Touch of Modern Reviews

Be forewarned that this merchant does not do refunds. Store credit only. Note the atypically high number of bad reviews for this vendor. I bought a leather jacket in a size larger than my normal one, because that was the merchant’s recommandation. When the jacket finally arrived (approximately one month later), it was still much too small. I checked the item on the TOM store site, and saw that it was still available in one size larger than the one I ordered. I contacted the store via their contact page, and requested an exchange. I was told they could not exchange, because the sale had end and the item was no longer in stock. I replied that I had just checked and still found the item in the larger size. They sent me a new link, now showing « Sale Ended ». They offered a store credit, but could not refund or exchange. Apparently, many people have had good experiences with this site, but avoid clothing items, due to their store-credit-only policy, otherwise you may be out a large sum of money, and end up with a. Item you cannot use.

The site caught my attention for the unique items they carry for somewhat affordable prices.
However EVERYTHING I have ordered from this site has had ridiculous, sub-standard shipping time tables. Weather my order was large or small the shipping was a complete joke. At the MINIMUM I have waited a month for my items to show up. A MONTH. When there estimation was 1-2 weeks. This was back in November.
It has gotten worse and worse. I recently was told my latest order would take 11 weeks to arrive, and I’ve already been waiting 1 month. So I am done with touch of modern. I can’t buy for gifts or just settle my self with mindless internet shopping, when I literally won’t be receiving the items even in this year. I tried contacting them to ask where my things where after weeks of waiting and they asked me not to buy from them anymore. So disgustingly rude when all I was doing was inquiring into where my items are after a crazy amount of time and patience.
So insane! Especially when you think of how most business operate now a days. Shipping being so basic a principle to most internet based stores. Apparently not for all.

I am amazed at how the products look on this site and for the most part they are probably pretty cool, but...... THEY ARE ALL ALWAYS SOLD OUT OR THEY ARE WAAAAAY TOOOOO EXPENSIVE FOR THE AVERAGE PERSON!!!!! I can’t believe you cannot find or make items that meet in the middle on price, that you advertise to all people on tv and such! You’re selling a table that I can build myself for $20,000?! WTH?! And not just that but your selling electronic’s we the buyers have to pay to install them after buying them from you and most of the kool ones like the cloud thing needs to be installed in a new home during the last faze’s of construction or you need to remodel your house to have it a working deal and that after you’ve already spent thousands on the products themselves! This site is a joke! And if you wanted to make it better for people then actually do it! Don’t mislead people! I just can’t wait till some poor bloke buys your cloud before it was sold out or whenever it’s available again and then after spending all their money on it and then realize that they have to reconstruct their house to install it and they have to buy the installation kit too! Lol and then they sue your A S S! Lamest app ever!!!!!!!!

I’ve order from ToM multiple times and I’ve always been pleased and happy with my purchase/interaction...however please be aware that orders can take multiple weeks longer than the original estimated timeline, and to make it worse, if they do take longer it will be up to you, the purchaser, to contact ToM and get an update. My last order was over 4 weeks past it’s original delivery date and I was never contacted or notified. Only after I raised an incident ticket (twice) did I receive the same auto-response/canned message that they had “unforeseen shipping delays”. I completely understand that sometimes things go wrong and take longer than originally estimated. But maybe be proactive in communicating that with your clientele so they don’t feel it’s completely on them to find out what’s wrong/get updated timelines/etc. Solid business model all the way up to the final step and then they drop the ball completely.

This place is a total sham. My item arrived broken and they’d only give me in store credit. Whatever, I’ll just buy something later on. I got on the site today and my credit expired in 3 hours! Again I was like, “fine, I’ll find something”. So I found a new product that I would never typically buy but hey, I couldn’t find anything else and I’m on a time crunch so ok. I got on the checkout screen, hit apply credit and was like “do I really want this” and looked up my second choice item. I decided I did and clicked the shopping cart and purchase items button. Wham bam done... Only, my credit didn’t stay applied. So now I’m contact with support again. If they offer credit again I will scream and report them to BBB or maybe dispute the charge. I’ll look into what action I can take. Maybe all I could be able to do is warn others... regardless my credit has expired and I still bought a useless item. We’ll see what happens. Don’t think I even gave permission to keep my card on file either but who knows. They’re tricky SOBs so just exercise the utmost caution when buying from here because if they can, they will screw you.

