AirAsia MOVE app not working? crashes or has problems?

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47 User reports:
App has problems
 User reports 47

⚠️ Most reported problems ⚠️
Not working
38.5%

Something else
27.7%

Login
12.3%

Crashes
9.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of AirAsia MOVE Problems 🔥

- Poor accessibility and communication from crew

- Poor execution of company policies

- Website not allowing customers to use credit accounts

- Corruption of the company leading to potential job losses

📋 18 Reported Issues:

O
OH HONG YEAN 2024-08-12

I can't login to Airasia Move aps. I thought I got my password wrong. So try click forgot password but it gave me same error message. Through Airasia website I manage to change Airasia password but I still can't login to Airasia Move app. I been trying a few days already. How am I to book your flight if this issue can't be resolve, please help urgently.

B
Borhanudin Mansor 2024-01-20

Air asia application not functioning..cannot book flight because cannot show destination

R
Ryan 2023-11-07

Upon loading the airasia app, it hangs on the capital a logo and a tapir. Tried uninstalling, remove cache, remove data. Can't load on my s22 galaxy ultra. Please help!

R
Rijet 2023-11-06

The AA apps not functioning on my phone

⚠️ Troubleshoot | Report Issue ⚠️
J
JOY PATREENA JIBRON 2023-10-27

When i tried to book flight , the app stops at "looking out the windows for add-ons for your trip"

R
Rashdan 2023-10-21

Airasia apps and website are not working, no issue with my internet connection. These been going for days and rate to add baggage is increasing by days. Not happy with this, its getting more expensive now than other airlines.

L
Loc 2023-08-16

I'm not receiving OTP using my registered US number in the profile. Same issue as others reported.

V
Vincent Wing 2023-07-30

Ongoing issue with getting OTP to my USA cell number required for the apps. Why? All run on AI and no human interactions. Facial recognition is a required sign-up - why? In the meantime, I am unable to book flights without the apps. How can Air Asia run this business? 29 July 2-2023

J
John Bruneel 2023-07-27

Cannot receive an OTP verification number with my on file US number. I am unable log into the Air Asia app without this OTP verification. This has been occurring for more than 2 weeks. Please resolve the functionality of this useless application.

⚠️ Troubleshoot | Report Issue ⚠️
P
PC 2023-07-25

Unable to receive OTP to USA mobile number. Can’t login to make purchase for almost a month. AirAsia is losing lots of business. Tech team should add alternative method (eg. Via email or mobile ) to receive OTP, not solely rely on 1 delivery channel

S
Sharon Telere Jugmohun 2023-07-23

Hello, I am not receiving OTP, app has blocked and I have to change ticket date. Please resolve your app, everyone is having similar issues as per the comments on your page.

J
Jasmine 2023-07-17

Not sending OTP. So we cant log in

P
Paul 2023-05-15

Search facility on the updated app not working

M
Mohd Izaham Samsudin 2022-11-17

i cannot split booking and change flight although i'm on premium flex booking

⚠️ Troubleshoot | Report Issue ⚠️
N
Nandy Richard 2022-09-04

App an error

J
Jett Bonares 2022-08-12

after complete the guest details I can't CONTINUE my Booking! Resolve this problem to Air Asia Super Apps ASAP!

J
Jett Bonares 2022-08-12

after complete the guest details i can't CONTINUE my Booking! Please re solve this problem to Air Asia Super Apps.

K
Kirsty 2022-06-12

Website keeps crashing when trying to book flights. I’ve tried on 3 different devices and all crash in the same spot after the baggage information

Showing 1-18 of 18 reported issues:

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Common AirAsia MOVE Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. AirAsia MOVE iPhone Issues and Solutions

  2. AirAsia MOVE Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: airasiamobile@airasia.com

Website: 🌍 Visit airasia Superapp Website

Privacy Policy: https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html

Developer: AirAsia Com Travel Sdn Berhad




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