BorrowBox Library app not working? crashes or has problems?

BorrowBox Library Status


I have a problem with BorrowBox Library

Are you having issues? Select the issue you are having below and provide feedback to BorrowBox Library.




⚠️ Most reported problems ⚠️

Not working
32.1%

Login
17.4%

Crashes
17.1%

Connection
12.6%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of BorrowBox Library Problems 😠👌🔥

- Volume goes down to zero when connected to Bluetooth in car.

- AudioBooks just stop playing.

- Limited library selection.

- Books are often reserved or on loan.

  114 Reported Issues: 😵🆘🛟🚨📢

Jennifer Thompson
2023-01-07

Hi, recently if I try to reopen an audiobook that I've been listening to earlier after midnight it will not play and the buffering symbol just goes around. The only way I have found to overcome this is to reboot my phone following which it will open as normal.

Nina
2022-12-29

As of yesterday, all audiobooks are stopping at the end of each chapter and need manually restarting

Chris Armstrong
2022-12-21

Borrowbox froze so I uninstalled it / re installed it - now it stuck trying to load the terms and conditions to sign in.....I was part way through a good book ;( very frustrated...and I'm a librarian having to recommend this app for our library!

Morgan Nic Iomhair
2022-11-28

Stuck on loading.I press the green round arrow and it won't play.So frustrating,have vision loss after accident.I need my borrowbox!

Iain McParland
2022-11-01

I have not received the email download link yet the load period already started. I need the email link please so I can install on my kobo reader

Marion Adams
2022-10-22

Borrowbox often starts to play when I have used the voice message on WhatsApp. Especially if I use the voice message with Siri. When I get a voice message on WhatsApp or telegram, then Borrowbox starts playing.

Maeve Murphy
2022-10-17

Borrowbox wont show me books

Kathryn
2022-10-16

The sound often doesn’t work with Audio book & I need to reboot my phone to rectify

Susan Gorman
2022-10-13

I have accidentally pressed the search button whilst reading a downloaded book and now cannot back to the book. I am using a ten year old iPad and am a member via Brighton and Hove library services........

David Mckie
2022-10-10

My audiobooks have worked excellently till now but this one has frozen and won’t continue to play. Any suggestions?

Ron Harpham
2022-10-02

Audio books keep stopping after a few minutes regardless of whether the sleep function is used or not. Android 11

Pat West
2022-09-28

Haven't looked before on this site but would like to state how inferior Borrowbox is compared to the previous company that my library used, especially when searching for books by author.

Margaret Riley
2022-09-01

Audio book. Yesterday - even when I had my earphones in, the reading of the book could be heard in the room. It hasn’t happened in the two years I have been using BorrowBox. Has anyone else had this problem?

Christine Bruderlin
2022-08-29

Bookmarks not working properly— I bookmark page but when I come back it goes to an earlier page, not correct page. Can be hundreds of pages out.

James Halley
2022-08-19

Book downloaded but now at a standstill “loading book”.

Val
2022-08-18

Since North Yorkshire libraries changed to BorrowBox I have been very pleased with it until yesterday when I tried to open the book I'm reading. It just will not open! Constantly loading but getting nowhere! Please can someone sort this out because apparently I'm not the only person who is complaining. Not impressed 😤😤

Kate
2022-08-18

It's stuck on 'Loading book'.

Barbara Brown
2022-08-17

Books stuck on loading pages

Mike
2022-08-15

Using an Android tab, Borrowbox takes around 5 minutes "counting pages". My ancient, fourth hand Apple iPad took no noticeable time

Lynn Budden
2022-08-06

Use BorrowBox on mini iPad 3. Have had the odd problem before which seems to sort itself, with or without help, eventually. Latest is Restore Progress saying there’s an error with it. If I press cancel or restore it still won’t go the page I’ve read to. Turned iPad off and on again. Still won’t play fair. That’s on my current read. New book loaded at 1 this morning and 14 hours later I’m still waiting for page numbers to come up. It’s been scrolling for 14 hours! With both books I have no idea what page I’m on!

Esther Griffiths
2022-08-02

The sleep function has stopped working. Have used this app every day for years and never had this issue before.

Barbara Blackie
2022-08-01

Hi, the sleep timer stopped working a week or so ago and the play/pause feature isn't working properly - any suggestions?

Nicola Edge
2022-08-01

My loans are not out of date but the audio keeps stopping. Should I just reload the app? I was worried my loans and reservations would be cancelled if I reloaded the app? Thanks

Elizabeth
2022-08-01

The sleep.function is not working, it sets, but doesn't switch off, very inconvenient as I listen at night and usually set 10m as I drop off to sleep while listening and it keeps playing all-night

Anthony Keat
2022-08-01

Sleep timer not working, have reinstalled app to no avail? Any help welcome .

Martina Murphy
2022-07-30

Keeps freezing when front screen closes.

Gillian Watson
2022-07-29

Hey there, Audiobooks: The sleep function has stopped working after the latest update (keeps going all night) and stability is worse. Suggestions: Would also appreciate a bookmark function for audiobooks plus the option to listen at 80, 85 and 90 percent speed. I struggle with audio processing but a 25% drop from 100 to 75% is a bit too slow. Thank you, Gillian

Jennifer Erakovic
2022-07-28

Audio book sound cuts out , then in.

E Falck
2022-07-27

Sleep timer not working on audio books. And keeps restarting chapter or starting next chapter when I press pause. Also pausing and playing when I just press pause. Noticed yesterday, still doing it today

Lauren Schilke
2022-07-27

Audio books keep stopping every few minutes. Never had this issue before. Sleep timer seems to not be working either which is annoying as I like to fall asleep listening to a book.

Showing 61-90 of 114

Have a Problem with BorrowBox Library? Report Issue




Common BorrowBox Library Problems & Solutions. Troubleshooting Guide

       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bolinda digital, developers of BorrowBox Library.




About this app

The BorrowBox app makes it easy to browse, borrow and read or listen to your library’s eBooks and eAudiobooks anywhere, everywhere.  If BorrowBox is available through your local library you can simply login with your member details to access the library’s collection of eBooks and eAudiobooks.