Touch of Modern (TOMO) has some interesting product lines. Unfortunately, they are mediocre in the management of their vendors, on the behalf of their customers. After placing an order, it is common to wait 2-6 weeks for an order to be filled and shipped. This wait period before shipping is “as advertised” when placing an order. Shipped orders then take a week or more to be delivered; albeit having paid a shipping fee that is more than what priority shipping would cost. Finally, and this is were they get the heading of “unreliable”, it is not uncommon to receive confirmation that they received your order and that its being processed, only to find out after you contact them weeks later because the order has not shipped as scheduled is “delayed” and will another 3-4 weeks before they’ll get your order shipped out to you. In other words, they don’t manage their vendors well, or have a effective tracking system of orders placed relative to orders received from the vendors and then followed up when shipping the order to their (TOMO’s) customers. I’ve actually had TOMO’s customer service people lie to me about orders that I placed and then weeks later were not filled by the vendor. After multiple cases of such, I’m moving my business away from TOMO.

Maybe it’s time to start sending P.O.s before the sale is complete or even before the item goes on sale and then set a limit for the number available. That way it won’t take so long for people to get their items. This is the second time I’ve had to wait longer than your estimated 3-4 weeks for my item and there is still no end in sight for the last order I placed. At this point, I’m not interested in ordering anything else from Touch of Modern until the shipping time is fixed. You guys have some really cool stuff, but it’s not worth it if I have to wait 2+ months to receive it. And then when I inquire about it, all you’re willing to do it give me store credit for my shipping cost. The amount of shipping you guys do, shipping should be free anyway. Also, if something is going to be late, take the initiative and update people’s orders so that they aren’t sitting around wondering where their order is because the system still says it will arrive no later that 3/7. This shouldn’t be too hard for you since the system should be set up to handle updates to delivery date by item instead of having to go into each person’s individual order. Completely disappointed.

I’ve been a ToMo customer for many years. The tides have slowly been turning in terms of slow shipping dates and the straw that broke the camel’s back was the most recent interaction with their customer support team.

I was reviewing a product and wanted to check total pricing through adding it to TouchofModern . I accidentally ordered too much of the product and ultimately didn’t want it. I filed a customer support request to cancel it right after thinking that would honor it as I cannot imagine the order was being physically fulfilled already with the upstream vendor. ToMo dragged out the response timing and declined to refund me stating that all sales were final. I wasn’t asking for a return. Nothing was even shipped yet. I realize now that ToMo is often syndicating products from many other vendors at times at a markup and don’t have control over managing their customers’ orders.

If customer experience is important to you for the rare occurrences and exceptions, I’d recommend you look elsewhere. I’m choosing to move my business elsewhere.

Haven’t been using app long but used online access a bit over a year now. Great products. I have not had any issues with any order ( about 10) thus far so I have not had to contact customer service. They update me on my order status automatically and timely. Ship in reasonable time or otherwise will inform you. Products have been quality and designed for its intended use. I’ve ordered a variety of products from accent lights to magnetic stress relieving and other tech gadgets to self defense tools - pocket and pen knives and security shelf. I wish the window to purchase was a bit longer but many of the products tend to return so I have not missed out on anything I really wanted yet. Some prices are still a bit pricey but overall prices and products are great. Two thumbs up from me.

I bought different items from them which I love them all but if you have an issue with one item; good luck you are on your own. I bought two wireless chargers but they came with the wrong USB; I emailed and nothing no response; I emailed them two more times and I got an email back which I couldn’t reply asking me if the issue was taken care of, well....... no until now I am still waiting for the email back. No person ever emailed me back to find a solution. I would recommend TouchofModern to my friends but I haven’t since I don’t want to be responsible if the get the wrong product. I bought more item since then but I am always hopping for the best so I might just stop all together. I gave it 4 stars because I do love all the products I got but it would of been 5 if customer service was effective.

