Contact Kaiser Permanente Support

Bad doctors and treatment aside, something I’ve been dealing with a lot over the past 2 years, the app is mostly fine. However, I find that it just wastes my time in so many areas. When you sign onto the app it greets you with a small little hello screen. This screen however is not able to be skipped and only serves to waste our time. With how the app is designed you are not going to be spending a lot of time on the app. So when it takes five seconds to get through some useless greeting it really adds to an irritating experience. And that is just one thing that is bad about this app Just the worst experience I’ve had with an app like this ever. Avoid this terribly made, horribly unintuitive, time wasting, piece of trash app if at all possible If your debit card info is outdated and you try to have your prescription delivered to your house it won’t tell you. Instead it will tell you the order has been submitted, but it won’t actually be. So you have to go into the setting and check for yourself. This terrible, Unintuitive app won’t tell you it’s outdated, you have to figure it out yourself. I hate you Kaiser :)

I tried opening a ticket with The development team on this app, and got a standard blah blah blah we cannot do anything response. It seems to me that the MOST important thing on this app is to be able to schedule an appointment. But this is the one thing that consistently for months on end does not work. I see a message telling me to contact 911 if it’s an emergency but the appointment scheduler NEVER loads. I wait, I try going through the other way in the app to set an appointment, I try looking at previous appointments to reschedule. Sometimes it works. Most of the time it’s nada, bubkiss, squat. I waste so much freaking time and then have to give up and call to make an appointment. Seriously? You had ONE JOB kaiser. It’s this lack of attention to detail that has every health care provider I’ve seen working with you roll their eyes at your administration. Must be a great thing to work in an industry that pretty much holds people hostage. If I ran my business with such lousy oversight my customers would have left looooooong ago.

Not customer care oriented. Get penalized for being 15 minutes late. I battle nausea and I take medication for it, prescribed by my doctor. I had an episode this morning, which had me 15 minutes late. You then have to wait 3hours. The member services don’t care, and the employees don’t care. And when your on time you have to wait on the doctor. The member service manager tried to scold me. Stating I need to leave home early enough. And to get up on time. This is the one time I pray they were recoding the message. In November I will not be renewing my membership with them anymore. Kaiser They’ve gotten so big they don’t care about the patients . 🙃🙃🙃 It’s so sad I get called back to the room to take vitals and the nurse says we are working you in cause everyone else is on time. I said nothing. This location is toxic and the nurses comments were rude and disrespectful. How many times I have to be reminded about being 15 minutes late. Everyone I speak to care 🤷‍♂️ 🤷‍♀️