First Bus app not working? crashes or has problems?

First Bus Status


I have a problem with First Bus

Are you having issues? Select the issue you are having below and provide feedback to First Bus.



⚠️ Most reported problems ⚠️
Something else
58.3%

Not working
27.1%

Connection
8.3%

Screen
4.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of First Bus Problems 🔥

- Service changes not updated via apps

- Unprofessional and unreliable

- Buses don't stick to timetable

- Updates break more stuff

- Doesn't load any next buses

📋 28 Reported Issues:

S
Steve Parr 2025-03-25

search for 91 timetable gives no results.

M
M 2025-03-01

Cannot update payment method in app; typed details in correctly, keep getting error message.

W
William Allan 2025-01-30

Live in Alexandria Balloch. App opens, tap bus stop, route appears, no buses show on route 1, 1a, 206

S
Sheree 2024-09-20

Cant view the busses live there is a problem on firstbus app

G
Gillian Smith 2024-01-03

We havent had a timetable on our stop for months now complained 4 times still no look the stop in question is birley moor rd opposite texaco petrol station going towards crystal peaks every other one as one but not ours my next stop will be to phone THE STAR up as this is my last inquiry so could you help me resolve this issue gillian smith

C
Callista 2023-11-26

I can't track any first bus in my area using both Firstbus app and Google map. I have been trying since early hours of 26th November 2023.

A
Alexandra Laird 2023-10-23

I can only get the number 75 from castlemilk no other buses are being shown I only get English buses its crap

C
Crescent Owen 2023-04-26

Won't connect to the ticket wallet so can't buy one. Everything else works fine so is not a problem with Internet connection which is what the app is telling me.

J
James 2023-02-06

Updated and everytime I try to open the app it restars my phone. Can't get on it at all.

P
Paige 2023-01-29

when i try and look at the live bus updates it is just a continual loading screen and doesn’t ever show any bus times. it makes it very difficult to know when and if a bus is coming.

L
Lynda Kay 2022-12-30

Why is the app not working

S
Stephen 2022-12-21

No.88 isn't showing on app sometimes

N
NJ 2022-12-06

Upgraded to new phone. App crashes as soon I try to open it. Can’t access my e-ticket and bus drivers don’t accept the receipt email as a proof of a ticket purchase. Sent an email to support, no answer just yet and have to pay for new tickets. Not good at all.

J
Jasi 2022-12-04

Just upgraded to new phone, app just crashes as soon as you try to open it. Have tried clearing the data, uninstalling and reinstalling, and everything else suggested, nothing works, I have tried on both my phones and it’s the same issue, need access to my ticket that I have paid for.

S
Sean 2022-12-04

Same as the rest. Click open and it crashes. No luck and my partner is having the same issue

P
Phill C 2022-12-04

Just set up a new iPhone 13 and the app crashes on opening, have tried reinstalling and resetting the device multiple times - deleted and reinstalled on another device and have the same issue - app seems to continue to work on a device where previously installed so presume an issue with the current version on the app store?

C
Cerys Eva 2022-12-04

Just upgraded to IPhone 13 and when I try to open the app it just crashes. Tried the uninstall and restall option but didn’t do anything. I cannot access my e-tickets.

C
Cas 2022-12-03

just upgraded to iphone 14, when i try to open the app it just crashes. tried uninstalling the app, turning off the phone etc, nothing has worked

C
Chris 2022-12-03

Just upgraded to iphone 14 pro and now my app wont open so I cant access my ticket. It just opens then immediately closes, doesn’t move past the initial loading screen.

R
Rob Salmon 2022-12-03

Just upgraded to a new phone and app opens then immediately closes down

K
Karen Beestin 2022-10-25

Not showing my buses 12 13 and 13a since start of last week

M
Martha Rawnsley 2022-10-20

I have the same issues as those reported above - I deleted and re-installed the app but to no effect - glad to know it's not just me - thought I might have to do a complete restore of my iphone SE 2020. I did reset network settings but that didn't help at all. Do announce when it is fixed please - thanks

J
Joanne 2022-10-19

Cannot track any buses I'm my area since Sunday for some reason...

M
M. 2022-10-19

App not showing E1 E2 Fareham/Gosport bus times

B
Bridget Shepherd 2022-09-06

Can not plan a route or look up bus times. Could still buy a ticket! But won't until I know how many buses I need for my route. Web site works fine so why isn't the app? Have been trying for 3 days, my journey is tomorrow 7thSept.22

J
Jane Banks 2022-08-16

I am unable to check any bus times from my selected stops on my tracking app since yesterday?

K
Kathryn 2022-06-16

I’m trying to sign into the.app but it says to check my connection every time. My internet is fine and working with everything else

K
Kishore 2022-05-27

My first app is crashing all time when I open at end moment I had to purchase ticket though I had monthly pass. Click on app it launches and gets crash.

Showing 1-28 of 28 reported issues:

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Developer: FIRSTBUS




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