TouchofModern “says” it is directed towards the modern man. I’m a married - straight - man exactly 50 living just outside Chicago. I have spent the majority of my career in the extremely dynamic AEC business (Design/Build) (Architecture, Engineering, Construction). Working daily with uber-opinionated designers (most for good reason). People with defined and refined tastes. But this includes many talented women, too. So I just wanted to make that point, which very well could be made with a bit more emphasis in my industry. BUT, not with exclusivity, for sure. NOW THAT I HAVE UTTERED ALL OF THAT, let me boil this ALLLLL down to this: if you like ‘Sharper Image’, ‘Brookstone’, and ‘Hammacher Schlemmer’ then you will LOVE this. And so, to those other stores I mentioned, THIS is their “Warning Shot”.... because ‘A Touch of Modern’ has it all figured out, and more.

Great job ‘A Touch of Modern’! Please, never stop aiming for perfection.

Brian Kann

TouchofModern is great! So many awesome things to look at and you can find some super awesome deals! You can also end up paying double or even triple what it’s worth if your not careful so make sure you google everything befor you buy it to make sure your getting an honest deal, that being said that is NOT Touch Of Moderns fault so if you do find something that is advertised way over priced do not let that reflect of Touch Of Modern. That being said TouchofModern is super easy to navigate and it’s super fun just to look around so even if your not going to buy something it’s still worth downloading and at least checking it every other day for new products and new deals! Touch Of Moderns customer service is absolutely amazing too they are on top of it when you email them It’s never taken more than 24 hours for them to get back to me and clearly have proven time and time again that they have always done everything possible to help me.

I remember downloading Touch of Modern around the time it first hit TouchofModern Store. The name and look of TouchofModern was subtle, but strong. It designed and presented itself just as new and unseen as the items shown when pursued. Throughout the years my choice of descriptive words have only elevated when I talk to other who haven’t had the pleasure of purchasing from this incredible company. I highly recommend people with the most simple of interests to the most unheard of to give Touch of Modern just 5 minutes of their time. I would bet anything you’ll find that 5 minutes will turn into 2 hours. Followed by a consistent check-in of TouchofModern to find even more interesting items then there was when first looked through.

ToMo does a wonderful job curating their produce. I have generally been delighted by my many purchases. Many of the items I have purchased from them I have like so much that I have bought additional units to gift to friends and family. I recommend ToMo’s products without reservation. The delivery process is a different story. They use Fed Ex and Fed Ex is not particularly reliable. My most recent experience is typical. I was told my order would be delivered on Wednesday. It wasn’t. According to their tracking, my package was not even in my state. They then indicated it would be Thursday. Nope. Still not in state. The then said delivery was pending but they did not know when. That was the status until it was finally delivered a week after the original date. According to their tracking, my package spent 4 days in a location a 15 minute drive from my house. I know that COVID has caused understandable delays and that is fine. I resent being given a date for delivery when they know that they cannot get it done. This has been my experience with my last four deliveries. To sum up: ToMo good, Fed Ex bad.

My favorite online retailer. Touch of Modern carries a unique, fascinating, and often heavily discounted inventory of products ranging from the technologically sophisticated to traditional, hand-made objects displaying the highest levels of craft skills. Touch of Modern provides excellent service, fast response to questions or concerns, and immediate help with problems. Recently, an item I bought failed after a few minutes of use. I wrote to a customer service associate who immediately responded with a number of options. I chose a generous store credit offer which was highly satisfactory. Thanks, Derek! Purchases arrive in good time for the most part. I’ve never minded the delays I have experienced. It takes time to create or build a beautiful object. I’ve never had any problem with deliveries. Great website - easy to use. Overall, an excellent experience.

I love TouchofModern. Yes some items can be expensive but they are extremely unique and you'll find something for everyone even the most discerning of tastes including someone you can never find that wow gift. Despite a few expensive items the majority of them are reasonably priced and add a sense of flair that will go perfectly with the hard to shop for. The featured items accentuate unique the personality. TouchofModern is truly a must-have for finding that perfect guy gift and for finding the perfect accent for the home that both men and women can enjoy together. Not to mention the amazing deals you will find on items ranging from 50% to 70% off. And with updates you're always in the know of the latest trends so for a change you are the envy and become the trendsetter. With people constantly asking that is so amazing where did you find it and where can I get one. :)

I haven’t received any items as of yet but the items on your website are very impressive and the prices ate more than reasonable. I’m sure that you’ll be hearing from me Z

Everything I have received from your company has been exactly what I was hoping for. Your customer service department is fantastic. I still have some items on order and am looking forward to receiving them. I’ll be back!!!

