Contact Publix Support

by Cap'n Ed999

Something was changed with this app using on an iPhone, it no longer allows you to print your shopping list.

Thank you for your reply but I know how to print from my iPhone. I can print from virtually any app or document or email or PDF on my iPhone directly to my network printer via air print however, when I try to print from the Publix shopping list site print is not offered as an option. I have an idea this may have something to do with the recent Apple iOS upgrades because in the past I was able to print my shopping list directly from my iPhone as the print option was offered. Well I’m not sure which iOS version may have changed, but when I go to select from the three dots print is not offered anywhere. Now I realize this is not something Publix personally did, but I think it’s worth investigating because my wife has the exact same issue when trying to print from her iPhone, print is not an option offered if you want to print the list.

by Tazman_OH

I will continue to give this app one star until they fix it. It’s driving me insane. The good aspect is that you can find what aisle you need something in. That is if you know the exact name of the product. This app needs so much help on their search terms. I put in “hot dog buns” and the first 5 listings were for chicken tenders??? The 6th one finally was for hot dog buns. I looked up Apple cider and had a whole list of apples and had to go way down on the list before I got to Apple cider. Also if you spell a product wrong by 1 letter it can’t find it. Or if you don’t remember the name of the product forget it you’ll never find it. Even by just putting in a generic term. Another thing would be helpful is when I search for something why not have what I bought the last time pop up first. Publix check out Walmart’s app and learn a thing or two. If Walmart can do it right then Publix can do it too!! Publix PLEASE FIX YOUR APP!!!

by Carlsrich13

I understand that sometimes stores get busy and delayed orders can’t be helped, but a few too many times I’ve had to wait 30 to 45 minutes beyond when my order was supposed to be ready. There’s no way in the app for me to address a completely delayed order and I end up paying the same amount for my wasted time. Otherwise I can cancel, which I’ve wasted time and my lunch break for food I won’t be able to purchase. Apps like Uber Eats offer discounts or partial refunds for orders delayed beyond a certain time. Maybe try that? It’s gotten to the point where there’s no real benefit to using the app when I end up waiting for my order longer than those who show up in the regular line after me.

This is not meant to insult the workers or the stores. I understand things happen and I’ve never taken anything out on them. This is solely about what the app could do to improve its efficiency and customer satisfaction.