Founded in 2011, JSS is a bilingual platform of high quality lifestyle. We offer
food delivery and dining experience delivered on demand service, aiming to
fulfill all the demands of urban elite crowd in Beijing and Shanghai. - More
than 500 high-quality Chinese and western restaurants...
Appreciate their improvements
As an expat I have been using JSS since I started living here and I have been encouraged by the improvements they have made lately including JSS gourmet. Saves me some time. I have had occasions where the service was slow but I know that happens with different restaurants they work with. But the real indicator as to why I like this service was once I had a problem with one of the deliveries. I wrote a complaint about it and they went out of their way to make it right. They compensated me with a red card for my trouble and called me a week after to make sure I was satisfied. Very professional. So I recommend JSS. It is a valued service.
Disappointed with their Service
I just ordered this evening with their “new and improved” APP. As another reviewer mentioned the wait time stated 40-50 minutes and it took almost 1.5 hour. I went to their app and did an online chat to find out why the delay and status of my order since the track function knocks you off the APP, and I received no response from them. To add insult when the food did arrive it was completely cold! If they wish to keep their expat customers happy it would be nice to have a customer service team that will actually work with you on the issue at hand. I will give them one more try and if still bad service I’ll have to use another delivery service. A true shame!!!
Horrible delivery service. Customer support calling instead of the delivery person, asking me to go downstairs because the delivery person cannot come upstairs for some reason. Me and my broken leg went downstairs to find nobody there. After 15 minutes and 3 calls it turns out the delivery person can make it upstairs after all. Never ordering from you again.
Reg Customer No More
I’ve been using this service since I moved to Beijing. There will normally be problems in this industry, but the way a business responds is what sets them apart. This business has failed each time and every time. Moreover, their apathetic tone when asked to make it right is most insulting of all. Recently, they forgot my sodas and when I called to inquire, they told me “it will take a really long time to bring you the sodas”. I’ve grown tired of their mediocrity and apathy. They quote wait times of 40 to 50 minutes, but it’s more like 90 to 120. Maybe they have no self respect or incentive to do a job well.
I would like you to know that it was very difficult for me to get my food. The delivery man would not give it to me. And when I called JSS back, no one was able to help me
Quick prompt service. Would like to order a lot more vegetables off you but the options are limited.
great food but prices have gone up and delivery fee is ridiculously high. I am reluctant to order from this restaurant again unless they adjust their pricing.
The suggested wait time is a total lie. You wait much longer, my food delivery man came holding my pizza like it’s was books under his arm. It was smashed and ruined; and there was no apology! When I finally got ahold of customer service, they only offered me a ‘sorry’ and a waive of ¥15 from delivery. I paid ¥143 for a pile of pizza. Never ever again! At least Sherpa will do whatever they can to remedy the problem.
Due to the wrong address, the delivery was late. However, the service center was incredibly helpful and got the food to me.
very good - portions a tiny bit small, but absolutely delicious, and not bad value I will definitely order from here again
Order received thank you
Order received thank you
Food was delicious and the delivery service was fantastic. I just wished I didn't have to wait 2 full hours
good food. fast delivery. will order again.
The customer service of JSS is very good You can solve any problem in timeWhen you need help just call them is ok
Yes. JSS Food Delivery is very safe to use. This is based on our NLP (Natural language processing) analysis of over 172 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.4/5 . Justuseapp Safety Score for JSS Food Delivery Is 41.8/100.
Yes. JSS Food Delivery is a totally legit app. This conclusion was arrived at by running over 172 JSS Food Delivery User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for JSS Food Delivery Is 41.8/100.
JSS Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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