Your products and service are over the top.
I can’t give you anything but five stars. I’m continuing to purchase items from you with absolutely no problem. Keep up the great work.

I haven’t stopped purchasing, but that’s only because you continue to offer quality products at more than reasonable prices

If every company with this large a customer base ran as efficiently as yours, shopping would be much more pleasant all around. Great

The quality of your product and service is excellent. I can’t say enough about it. As long as this continues, I’ll always be a loyal customer

I know that I’m not your biggest customer but I’m still happy with your products and services. Second to none

Always impressed, and I can’t say that about many other companies that I deal with

When I get up in the morning, one of the first things I do is open your app to see what’s new. Never disappointed

I have nothing to say other than kudos for this magnificent app. Always a joy to look forward to

I first started using TOM a year ago to buy a pair of shoes. I downloaded TouchofModern thinking it looked cool, but it would be one of those apps I never got around to even opening. Well I opened it and as I scrolled through the various items I realized I wanted just about everything they sold! The TOM staff clearly spends a significant amount of time diligently selecting every item they sell. I have probably purchased 20-30 items throughout the past year, never had an item that wasn’t exactly as described and always high quality. I have never seen anything like it before. I wait for my “ding” between 9pm-9:10pm each night to see the latest deals and glorious new items!

P.s. - if you hiring IT staff, let me know, I can only imagine working at TOM as a mans’ dream come true, with an office full of the coolest products vendors send you to test out and hopefully get the TOM stamp of approval to make it on to you elite app! Anyways, thanks for all you do!

Design and ease of use is very important to me. So organized and easy to navigate. Makes shopping fun! While the target audience for TouchofModern and store is towards men, I love its selection and not the same old same old that other online app sells. It is higher end price wise, however, it showcases new innovative products across various categories. I’ve purchased consistently from here and response to an inquiry is always prompt. Read how they purchase in bulk and lag time in delivery disclosed. Amidst pandemic, all estimated delivery in my case has been met, no complaints there. I particular appreciate they don’t sell “JUNK”. This is one of the few online gem in app and great purchaser experience in my opinion, for the higher end market. I also appreciate they geared their selection a tad towards the male market because there ain’t many and absolutely best site when shopping for gifts for the men in your life.

From affordable to luxurious, TouchofModern has the best & newest products that hit the market. I’ve see products in TouchofModern which I’ve never before encountered, especially techie furniture pieces n such found thru TouchofModern at least 9-12 months prior to seeing the products anywhere else. Which says a lot considering I have a severe shopping addiction. Purchased a multi-tool key that i have legit used as a wrench, a screwdriver, box cutter, and even boasts an incognito one-hitter for medical cannabis! Item arrived in record time & was exactly as described.
Your team is definitely on point with finding the newest releases & most unique to hit the market items. I even find myself, at times, browsing TouchofModern with no intent to purchase anything, just to see what y’all list for sale next. That is how I wound up with my key-shaped multitool keychain. Best impulse purchase EVER!
So, thanks for that! Lol
Keep doing what your doing TOMO!

All in all I think your products are fine. It’s very frustrating that the products take so long to get to us though. I know I am like most people, when I buy something, especially today over the Internet I want it now, I don’t want to wait 2,3,4 weeks down the road. I think that’s a flaw your business plan as I know many people including myself end up not ordering something just because of the lag time. I understand why you do it but it is a problem for many people who I discuss this with. I have many friends who I’ve introduced to this site and feel the same way. Also, several of us were wondering why the women’s lingerie has disappeared from your pages. Our wives really like it as we do and are a little disappointed that it appears you know longer carry it.

Just my two cents.

