First Bus Reviews

First Bus Reviews

Published by on 2024-12-09

🏷️ About: The First Bus App is a mobile application that allows users to plan their journey, buy mobile tickets, and check live bus times. It offers a door-to-door route planner, secure payment options, and the ability to save favorite stops and locations. The app also provides live updates and step-by-step instructions to make the journey hassle-free.


       


Overall Customer Experience 😎


🤬 Negative experience
58.5%

😎 Positive experience
24.7%

🫥 Neutral
16.8%

~ from Justuseapp.com NLP analysis of 1,805 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to get bus times and see routes

- Convenient

- Buy weekly passes



Read 10 Customer Service Reviews 😠💢

4.7 out of 5
Fix it.

Every time there is an update more stuff is broken. Don't you even check it before you release it. Doesn't load any next buses. Waste of space on my phone

Might as well not exist

SOOOO many times, buses just don’t arrive - and if they do show up, they’re just about always late. There might as well not be a timetable, the buses just come & go as they feel like. Maybe this is a unique experience to Bath - but FirstBus is thereby pointless as the buses don’t even attempt to stick to any sort of timetable. It’s just luck if you get the bus... FirstBus is therefore useless.

Needs so much work

So many bugs! I could put together a better app.

Problems

It was perfect but since O update to ios8 it start close every time I try open it

Quick update needed for service change.

First Bus Scotland does not update their service change via apps. I buy weekly passes all the time. It’s a waste of customers money if they didn’t get the service they have been promised. I used to take last bus (X38) from Winchburgh to Falkirk at 11:29pm but that service is not available from February and their app still shows that I can get that last bus. That’s very unprofessional and unreliable from First Bus Scotland.

Missing Apple Pay

Please add Apple Pay support. People shouldn’t have to set up an account to make a ~ £2 purchase.

Easy

This is an easy way to get bus times and see the routes. I can't figure out how to make a route a favorite though. Overall, convenient.

The best!

We’ve traveled to a lot of cities and this app has the best app we’ve used so far. 👏

Dave Moyse
2022-11-11

Bus planner is fictional.

Annie Honjo
2021-10-04

This app is totally unreliable. It started off ok, was fairly good at keeping up with the erratic changes in bus times but is now so off the wall it is of no practical use as a timetable. 'Live' is just a joke.



Is First Bus Safe? 🙏

Yes. First Bus is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 1,805 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for First Bus Is 29.7/100.

Safety Analysis

82.2% of users say app is Safe 👍
82.2%

15.7% of users have Some Concerns ⚠️
15.7%

2.0% of users say app is Risky 🚨
2.0%


Is First Bus Legit? 💯

Yes. First Bus is legit, but not 100% legit to us. This conclusion was arrived at by running over 1,805 First Bus User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for First Bus Is 49.9/100..

🔏 Privacy & Data Safety

First Bus collected the following data from you:

  • Data Used to Track You:
    • Location
    • Identifiers
    • Usage Data
  • Data Linked to You:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Location
    • Diagnostics

How was your experience with First Bus? Post a Review




Features

- Door-to-door route planner

- Mobile ticket (mTicket) purchase

- Cheaper ticket prices on the app

- Secure payment options (Visa, Mastercard, PayPal, and Apple Pay)

- Live bus times and route information

- Favorite stops and locations saving

- Recently searched journeys revisiting

- Map showing nearby bus stops and train stations

- Live updates for bus times

- Step-by-step instructions for the journey

- Gift tickets to a child, young person, or student

- Tickets for Heathrow RailAir, Buses of Somerset, First Kernow, and Bright Bus Tours.

  Contact Support
Developer:
FirstGroup Plc

Contact e-Mail:

Website: