AirAsia MOVE Status
Are you having issues? Select the issue you are having below and provide feedback to AirAsia MOVE.
10 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
I cannot check in to my flight. whenever I click continue it's not going through
I cant click air asia move to choose my flight. I clear cache. I clear data. And uninstall and login
cannot put departure city,
📋 18 Reported Issues:
I can't login to Airasia Move aps. I thought I got my password wrong. So try click forgot password but it gave me same error message. Through Airasia website I manage to change Airasia password but I still can't login to Airasia Move app. I been trying a few days already. How am I to book your flight if this issue can't be resolve, please help urgently.
Air asia application not functioning..cannot book flight because cannot show destination
Upon loading the airasia app, it hangs on the capital a logo and a tapir. Tried uninstalling, remove cache, remove data. Can't load on my s22 galaxy ultra. Please help!
The AA apps not functioning on my phone
When i tried to book flight , the app stops at "looking out the windows for add-ons for your trip"
Airasia apps and website are not working, no issue with my internet connection. These been going for days and rate to add baggage is increasing by days. Not happy with this, its getting more expensive now than other airlines.
I'm not receiving OTP using my registered US number in the profile. Same issue as others reported.
Ongoing issue with getting OTP to my USA cell number required for the apps. Why? All run on AI and no human interactions. Facial recognition is a required sign-up - why? In the meantime, I am unable to book flights without the apps. How can Air Asia run this business? 29 July 2-2023
Cannot receive an OTP verification number with my on file US number. I am unable log into the Air Asia app without this OTP verification. This has been occurring for more than 2 weeks. Please resolve the functionality of this useless application.
Unable to receive OTP to USA mobile number. Can’t login to make purchase for almost a month. AirAsia is losing lots of business. Tech team should add alternative method (eg. Via email or mobile ) to receive OTP, not solely rely on 1 delivery channel
Hello, I am not receiving OTP, app has blocked and I have to change ticket date. Please resolve your app, everyone is having similar issues as per the comments on your page.
Not sending OTP. So we cant log in
Search facility on the updated app not working
i cannot split booking and change flight although i'm on premium flex booking
App an error
after complete the guest details I can't CONTINUE my Booking! Resolve this problem to Air Asia Super Apps ASAP!
after complete the guest details i can't CONTINUE my Booking! Please re solve this problem to Air Asia Super Apps.
Website keeps crashing when trying to book flights. I’ve tried on 3 different devices and all crash in the same spot after the baggage information
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Common AirAsia MOVE Problems & Solutions. Troubleshooting Guide
Contact Support
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit airasia Superapp Website
Privacy Policy: https://www.airasia.com/aa/about-us/en/gb/privacy-statement.html
Developer: AirAsia Com Travel Sdn Berhad
‼️ Outages Happening Right Now
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Feb 10, 2026, 09:07 PMa iOS user from Paris, France reported problems with AirAsia MOVE : Not working
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Jan 28, 2026, 04:32 AM
a AndroidOS user from Singapore, Singapore reported problems with AirAsia MOVE : Not working
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Jan 09, 2026, 07:10 PM
a iOS user from Melle, Germany reported problems with AirAsia MOVE : Not working
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Nov 27, 2025, 03:01 AM
a Windows user from Bang Lamung, Thailand reported problems with AirAsia MOVE : Account
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Oct 27, 2025, 05:43 PM
a iOS user from Kuala Lumpur, Malaysia reported problems with AirAsia MOVE : Login
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Aug 24, 2025, 04:48 AM
a Windows user from Sydney, Australia reported problems with AirAsia MOVE : Crashes
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Aug 04, 2025, 12:56 AM
a Windows user from Perth, Australia reported problems with AirAsia MOVE : Account
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Jun 30, 2025, 03:53 AM
a Windows user from Mechelen, Belgium reported problems with AirAsia MOVE : Login
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Jun 09, 2025, 01:51 PM
a Windows user from Kuala Lumpur, Malaysia reported problems with AirAsia MOVE : Account
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