I have had TouchofModern for a few years now and purchased things a number of times...I rate TouchofModern closer a 3.8. I have order items on here and have waited and waited for the items to be later cancelled, which is very frustrating!!! There are a lot of cool things on to buy but you will wait a while for things to come. I have also had items come that just don’t fit and it just seems like to much of a hassle to send items back. With all that said I do like the apps functionality and will continue to buy things from the site. Maybe a little bitter about my purchases I was really looking forward to getting and never received...they did give me a 15-25$ credit but that was after 3 months of waiting and I would have actually paid them $25 to get the items I originally purchased

This is an amazing app, and the products listed seem quite good, but waiting for your items to arrive at your door seems to take centuries.

I wanted to start out small to determine the quality of their products, because I’ve never heard of any of the companies whose products they sell. To keep it simple, I ordered a necktie. I’ve since forgotten exactly how long it took to arrive, but it arrived within weeks. I liked the tie, so I figured I would order another, then before that one could be shipped off, I ordered yet another tie. Maybe it’s the rapid delivery of items I’ve since ordered from other companies that make it seem like my ties are taking forever to get here, but it feels like a month.

So it turns out that this is the way TMO works, and that I failed to read the small print. I spent an obscene amount of money this holiday season, and I would have liked to have spent it with TMO, but I don’t like waiting for this long. Not for items from companies I’ve never heard of before.

For me, it’s four stars for TouchofModern itself, subtracting one star for the wait.

I have gotten about 30 items from TOM so far. I love unusual items and gadgets that I have never seen before. They always have the lowest price so you don’t ever think they are marking up the price themselves. Sure some things take a couple weeks to get, but you know it up front, could never have found the items without TOM, AND they always come. When you get them, it’s like an unusual present you bought for yourself. I needed only one time so far to contact customer service (to change something) and they gave me first class customer service. Only one problem...I am about to come into a bunch of money, and Touch of Modern spending is probably about to go up at exponential rate. I am not kidding...have you seen the pressurized aluminum beer growlers they are selling? (Please don’t take them off the website)...I am going to buy 2 64 ouncers. Plus about 10 other things...and I haven’t been on today!!!! On 2nd thought, I am not addicted...it’s a healthy habit! I love Touch of Modern!!!

Don’t sleep on this store. I first got into because I Google searched a pair of jeans I was looking for and the place that had it was not my previous favorite/daily shopping app (GILT) but this cool named place called Touch Modern. Then the heavens opened lol..seriously guys TouchofModern has eeeeeeveerything a guy could want - women too but, I feel, based on the products I think it’s slightly geared towards men. Yet, it’s every type of man it has stuff for. So far I’ve bought luxury socks, an advanced snorkel system 3 separate types of waterproof headlamps (yes, I know, I know but, the prices were TOO good and there cool AF, said the outdoor nerd in me), camping hammocks and gear, a Rolex (read aforementioned headlamp excuse lol) 2 suits and, I’ll be buying autographed movie memorabilia off the site for my best friend and BIL. I wanted to give the site a 4.7 because it takes sooooo long to get your purchase (2-3 weeks on most all items except the most expensive ones) but, according to their customer service (which is pretty awesome) that’s how they get to discount their prices so low by the individual merchants bundling their product to the TOM headquarters. I’m a year and a half in as customer as of this writing, this is a totally unsolicited review and I was not compensated for it. Do yourself a favor and just get TouchofModern and try it. You won’t be disappointed.

This site is geared for men but I have found a lot of interesting items. Special deals and quality products will keep you looking everyday. What I like most is the example of the products and how they can be used or what they are used for. TouchofModern is like non others. While the prices can be pricey. There is a budget item for every type of financial pocket. The email response search for delivery items is also great. You don’t have to listen to a recorded line and the responses time to get a message back is reasonable. This is one SALES PLACE WHERE I don’t mind NOT HAVING A LIVE REP. I am only a few weeks in and already making my second purchase. THERE ARE SOME REALLY COOL AND INTERESTING items out there. You can’t go wrong with TouchofModern.

I’m a vendor with Touch of Modern and we did 3 campaigns with them last year that they never paid for (9 months late on payment now). I’ve tried reaching out to a dozen people on their team and have not had ANY response whatsoever in months. We’re a small business so as you can imagine, this has been very damaging to us.

Horrible customer service! Over 2 months of trying to get shipping info on an item i purchased nothing but lies..last 2 inquiries no reply my next and it will be number 5 will be to inform them i will be contacting the BBB