Contact AirAsia MOVE Support

by Zekegrey

I booked a flight for my friend on the 12th of June 2018 Flight # Z2 327 from MNL to Tacloban, she was already at the airport & terminal hours before the flight, when suddenly the kiosk of the check-in machine isn’t showing her flight & then she ask it number of times to an attendant who was also wasn’t professionally knowledgeable about the flight time of that said Flight # Z2 327. Very poor accessibility & communication & lack of helpfulness from the crew itself. Because of that it cost her her flight & the supervisor wasn’t helpful to make amends about the confusion not only she was left from the flight but 4 other customers were force to get a new ticket without any amends, all forfeited because of the poor of execution of your company. Never will I be a customer with Airasia again my good sir/ma’am. NEVER AGAIN. P.S All your flights are always delayed.

by Eifjerkdoek

Let this company go bankrupt.

Refunded my flight as a “credit account” to use at a later time. Have tried to use this credit account on two occasions and the company has literally set up their website in a way that doesn’t allow you to use it. When inquiring they say ‘there is a website problem. Please try again in 48 hours.’ I honestly just feel bad for the people who have to work there and have to deal with angry people all the time and will inevitably lose their jobs because of the corruption of this company ✌🏽 I will no doubt pay for a more expensive option to never spend my money with Air Asia again.

by Carrie G. 808

I kept trying repeatedly to check a bag for about 30 hours prior to my flight on both the app and the website. You save money when you check your bag in advance. It kept giving me an error (I must have tried 10x over the 30 hours, at different times of day and even on the way to the airport and at the airport). When we got to the counter, the lady working was like, “too bad, now you have to pay full price to check your bag at the counter” despite me showing her a bunch of screenshots of the bag booking errors. No sympathy, no customer service. When things are smooth, he’s, it’s a cheap price, but when there’s an issue, this company has no accountability.