’ve had it only a couple of weeks. Can’t find information on who to contact. Very irritated.It is a piece of crap.

I really liked my lets com tracker but it started to need recharging after short time periods so I bought a new one. I can charge my new one but cannot get it to sync with the app. When I go through the steps of pairing, it says device not connected. I try to refresh it but it still says device not connected. I cannot figure out how to bind my new tracker with the app on my phone.

I bought it less than 3 months. It stoped working . It don’t get charged and it’s really frustrating when you are in a middle of losing weight proses. So I want to ask to replace it. Or get my money back

What does ! -02 mean??? It keeps coming up in the watch screen?

I have a YAGALA Smart Watch, Fitness Tracker with Heart Rate Monitor, Activity Tracker with 1.3" Touch Screen, IP68 Waterproof Step Counter, Pedometer, Sleep Monitor that will not register the distance on bike rides, It calculates my hear rate and time but no mapping or distance. I had the unit replaced with a new one and it does the exact same thing. Any suggestions would be appreciated.

My day ends at 3am. Not midnight. So how do I get the device to include steps after midnight??? Thanks.

After only owning for over a month my veryfitpro will not charge

Need duration time for previous week On home page can’t move or change days only shows today’s data

Bought my watch 4months ago, and now it’s not charging 😡I’ve unbind it. Restarted it nothing!

My Veryfit Pro has stopped tracking my steps and will also not post messages on my device. I have rebooted my device and unlinked my phone with it. I don't know what else I can do to make it work

Messages don't connect to my watch, I tried everything you guys have written in the Q&A box but nothing works